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ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days) Training Course

Create A Culture Of Success By Improving Communication Across Teams

Proctored Exam
180 Days Access
£786 (Excl. VAT)€904 (Excl. VAT)$983 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course will explain the core service management activities and expand on the current scope of the ITIL® Framework to cover the creation of services.

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course will help you to focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) syllabus is below:

Module 1 – SVS Key Concepts And Challenges

• Lesson 1 – Organisational Structures
• Lesson 2 – Culture, Competencies And Teams
• Lesson 3 – SVS Key Concepts And Challenges
• Lesson 4 – Shift-Left
• Lesson 5 – SVS Planning And Resource Management
• Lesson 6 – The Impact Of Information And Technology On CDS Activities: Part 1
• Lesson 7 – The Impact Of Information and Technology On CDS Activities: Part 2

Module 2 – Value Streams For New Services

• Lesson 1 – Reviewing Service Value Chains And Service Value Streams
• Lesson 2 – Practices That Contribute To A Value Stream For A New Service
• Lesson 3 – Using the Practice Guides
• Lesson 4 – Change Enablement – Part 1
• Lesson 5 – Change Enablement – Part 2
• Lesson 6 – Service Design And Software Development And Management Practices
• Lesson 7 – Service Validation And Testing
• Lesson 8 – Release Management And Deployment Management

Module 3 – Value Streams For User Support

• Lesson 1 – Using a Value Stream To Provide User Support
• Lesson 2 – Practices That Contribute To A Value Stream For User Support
• Lesson 3 – Service Desk
• Lesson 4 – Incident Management
• Lesson 5 – Problem Management
• Lesson 6 – Knowledge Management
• Lesson 7 – Service Level Management
• Lesson 8 – Monitoring And Event Management

Module 4 – Know How To Create, Deliver And Support Services

• Lesson 1 – Managing The Workload
• Lesson 2 – Options For Service Delivery
• Module 5 – Course Recap And Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Description

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course will show you how established practices can be improved, how services are developed and users supported with value streams. Purchase this ITIL® 4 online training course and find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.

About the Course

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with an understanding of service performance, service quality and improvement methods.

Who Should Attend

Our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course is suitable for:

• Professionals continuing their journey In IT Service Management (ITSM)
• ITSM Managers or aspiring ITSM Managers
• ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• Existing ITIL® qualification holders like Project Managers wishing to develop their knowledge

Materials Provided

The ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Specialist Create, Deliver & Support Syllabus
• ITIL® 4 Specialist Create, Deliver & Support Sample Exam
• ITIL® 4 Specialist Create, Deliver & Support Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course?

• Staff having the most up to date knowledge of ITIL® Best Practice and how to apply it within your organisation
• Improved efficiencies
• More motivated staff
• Increased customer satisfaction and retention

Individual Benefits

What are the personal benefits of the ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course?

• Understanding how to plan and build a service value stream to create, deliver and support services
• Knowing how relevant ITIL® practices contribute to creation, delivery and support across the SVS and value streams
• Knowing how to create, deliver and support services

Technical Requirements

WINDOWS

• Screen Resolution: 1020 x 768 or above
• Network/Internet Connection: 4Mb (megabits) or above
• Windows XP or higher
• Microsoft Internet Explorer 6+
• Firefox 3+
• Safari 4+

    MAC

    • Screen resolution: 1020 x 768 or above
    • Network/Internet connection: 4Mb (megabits) or above
    • Mac OS X 10 or higher
    • Firefox 3+
    • Safari 4+

      Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

      Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

      For a successful ITIL® 4 Specialist Create, Deliver & Support online exam, you will need:

      MINIMUM RECOMMENDED
      Web Camera 640×480 resolution 1280×720 resolution
      PC Users Windows XP Windows 7
      Mac Users Mac OS X or higher Mac OS X 10.7 Lion
      Internet Download Speed .768 Mbps 1.5Mbps
      Internet Upload Speed .384 Mbps 1.5Mbps
      RAM 1024MB 2GB

      Prerequisites

      The entry requirements for our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course are that you hold the ITIL® 4 Foundation certificate and demonstrate that you have taken ITIL® 4 Foundation accredited training prior to the exam.

      Prereading

      There is no official prereading or precourse work prior to starting our ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

      Exam Overview

      ITIL® 4 Specialist Create, Deliver & Support Online Exam:

      • Exam Duration: 90 Minutes
      • Exam Format: Closed Book, Multiple Choice Questions
      • Exam Delivery: Online, Webcam Proctored
      • Exam Pass Mark: 70% (40 Questions)

      Exam Type

      Proctored Exam

      Professional Development Units - PDU's

      There are no professional qualification credits attached to the ITIL® 4 Specialist Create, Deliver & Support Online (180 Days) training course.

      Qualifications

      ITIL® 4 Specialist Create, Deliver & Support (CDS) Certificate

      Next Steps

      The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

      ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
      ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
      ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
      ITIL® 4 Managing Professional Transition Module Online (180 Days)

      Conclusion

      Congratulations! If you pass the ITIL® 4 Specialist Create, Deliver & Support exam then you will be awarded the ITIL® 4 Specialist Create, Deliver & Support certification.