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Certified Agile Service Manager (CASM) Training Course

Provides An Introduction To Agile Service Management


Our Certified Agile Service Manager (CASM) course provides an introduction to Agile Service Management the application and integration of agile thinking into service management processes and process design projects.

Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

CASM ensures that agile values and principles are embedded into every service management process from design through implementation and continual improvement.

CASM also iImproves IT’s entire ability to meet customer requirements faster and provide services that deliver ongoing customer value.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£895Excl. VAT

Course Outline

The learning objectives for CASM include an understanding of:

  • What it means to “be Agile”.
  • The Agile Manifesto, it’s core values and principles
  • Agile concepts and practices including:
    • ITSM
    • Kanban
    • Lean
    • DevOps
  • Scrum roles, artefacts and events; as it applies to both products and processes
  • The two aspects of Agile Service Management
  • Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
  • Agile Process Design – applying Agile practices to process design projects

A full course outline can be provided by contacting one of our Account Managers.


Our 2 day Certified Agile Service Manager (CASM) course consists of:

  • Instructor led training
  • Facilitated exercises
  • Participation in unique assignments designed to apply concepts
  • CASM exam (Accredited by the DevOps Institute)

About the Course

Throughout the course, you are immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world Service Management examples.

Please note: The course will run from 09:00 until 17:00 on both days

Who Should Attend

The Certified Agile Service Manager course will be most beneficial to those:

  • IT Service Managers currently working or about to work in an Agile environment.
  • Anyone interested in learning more about Agile and Scrum from a products and process perspective
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

Materials Provided

Course materials for the Certified Agile Service Manager course (CASM) will include:

  • Pre-course Preparation Pack from 'Nimble'
  • Learner Manual (excellent post-class reference)
  • Learner Personal Action Plan
  • Study aids
  • Sample exams
  • Exam preparation
  • Full course materials are provided.

Organisational Benefits

Organisational benefits will include the ability to:

  • Be 'more responsive' and do 'more with less'.
  • Improve its integration with business goals and ensure the on-going quality of IT Services.
  • Develop an 'Agile' approach to IT Service Management.
  • Make ITIL® processes more relevant to an Agile / DevOps environment.
  • To integrate Agile Service Management with Agile Project Management and Agile Test Management, increasing the overall agility of the organisation and keeping it ahead of its competitors.

Individual Benefits

Individual benefits will include:

  • Bringing your IT Service Management (ITSM) skills up to date.
  • The knowledge and ability to make existing ITIL® processes 'more Agile'.
  • The ability to integrate Agile Service Management with Agile Project Management and Agile Test Management.
  • Improving your career prospects by keeping your skills and knowledge up to date in an ever changing IT environment.


Familiarity with IT Service Management processes and ITIL® is recommended.


You will be provided with 'The Agile Service Management Guide' and 'the Scrum Guide' (pre-class resources)

You will be sent an email from our partner 'Nimble' which will allow you to:

  • Access or create your account with Nimble, the course ware delivery platform
  • Access the Welcome Kit pre-read materials to prepare for your class
  • Open an interactive reader
  • Begin your journey!

Please ensure that the pre-reading does not get trapped in your SPAM filter as it comes direct from

Exam Overview

Certified Agile Service Manager (CASM) Examination:

The exam is taken after the course and is administered by our Examination Institute (PeopleCert)

Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.

The certification is governed, administered and maintained by the DevOps Institute.

Please Note: The live exam is taken at a time and place of your choosing after the course. Once you are ready to take the on-line exam please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 3 months of course completion; however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Exam Type

Proctored Exam

Professional Development Units - PDUs

If you pass this qualification, you will be awarded a digital badge to showcase your achievement. You can share your success online by displaying your digital badge on Facebook, LinkedIn or Twitter. Don't worry, if you have already passed this certification - digital badges will be issued retroactively.


Certified Agile Service Manager Certificate

Next Steps

Once you have gained the Certified Agile Service Management certification you may decide to follow more advanced ITIL® Certifications working towards the ITIL® Expert qualification.

Purple Griffon offer the complete range of ITIL® and ISO/IEC 20000 courses.


Having completed the Certified Agile Service Management you will have gained the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and framework.

Certified Agile Service Manager (CASM) Course Dates

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