The ITIL® 4 Managing Professional Transition (MPT) Deadline Has Now Been Extended Until 30 September 2022. Last Chance To Transition From ITIL® V3 To ITIL® 4! Learn more

Lean IT Foundation Training Course

Understand The Basis Of Customer Value & How It's Delivered


Lean IT Foundation helps IT organisations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organise and the required attitude and behaviour, IT organisations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£999Excl. VAT

Course Syllabus

Day 1

  1. Introduction of Lean 1.
  2. The Customer
  3. The Process
  4. Performance

Day 2

  1. The Lean Organisation
  2. Behaviour and Attitude
  3. Problem Solving
  4. Wrap-up and Mock Exam
  5. Exam

Module 1: Introduction

  • Lean principles: how these are related to one another.
  • Waste: ability to identify types of waste within an IT organisation or process (TIMWOOD with Talent)
  • The cost of poor quality and reasons for using Lean Principles to improve performance
  • Types of activities: ability to define what IT activities fall into which category
  • PDCA: ability to describe how the PDCA cycle works on the most basic level
  • Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods.
  • The connection of Lean IT with IT service management is specifically investigated.

Module 2: The Customer

  • Types of customer value and the factors that influence customer value
  • The link between the Voice of the Customer and Critical to Quality
  • How to construct a Critical to Quality tree

Module 3: The Process

  • Relationship of process (Value stream) with the other Lean principles
  • The difference between Push and Pull systems
  • The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
  • Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
  • Explain the SIPOC and VSM using IT examples e.g.
  • SIPOC: Software development, VSM: High level Change process (other examples are permitted)

Module 4: Performance

  • Relationship of performance with the PDCA cycle
  • The key aspects of a KPI Why time is the most important production factor within IT
  • The relationship of PCE with VSM The role of skills and knowledge in ensuring performance

Module 5: Organisation

  • Why organisations need to be customer oriented
  • What the goal is of a performance dialogue
  • The use of each of the visual management boards – day board, week board and Kaizen/improvement board

Module 6: Kaizen

  • Which tools from the other dimensions are used in which phase of the DMAIC cycle
  • Prioritisation of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen.

Module 7: Behaviour & Attitude

  • The difference between behaviour and attitude
  • The difference between traditional management and Lean management
  • The behaviour and attitude required for successful use of Lean
  • Behaviour and Attitude in relation to expectations surrounding a change in way of working.

Learning Outcomes

Our course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification.

This certification is mandatory for the other certifications. The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements you are expected to meet to demonstrate that these learning outcomes have been achieved.

Who Should Attend

  • Any manager or specialist working in an IT organisation can benefit from the insights provided by the qualification.
  • IT professionals who are participating in or involved with lean projects.

What's Included

  • A handbook/workbook (eBook) with reference materials.
  • An exam preparation guide.
  • Lean IT Foundation Supporting Publication and Glossary Lean Primer.

Entry-Level Requirements

There are no formal prerequisites for this course.

Recommended Reading

Recommended Reading:

As part of the course materials two reference books are provided. The publications below provide additional guidance, but is not required for the course.

Lean Six Sigma Pocket Toolbook (chapters 1-4, 9)

Authors: Michael L. George et al

ISBN number 0-07-144119-0

Publisher: McGraw Hill

For insights into how Lean can be applied within the IT environment

Lean IT, Enabling and sustaining Your Lean Transformation

Authors: Steven C. Bell and Michael A. Orzen

ISBN number 978-1-4398-1756-8

Publisher: Productivity Press

Hardback edition published in 2011

For background on the origins of Lean, we recommend:

The Toyota Way

Author: Jeffrey K. Liker

ISBN: 0-07-139231-9

Publisher: McGraw Hill

For more detail on the behavioural aspects of Lean, we recommend:

Creating a Lean Culture

Author: David Mann

ISBN: 978-1-4398-1141-2

Publisher: CRC Press

For more information regarding the application of Lean to Services organizations:

The Lean Toolbox for Service Systems

Author: John Bicheno

ISBN: 978-0-9541244-4-1

Publisher: PICSIE Books

Exam Information

  • The exam is closed-book format.
  • The exam consists of 50 multiple-choice questions.
  • A minimum score of 75% is required to pass the exam.
  • The exam lasts 60 minutes.

Exam Type

Classroom Exam


Lean IT Foundation Certification

What's Next

Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership.

Additional Information

Contact one of our friendly Account Managers for more information.

Lean IT Foundation Course Dates

Course Filter

DD/MM/YYY - e.g. 31/12/2015
Showing 0 to 0 of 0 Total Course Dates.


There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Scroll Table to View Content