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Our Certified Agile Service Manager (CASM) course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
CASM ensures that agile values and principles are embedded into every service management process from design through implementation and continual improvement.
CASM also iImproves IT’s entire ability to meet customer requirements faster and provide services that deliver ongoing customer value.
The learning objectives for CASM include an understanding of:
A full course outline can be provided by contacting one of our Account Managers.
Our 2 day Certified Agile Service Manager (CASM) course consists of:
Throughout the course, you are immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world Service Management examples.
Please note: The course will run from 09:00 until 17:00 on both days
The Certified Agile Service Manager course will be most beneficial to those:
Course materials for the Certified Agile Service Manager course (CASM) will include:
Organisational benefits will include the ability to:
Individual benefits will include:
Familiarity with IT Service Management processes and ITIL® is recommended.
You will be provided with 'The Agile Service Management Guide' and 'the Scrum Guide' (pre-class resources)
You will be sent an email from our partner 'Nimble' which will allow you to:
Please ensure that the pre-reading does not get trapped in your SPAM filter as it comes direct from DOIfirstname.lastname@example.org
Certified Agile Service Manager (CASM) Examination:
The exam is taken after the course and is administered by our Examination Institute (PeopleCert)
Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.
The certification is governed, administered and maintained by the DevOps Institute.
Please Note: The live exam is taken at a time and place of your choosing after the course. Once you are ready to take the on-line exam please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 3 months of course completion; however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.
If you pass this qualification, you will be awarded a digital badge to showcase your achievement. You can share your success online by displaying your digital badge on Facebook, LinkedIn or Twitter. Don't worry, if you have already passed this certification - digital badges will be issued retroactively.
Once you have gained the Certified Agile Service Management certification you may decide to follow more advanced ITIL® Certifications working towards the ITIL® Expert qualification.
Purple Griffon offer the complete range of ITIL® and ISO/IEC 20000 courses.
Having completed the Certified Agile Service Management you will have gained the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and framework.