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Certified Agile Process Owner (CAPO) Training Course

An Agile Approach To Improve IT Service Management Processes


Our 2-day Certified Agile Process Owner (CAPO) course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. You will learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£895Excl. VAT

Course Outline

At the end of our Certified Agile Process Owner course, you will have a clear understanding of the following objectives:

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritising a process backlog
  • Creating and utilising user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organisational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements


Our Certified Agile Process Owner (CAPO) training course is sixteen hours of of instructor-led training and exercise facilitation.

A Process Owner is accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process Owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process Design and Improvement Lifecycle.

About the Course

Our tutors are seasoned professionals who hold multiple DevOps, Agile and ITSM certifications and have successfully completed Certified Agile Process Owner Train-the-Trainer Program.

You will have the opportunity to participate in unique exercises that are designed to apply concepts.

Who Should Attend

  • Process Owners
  • Process Managers
  • Employees and Managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximising the value of processes

Materials Provided

  • Full Course Materials
  • Personal Action Plan Sample Documents, Templates, Tools and Techniques
  • Certified Agile Process Owner (CAPO) Examination
  • Highly Skilled and Knowledgeable Tutors
  • Learner Manual
  • Refreshments

Organisational Benefits

  • Your IT Service Management processes will be more effective and efficient.
  • Process owners will be more able to work in an Agile environment.
  • Engagement and collaboration between IT Service Management and other teams will improve.

Individual Benefits

  • By attending this course you will be updating your skill-set and improving your future career prospects.
  • You will understand the needs of other teams to more effectively position your policies and processes.
  • You will be able to adapt IT Service Management processes to work in a more Agile and LEAN environment.


  • Familiarity with Scrum
  • Familiarity with IT and IT Services
  • It is required that study the Agile Service Management Guide


Agile Service Management Guide (pre-class resource)

Exam Overview

Certified Agile Process Owner (CAPO) Examination:

The exam is taken after the course and is administered by our Examination Institute (PeopleCert)

Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Process Owner (CAPO) certificate.

The certification is governed, administered and maintained by the DevOps Institute.

Please Note: The live exam is taken at a time and place of your choosing after the course. Once you are ready to take the on-line exam please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 3 months of course completion; however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Exam Type

Classroom Exam

Professional Development Units - PDUs

You will earn 16 contact hours or PDUs upon completion of our Certified Agile Process Owner (CAPO) training course.

If you pass this qualification, you will be awarded a digital badge to showcase your achievement. You can share your success online by displaying your digital badge on Facebook, LinkedIn or Twitter. Don't worry, if you have already passed this certification - digital badges will be issued retroactively.


Certified Agile Process Owner (CAPO) Certificate

Next Steps

Our 2-day Certified Agile Service Manager (CASM) training course would be an ideal next step if you would like an introduction to Agile Service Management - Get in touch with one of our friendly Account Managers to discuss your next steps.


Congratulations from all of us at Purple Griffon!

Once you have successfully passed the CAPO examination, you will be awarded the Certified Agile Process Owner (CAPO) Certificate.

Certified Agile Process Owner (CAPO) Course Dates

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