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Lean IT Foundation Training Course

Understand The Basis Of Customer Value & How It's Delivered


Lean IT Foundation helps IT organisations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organise and the required attitude and behaviour, IT organisations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£999Excl. VAT

Course Outline

Day 1

  1. Introduction of Lean 1.
  2. The Customer
  3. The Process
  4. Performance

Day 2

  1. The Lean Organisation
  2. Behaviour and Attitude
  3. Problem Solving
  4. Wrap-up and Mock Exam
  5. Exam

Module 1: Introduction

  • Lean principles: how these are related to one another.
  • Waste: ability to identify types of waste within an IT organisation or process (TIMWOOD with Talent)
  • The cost of poor quality and reasons for using Lean Principles to improve performance
  • Types of activities: ability to define what IT activities fall into which category
  • PDCA: ability to describe how the PDCA cycle works on the most basic level
  • Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods.
  • The connection of Lean IT with IT service management is specifically investigated.

Module 2: The Customer

  • Types of customer value and the factors that influence customer value
  • The link between the Voice of the Customer and Critical to Quality
  • How to construct a Critical to Quality tree

Module 3: The Process

  • Relationship of process (Value stream) with the other Lean principles
  • The difference between Push and Pull systems
  • The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
  • Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
  • Explain the SIPOC and VSM using IT examples e.g.
  • SIPOC: Software development, VSM: High level Change process (other examples are permitted)

Module 4: Performance

  • Relationship of performance with the PDCA cycle
  • The key aspects of a KPI Why time is the most important production factor within IT
  • The relationship of PCE with VSM The role of skills and knowledge in ensuring performance

Module 5: Organisation

  • Why organisations need to be customer oriented
  • What the goal is of a performance dialogue
  • The use of each of the visual management boards – day board, week board and Kaizen/improvement board

Module 6: Kaizen

  • Which tools from the other dimensions are used in which phase of the DMAIC cycle
  • Prioritisation of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen.

Module 7: Behaviour & Attitude

  • The difference between behaviour and attitude
  • The difference between traditional management and Lean management
  • The behaviour and attitude required for successful use of Lean
  • Behaviour and Attitude in relation to expectations surrounding a change in way of working.


Our course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification.

This certification is mandatory for the other certifications. The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements you are expected to meet to demonstrate that these learning outcomes have been achieved.

About the Course

Upon completion of the training and examination related to this qualification, if successful you will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT-environment.

  • The principles underlying the Lean philosophy
  • The importance of understanding and delivering customer value
  • The way Lean looks at processes and the waste within them
  • How to measure performance and the key determinants of performance
  • What the organisational requirements are when implementing Lean, including the use of visual management tools
  • Which behaviour and attitude is necessary for Lean to be successful within an IT organisation
  • The DMAIC problem-solving model
  • How these Lean principles can be applied within an IT organisation

Who Should Attend

  • Any manager or specialist working in an IT organisation can benefit from the insights provided by the qualification.
  • IT professionals who are participating in or involved with lean projects.

Materials Provided

  • A handbook/workbook (eBook) with reference materials.
  • An exam preparation guide.
  • Lean IT Foundation Supporting Publication and Glossary Lean Primer.

Organisational Benefits

  • Achieve operational excellence through improved agility, service quality and efficiency.
  • Build a customer and value-oriented culture in which employees engage in Lean IT processes.
  • Involve all employees to continually improve services and preserve value with less effort.
  • Optimise IT operations and processes supporting the most business critical applications and services.
  • Implement a rigorous problem solving process to achieve greater strategic and financial value.

Individual Benefits

  • Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
  • Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
  • Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
  • Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
  • Streamline and automate compliance processes to lessen cost and risk.


There are no formal prerequisites for this course.


Recommended Reading:

As part of the course materials two reference books are provided. The publications below provide additional guidance, but is not required for the course.

Lean Six Sigma Pocket Toolbook (chapters 1-4, 9)

Authors: Michael L. George et al

ISBN number 0-07-144119-0

Publisher: McGraw Hill

For insights into how Lean can be applied within the IT environment

Lean IT, Enabling and sustaining Your Lean Transformation

Authors: Steven C. Bell and Michael A. Orzen

ISBN number 978-1-4398-1756-8

Publisher: Productivity Press

Hardback edition published in 2011

For background on the origins of Lean, we recommend:

The Toyota Way

Author: Jeffrey K. Liker

ISBN: 0-07-139231-9

Publisher: McGraw Hill

For more detail on the behavioural aspects of Lean, we recommend:

Creating a Lean Culture

Author: David Mann

ISBN: 978-1-4398-1141-2

Publisher: CRC Press

For more information regarding the application of Lean to Services organizations:

The Lean Toolbox for Service Systems

Author: John Bicheno

ISBN: 978-0-9541244-4-1

Publisher: PICSIE Books

Exam Overview

  • The exam is closed-book format.
  • The exam consists of 50 multiple-choice questions.
  • A minimum score of 75% is required to pass the exam.
  • The exam lasts 60 minutes.

Exam Type

Classroom Exam

Professional Development Units - PDUs

Not Applicable.


Lean IT Foundation Certification

Next Steps

Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership.


Contact one of our friendly Account Managers for more information.

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