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Lean IT Foundation helps IT organisations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organise and the required attitude and behaviour, IT organisations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).
Module 1: Introduction
Module 2: The Customer
Module 3: The Process
Module 4: Performance
Module 5: Organisation
Module 6: Kaizen
Module 7: Behaviour & Attitude
Our course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification.
This certification is mandatory for the other certifications. The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements you are expected to meet to demonstrate that these learning outcomes have been achieved.
Upon completion of the training and examination related to this qualification, if successful you will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT-environment.
There are no formal prerequisites for this course.
As part of the course materials two reference books are provided. The publications below provide additional guidance, but is not required for the course.
Lean Six Sigma Pocket Toolbook (chapters 1-4, 9)
Authors: Michael L. George et al
ISBN number 0-07-144119-0
Publisher: McGraw Hill
For insights into how Lean can be applied within the IT environment
Lean IT, Enabling and sustaining Your Lean Transformation
Authors: Steven C. Bell and Michael A. Orzen
ISBN number 978-1-4398-1756-8
Publisher: Productivity Press
Hardback edition published in 2011
For background on the origins of Lean, we recommend:
The Toyota Way
Author: Jeffrey K. Liker
Publisher: McGraw Hill
For more detail on the behavioural aspects of Lean, we recommend:
Creating a Lean Culture
Author: David Mann
Publisher: CRC Press
For more information regarding the application of Lean to Services organizations:
The Lean Toolbox for Service Systems
Author: John Bicheno
Publisher: PICSIE Books
Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership.
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