IT Service Management (ITSM) and ITIL
IT Service Management (ITSM) is a process and quality based practice that aligns the delivery of IT services with an organisation's corporate goals.
ITSM involves a change of emphasis from managing IT components, to focusing on the delivery of end-to-end services using best practice and the most effective processes and service models for your organisation. The benefits that investing in ITSM for modern organisations are significant, and include:
If your organisation is to invest time and resource into establishing or improving key ITSM processes and supporting capabilities, our experience of a significant number of client service improvement projects will ensure that from planning your ITSM strategy through to making it happen, your investment will deliver the results and payback that you desire.
We can advise which processes and service models will best enable your delivery of IT services to meet modern business demands, the actions that your organisation needs to take to reach its desired level of ITSM excellence, and work with you to ensure that you reach the level that you require.
To find out more about the approaches that we offer, including:
...and setting u[ a successful ITSM strategy, please contact us by emailing firstname.lastname@example.org or call us on +44(0)1539 736 828