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ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days) Training Course

Learn How To Minimise Service Delivery Disruption

Proctored Exam
180 Days Access
£786 (Excl. VAT)€904 (Excl. VAT)$983 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage.

It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) syllabus is below:

Module 1: DPI Key Concepts

• Lesson 1 – DPI Key Terms
• Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

• Lesson 1 – Objectives, Requirements, Decisions
• Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

• Lesson 1 – DPI and Risk Management
• Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

• Lesson 1 – Creating the Context for Improvement
• Lesson 2 – The Continual Improvement Model Part 1
• Lesson 3 – The Continual Improvement Model Part 2
• Lesson 4 – Assessment
• Lesson 5 – Building a Business Case
• Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organisational Change Management

• Lesson 1 – Introduction to OCM Part 1
• Lesson 2 – Introduction to OCM Part 2
• Lesson 3 – Introduction to OCM Part 3
• Lesson 4 – OCM and Communication Part 1
• Lesson 5 – OCM and Communication Part 2
• Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

• Lesson 1 – Measurement and Reporting Part 1
• Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

• Lesson 1 – Differences Between Value Streams and Practices
• Lesson 2 – Methods and Techniques Part 1
• Lesson 3 – Methods and Techniques Part 2
• Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

• Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Description

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

About the Course

ITIL® 4 Strategist Direct, Plan & Improve is a pre-requisite for the designation of ITIL® 4 Strategic Leader, which will assess your ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Who Should Attend

Our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course is suitable for:

• IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Professionals looking to advance their career in Service Management
• Professionals who want to learn how to direct, plan and improve IT services. This can include Service Management Professionals, Project Managers and Business Analysts

Materials Provided

The ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Strategist Direct, Plan & Improve Syllabus
• ITIL® 4 Strategist Direct, Plan & Improve Sample Exam
• ITIL® 4 Strategist Direct, Plan & Improve Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course?

• Improved performance
• Increased efficiencies
• Trained staff with an understanding of Service Management is a digital organisation

Individual Benefits

What are the personal benefits of the ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course?

• Holding an up to date industry-recognised qualification
• Gaining up to date knowledge of how to direct, plan and improve IT services

Technical Requirements

WINDOWS

• Screen Resolution: 1020 x 768 or above
• Network/Internet Connection: 4Mb (megabits) or above
• Windows XP or higher
• Microsoft Internet Explorer 6+
• Firefox 3+
• Safari 4+

MAC

• Screen resolution: 1020 x 768 or above
• Network/Internet connection: 4Mb (megabits) or above
• Mac OS X 10 or higher
• Firefox 3+
• Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL® 4 Strategist Direct, Plan & Improve online exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Prerequisites

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course.

Prereading

There is no official prereading or precourse work prior to starting our ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

Exam Overview

ITIL® 4 Strategist Direct, Plan & Improve Online Exam:

• Exam Duration: 90 Minutes
• Exam Format: Closed Book, Multiple Choice Questions
• Exam Delivery: Online, Webcam Proctored
• Exam Pass Mark: 70% (40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no professional qualification credits attached to the ITIL® 4 Strategist Direct, Plan & Improve Online (180 Days) training course.

Qualifications

ITIL® 4 Strategist Direct, Plan & Improve Certificate

Next Steps

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Conclusion

Congratulations! If you pass the ITIL® 4 Strategist Direct, Plan & Improve exam then you will be awarded the ITIL® 4 Strategist Direct, Plan & Improve certification.