Get the World's First Agile Service Management Certification...
Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation
Certified Agile Service Manager (CASM) Online (150 Days) provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
Certified Agile Service Manager (CASM) Online (150 Days) is accredited by the DevOps Institute and will provide you with an in-depth knowledge and understanding of the Agile Service Management approach.
You will learn why Agile Service Management is being used by organisations to provide ‘just enough’ Service Management process and control to deliver value. Studying the Agile Service Management roles, artifacts and events will help you to apply Agile Service Management within your own organisation.
Certified Agile Service Manager (CASM) Online (150 Days) will be most beneficial to those:
Certified Agile Service Manager (CASM) Online (150 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
There is no prereading for this course, all of the information that is required to pass the examination is included in the courseware.
Exam Duration: 60 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored
Exam Pass Mark: 26/40 questions (65%)
The exam MUST be taken within 3 months of course completion; however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.
There are no professional qualification credits associated with this course.
Certified Agile Service Manager Certificate
Having completed the Certified Agile Service Management you will have gained the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and Framework.