Business Relationship Management Professional Online (30 Days) Training Course

Understand The Characteristics Of The Business Relationship Management Role

Proctored Exam
30 Days Access
£695 (Excl. VAT)€812 (Excl. VAT)$903 (Excl. VAT)


Our introductory level Business Relationship Management Professional (BRMP®) online course is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test your learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Module 1: An overview of Business Relationship Management

Module 2: Strategic partnering

Module 3: Business IQ

Module 4: Portfolio Management

Module 5: Business transition management

Module 6: Provider domain knowledge

Module 7: Powerful communication

Module 8: Exam preparation


Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through organisational roles (e.g. in an IT organisation, the CIO typically has a role of BRM for the enterprise), a discipline (e.g. all business partner facing service provider roles should be skilled in Business Relationship Management), and an organisational capability (e.g. a service provider organisation should be effective in shaping and channeling demand to the highest business value opportunities).

About the Course

Our 30 day Business Relationship Management Professional (BRMP®) online course contains 8 modules covering terminology, principles, themes and exam preparation.

The study duration is approximately 18 hours.

Who Should Attend

Our Business Relationship Management Professional (BRMP®) online course is intended for the aspiring to intermediate-level Business Relationship Managers and designed to provide a solid foundation-level knowledge of Business Relationship Management. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organisation's including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.

Materials Provided

Business Relationship Management Professional (30 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Holders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:

  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realised business value.
  • Business Transition Management and the conditions for successful change programs to minimise value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.

Individual Benefits

Holders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:

  • The characteristics of the BRM role.
  • The principles of effective and persuasive communication.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


There are no mandatory prerequisites for the examination.


This course does not require any existing knowledge of Business Relationship Management.

Exam Overview

Exam Duration: 40 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored

Exam Questions: 50 questions

Exam Pass Mark: 50% (25/50 questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no Professional Qualification Credits associated with this course.


Business Relationship Management Professional Certificate

Next Steps

If you are looking to increase your knowledge within the Business Relationship Management role, you could consider the following courses:

ITIL® Foundation Online (30 Days)

ITIL® Foundation Online (60 Days)


ITIL® Service Strategy Online (90 Days)

ITIL® Service Strategy Online (150 Days)

ITIL® Service Offerings & Agreements Online (90 Days)

ITIL® Service Offerings & Agreements Online (150 Days)


Congratulations on achieving your Business Relationship Management Professional Certificate!

Contact one of our friendly Account Managers to discuss your next steps.