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ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days) Training Course

Learn How To Minimise Service Delivery Disruption

Proctored Exam
180 Days Access
£786 (Excl. VAT)€904 (Excl. VAT)$983 (Excl. VAT)

Overview

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage.

It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) syllabus is below:

Module 1: DPI Key Concepts

• Lesson 1 – DPI Key Terms
• Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

• Lesson 1 – Objectives, Requirements, Decisions
• Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

• Lesson 1 – DPI and Risk Management
• Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

• Lesson 1 – Creating the Context for Improvement
• Lesson 2 – The Continual Improvement Model Part 1
• Lesson 3 – The Continual Improvement Model Part 2
• Lesson 4 – Assessment
• Lesson 5 – Building a Business Case
• Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organisational Change Management

• Lesson 1 – Introduction to OCM Part 1
• Lesson 2 – Introduction to OCM Part 2
• Lesson 3 – Introduction to OCM Part 3
• Lesson 4 – OCM and Communication Part 1
• Lesson 5 – OCM and Communication Part 2
• Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

• Lesson 1 – Measurement and Reporting Part 1
• Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

• Lesson 1 – Differences Between Value Streams and Practices
• Lesson 2 – Methods and Techniques Part 1
• Lesson 3 – Methods and Techniques Part 2
• Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

• Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Learning Outcomes

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Who Should Attend

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course is suitable for:

• IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Professionals looking to advance their career in Service Management
• Professionals who want to learn how to direct, plan and improve IT services. This can include Service Management Professionals, Project Managers and Business Analysts

What's Included

The ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Strategist Direct, Plan & Improve Syllabus
• ITIL® 4 Strategist Direct, Plan & Improve Sample Exam
• ITIL® 4 Strategist Direct, Plan & Improve Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Technical Requirements

WINDOWS

• Screen Resolution: 1020 x 768 or above
• Network/Internet Connection: 4Mb (megabits) or above
• Windows XP or higher
• Microsoft Internet Explorer 6+
• Firefox 3+
• Safari 4+

MAC

• Screen resolution: 1020 x 768 or above
• Network/Internet connection: 4Mb (megabits) or above
• Mac OS X 10 or higher
• Firefox 3+
• Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL® 4 Strategist Direct, Plan & Improve online exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Entry-Level Requirements

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course.

Recommended Reading

There is no official prereading or precourse work prior to starting our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

Exam Information

ITIL® 4 Strategist Direct, Plan & Improve Online Exam:

• Exam Duration: 90 Minutes
• Exam Format: Closed Book, Multiple Choice Questions
• Exam Delivery: Online, Webcam Proctored
• Exam Pass Mark: 70% (40 Questions)

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

• Be current and valid – ID containing dates that have expired are not allowed.
• Be an original, not a photocopy.
• Include a recognizable photo of you.
• Match the information you gave when you booked your online exam.
• Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
• Contain your Birthdate/Year.
• Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

Exam Type

Proctored Exam

Qualifications

ITIL® 4 Strategist Direct, Plan & Improve Certificate

What's Next

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Additional Information

Congratulations! If you pass the ITIL® 4 Strategist Direct, Plan & Improve exam then you will be awarded the ITIL® 4 Strategist Direct, Plan & Improve certification.

Frequently Asked Questions

To obtain the ITIL® 4 Strategic Leader (SL) certification, you need to complete the following two ITIL® 4 training courses and examinations: ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days) and ITIL® 4 Leader Digital & IT Strategy (DITS).

Absolutely! You can become certified with our ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days) training course for £786 + VAT, which includes the formal proctored examination.

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is now easier than ever.

No, there is no expiry date on the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is a closed book examination with no notes.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam can be taken in English, Chinese, French, German and Spanish.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

To be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification, you must complete ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification training, and when you feel comfortable, take the ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

The cost to re-sit your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

After you have completed the ITIL® 4 Strategist Direct, Plan & Improve (DPI) module, you can move towards ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL) status and take the associated training courses and examinations.

You will have access to our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.