The ITIL® 4 Managing Professional Transition (MPT) Deadline Has Now Been Extended Until 30 September 2022. Last Chance To Transition From ITIL® V3 To ITIL® 4! Learn more

ITIL® 4 Foundation Online (180 Days) Training Course

ITIL® 4 Foundation Is The First Step In Your ITIL® 4 Journey

Proctored Exam
180 Days Access
£475 (Excl. VAT)€546 (Excl. VAT)$594 (Excl. VAT)

Overview

Do you want to get started on your career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Foundation Online (180 Days) training course is the starting point if you are looking to become ITIL® certified and hold the new ITIL® 4 qualifications.

Our ITIL® 4 Foundation Online (180 Days) training course will introduce you to Service Management key concepts, ITIL® principles, the ITIL® Service Value System (SVS), ITIL® Best Practices and their role within a service provider organisation.

If you would like immediate access, then please purchase the ITIL® 4 Foundation Online (180 Days) on the Purple Griffon E-Learning Portal.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Instant Access Enquire Course Overview

Pay Later With Knoma

Why pay later?
  • Spread the cost of your training course
  • Choose a flexible repayment schedule up to 12 months
  • No interest, and no fees
Am I eligible?
  • Must be a UK resident
  • Must be 18+ years old
  • Must have a UK bank account

Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.

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Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Foundation Online (180 Days) training course contains easy to absorb lessons covering ITIL® terminology, concepts, practices and values.

Learning Outcomes

Our ITIL® 4 Foundation Online (180 Days) training course will provide you with a practical and flexible basis to support your organisation on the journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

Who Should Attend

Our ITIL® 4 Foundation Online (180 Days) training course is introductory level and is suitable for anyone who is new to ITIL® or those who have some ITIL® experience and looking to get certified to demonstrate their knowledge. The ITIL® 4 Foundation certification is also a prerequisite for anyone who is wanting to progress to a higher level of ITIL® 4 online training courses.

What's Included

The ITIL® 4 Foundation Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Foundation Syllabus
• ITIL® 4 Foundation Sample Exam
• ITIL® 4 Foundation Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Technical Requirements

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

There are no mandatory entry requirements for the ITIL® 4 Foundation exam, however, the ITIL® 4 qualification is a prerequisite for higher-level ITIL® 4 training courses.

Recommended Reading

The ITIL® 4 Foundation Online (180 Days) training course does not require any existing knowledge of the ITIL® Framework.

Exam Information

ITIL® 4 Foundation Online Exam

• Exam Duration: 60 Minutes
• Exam Format: Closed Book, Multiple Choice Questions
• Exam Delivery: Online, Webcam Proctored
• Exam Pass Mark: 65% (26/40 Questions)

If you would like to practice for your ITIL® 4 Foundation online exam, then you can test your knowledge with the ITIL® 4 Foundation Mini Quiz.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

• Be current and valid – ID containing dates that have expired are not allowed.
• Be an original, not a photocopy.
• Include a recognisable photo of you.
• Match the information you gave when you booked your online exam.
• Be a government-issued national/state/province identity card that is recognised by the country in which you are a citizen or permanent resident.
• Contain your Birthdate/Year.
• Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

Exam Type

Proctored Exam

Qualifications

ITIL® 4 Foundation Certificate

What's Next

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Additional Information

The ITIL® 4 Foundation course is an excellent introduction to IT Service Management Best Practice and help you to improve your success at work or continue your development through the ITIL® 4 training framework, all the way to ITIL® Master.

Frequently Asked Questions

Yes, ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Absolutely! You can become certified with our ITIL® 4 Foundation Online (180 Days) training course for £475 + VAT, which includes the formal proctored examination.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

Sure! Our ITIL® 4 Foundation Exam Only bundle costs £329 + VAT and includes the official proctored examination and core guidance in eBook format. Our ITIL® 4 Foundation Exam Only bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

The ITIL® 4 Foundation proctored examination is taken over one-hour and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Foundation exam is now easier than ever.

No, there is no expiry date on the ITIL® 4 Foundation certification and it is valid for life, however newer versions of ITIL® may be released in the future.

The ITIL® 4 Foundation proctored examination is a closed book examination with no notes.

The ITIL® 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.

To be awarded the ITIL® 4 Foundation certification, you must complete ITIL® 4 Foundation certification training, and when you feel comfortable, take the ITIL® 4 Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your ITIL® 4 Foundation certificate.

If you want to become ITIL® 4 Foundation certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Foundation course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not effect your credit score.

The cost to re-sit your ITIL® 4 Foundation exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

There are no prerequisites associated with our ITIL® 4 Foundation online training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

You will have access to our ITIL® 4 Foundation online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

Definitely! If you purchase the ITIL® 4 Foundation online training course in the Purple Griffon Online Training Portal, you will get immediate access and can start learning straight away.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days) is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.