You can now enhance your career by earning the Professional Cloud Service Manager (PCSM) Certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for Service Management professionals involved with cloud-based solutions. Organisations that employ PCSMs will have experts on board that can help maximise the business opportunities that cloud is creating.
Cloud Service Management Fundamentals
Cloud Service Management Roles
Cloud Service Strategy
Cloud Service Design, Deployment and Migration
Cloud Service Management
Cloud Service Economics
Cloud Service Governance
Showing the Value of Cloud Services to the Business
The Professional Cloud Service Manager (PCSM) designation is a globally recognised certification for Service Management Professionals.
Our 3-day Professional Cloud Service Manager (PCSM) training course will showcase your Service Management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable of managing the various stakeholders within the enterprise.
Our Professional Cloud Service Manager (PCSM) training course is a hands-on practical approach to understanding how cloud computing and cloud based services impact operations, and how to adapt existing processes to deliver better services. Our experienced tutors will take these factors and ITIL® Best Practices into account to bridge Service Management gaps in cloud.
Our Professional Cloud Service Manager (PCSM) training session is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:
The premise of Cloud Computing is it allows services to be provided with greater economies of scale, quicker, faster and cheaper and without the need for a service provider to own the entire IT infrastructure. Peaks in demand for IT, business and customer services can be automatically provisioned for, leading to a pay-per-use model. A pay-per-use model can, in certain circumstances, lower the full cost of service delivery without full ownership of back-end IT infrastructure.
You will have the opportunity to boost your cloud credentials and gain a competitive edge against peers.
There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL® Certified.
There is no prereading associated with this training certification.
The Professional Cloud Service Manager (PCSM) examination is an online scenario based with 25 complex multiple-choice questions which lasts 75 minutes (15 minutes additional time is available for individuals who speak English as a second language).
There are no Professional Qualification Credits associated with the Professional Cloud Service Manager (PCSM) Certificate.
With ever growing dependence on information and communications, the scope of security practice has had to evolve from IT Security to Information Security and now on to Cyber Security and Cyber Resilience.
With increased on-line customer engagement, security can no longer be just focused on the technology, but requires a collaborative approach driven from the board downwards to include everyone in the organisation, including the supply chain.
We currently offer the following RESILIA® training courses:
In a complex IT environment, IT Management is always under pressure to deliver more Agile IT services and adapt to change. Organisations are adopting strategies that include Cloud Computing imeet these challenges and offer reliable, flexible and scalable services.