Certified Agile Service Manager (CASM) Online (90 Days)​ Training Course

Provides An Introduction To Agile Service Management

Proctored Exam
90 Days Access
£395 (Excl. VAT)€440 (Excl. VAT)$500 (Excl. VAT)


Get the World's First Agile Service Management Certification...

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Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Lesson 1: Why Agile?

Lesson 2: Agile Practices

Lesson 3: Introducing Agile

Lesson 4: Agile Process Design

Lesson 5: Scrum Basics

Lesson 6: Roles Part 1: Scrum Roles

Lesson 7: Roles Part 2: ASM Roles

Lesson 8: Artifacts Part 1: Scrum Artifacts

Lesson 9: Artifacts Part 2: ASM Artifacts

Lesson 10: Events Part 1: Scrum Events

Lesson 11: Events Part 2: ASM Events

Lesson 12: Getting Started

Lesson 13: Exam Preparation


Certified Agile Service Manager (CASM) Online (90 Days) provides an introduction to Agile Service Management the application and integration of agile thinking into service management processes and process design projects.

Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

About the Course

Certified Agile Service Manager (CASM) Online (90 Days) is accredited by the DevOps Institute and will provide you with an in-depth knowledge and understanding of the Agile Service Management approach.

You will learn why Agile Service Management is being used by organisations to provide ‘just enough’ Service Management process and control to deliver value. Studying the Agile Service Management roles, artifacts and events will help you to apply Agile Service Management within your own organisation.

Who Should Attend

Certified Agile Service Manager (CASM) Online (90 Days) will be most beneficial to those:

  • IT Service Managers currently working or about to work in an Agile environment.
  • Anyone interested in learning more about Agile and Scrum from a products and process perspective
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

Materials Provided

Certified Agile Service Manager (CASM) Online (90 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

  • Be 'more responsive' and do 'more with less'.
  • Improve its integration with business goals and ensure the on-going quality of IT Services.
  • Develop an 'Agile' approach to IT Service Management.
  • Make ITIL® processes more relevant to an Agile / DevOps environment.
  • To integrate Agile Service Management with Agile Project Management and Agile Test Management, increasing the overall agility of the organisation and keeping it ahead of its competitors.

Individual Benefits

  • Bring your IT Service Management (ITSM) skills up to date.
  • The knowledge and ability to make existing ITIL® processes 'more Agile'.
  • The ability to integrate Agile Service Management with Agile Project Management and Agile Test Management.
  • Improving your career prospects by keeping your skills and knowledge up to date in an ever changing IT environment.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


  • Familiarity with IT Service Management processes and ITIL® is recommended.
  • Completion of an accredited course is a mandatory prerequisite for the examination.


There is no prereading for this course, all of the information that is required to pass the examination is included in the courseware.

Exam Overview

Exam Duration: 60 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored

Exam Pass Mark: 26/40 questions (65%)

The exam MUST be taken within 3 months of course completion; however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no professional qualification credits associated with this course.


Certified Agile Service Manager Certificate

Next Steps

Once you have successfully passed the Certified Agile Service Management course, you may decide to work towards the ITIL® Expert qualification.

We also offer the complete range of ITIL® and ISO/IEC 20000 courses.


Having completed the Certified Agile Service Management you will have gained the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and Framework.