The BCS Certificate In Modelling Business Processes is a core module for the BCS Diploma in Business Analysis.
Our course focuses on the investigation, modelling, analysis and improvement of business processes. The BCS publication, Business Analysis (2nd Edition, 2010), defines business processes as ‘the means by which an organisation carried out its internal operations and delivers its products and services to its customers’. You are required to appreciate the hierarchy for business processes, and apply business process modelling techniques within a framework for business process improvement.
The course is based on version 3.3 of the syllabus.
1. The context for business process modelling (5%)
1.1 Purpose of business process modelling
1.2 Process for business process modelling
1.3 Approaches to business process modelling
1.4 The hierarchy of business processes – organisation, process and task levels
1.5 Differences between the process view and the functional view of an organisation
1.6 Advantages of the process view
2. Organisational model of processes (20%)
2.1 Strategic context for business processes
2.2 Relationships between processes, including those at the same level and between levels of hierarchy
2.3 Building an organisational view of processes
2.4 Delivering value to customers and the value proposition
3. Modelling the business processes (30%)
3.1 Selected business process modelling technique
3.2 Modelling as-is business processes
3.3 Events that trigger business processes
3.4 The outcomes from business processes
3.5 Timelines for business processes
3.6 Business process measures
4. Documenting tasks (15%)
4.1 Identifying tasks – one person, one place, one time
4.2 Documenting steps to complete the tasks
4.3 Documenting business rules
4.4 Task performance measures
5. Evaluating and improving business processes (20%)
5.1 Identifying problems with the as-is business processes
5.2 Analysing the process flow
5.3 Analysing the handoffs
5.4 Analysing the tasks
5.5 Staff performance issues
5.6 Challenging the business rules
5.7 Modelling the to-be business processes
5.8 Approaches to business process improvement
6. Transition (10%)
6.1 Integration of business process modelling and requirements definition
6.2 Implementation issues
A technique should be examined for each level of the hierarchy.
For each technique, you should be able to:
You may be expected to apply any of the techniques defined in the syllabus in the examination for this certificate. Each examination must include a question requiring you to build a business process model showing actors, tasks and the flow of the work for a specific business process. In addition, each examination must cover at least three of the other five areas of the syllabus.
Please note that software engineering techniques for modelling activities or data flows, such as Data Flow Diagrams, are not acceptable for modelling business processes. It is essential that the technique chosen to model business processes shows the sequence and flow of the business process.
Holders of the BCS Certificate in Modelling Business Processes should be able to:
Anyone who requires an understanding of business processes, including business analysts, business managers and their staff, business change managers and project managers.
Full course materials are provided.
Organisational benefits will include:
Benefits of attending the course for individuals will include:
There are no prerequisites for this course.
Recommended Reading List:
Title: Business Analysis (3 rd Edition)
Author: Debra Paul, Donald Yeates and James Cadle
Publisher: BCS Publication
Title: Business Analysis Techniques: 72 Essential Tools for Success
Author: James Cadle, Debbie Paul and Paul Turner
Publisher: BCS Publication
Date: February 2010
There are no professional qualification credits associated with this course.
If you have successfully passed the course and examination, you will be awarded the BCS Certificate In Modelling Business Processes.