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ITIL® 4 Foundation Online (30 Days) Training Course

The ITIL4 Foundation Online Training Course Will Help You Become ITIL Certified In Only 30 Days!

Proctored Exam
30 Days Access
£419 (Excl. VAT)€482 (Excl. VAT)$524 (Excl. VAT)


Do you want to learn more about the new ITIL® 4 training certification scheme? We recently recorded a free 1-hour online ITIL® 4 Foundation Overview Webinar.

The session was delivered by our CEO & Lead Trainer Steve Lawless - we hope you enjoy learning about the introduction to foundation level!

Do you want to get started on your career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

This ITIL 4 Foundation online course is the starting point, if you are looking to become ITIL certified and hold the new ITIL 4 qualifications.

The ITIL4 Foundation online course will introduce you to Service Management key concepts, ITIL principles, the ITIL Service Value System (SVS), ITIL Best Practices and their role within a service provider organisation.

Purple Griffon's ITIL4 Foundation Online training course will help you to become ITIL certified from the comfort of your very own home or office at your own pace.

Click the links below to get instant access to the following:

ITIL® 4 Foundation Demo

ITIL® 4 Foundation Online (30 Days) Certification

ITIL® 4 Foundation Online (60 Days) Certification

Instant Access Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

This ITIL online training course contains 26 easy to absorb lessons covering ITIL terminology, concepts, practices and values.


Purple Griffon's ITIL4 online training will provide you with a practical and flexible basis to support your organisation on the journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

About the Course

ITIL is used by millions of professionals globally. Businesses are built on the ITIL framework. Every year, organisations all over the world invest heavily in adopting and adapting ITIL into their business practices and up-skilling their staff with ITIL qualifications.

Who Should Attend

The ITIL V4 Foundation online training session is introductory level and is suitable for anyone who is new to ITIL or those who have some ITIL experience and looking to get certified to demonstrate their knowledge. The ITIL4 Foundation certification is also a prerequisite for anyone who is wanting to progress to a higher level of ITIL 4 online training courses.

Materials Provided

This brand new ITIL 4 online training course includes:

  • ITIL Videos
  • ITIL Quizzes
  • ITIL Exercises
  • ITIL Study Guides
  • The Official ITIL 4 Foundation Syllabus
  • ITIL 4 Foundation Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the ITIL 4 Foundation online training course?

  • Reduced costs achieved through fewer incidents caused by failed change (less rework)
  • Improved productivity through more efficient and effective processes
  • Increased customer retention via improved customer satisfaction
  • Competitive advantages through improved speed to market of IT goods and services
  • Better adherence and compliance to contractual obligations in turn reducing legal risk and the associated costs

Individual Benefits

What are the personal benefits of the ITIL 4 Foundation online training course?

  • Enhanced career prospects with your organisation Improved job opportunities within the ITSM industry
  • Increased job satisfaction
  • A better understanding of your role and the role of others, reducing conflict which may lead to stressful situations
  • The ability to measure your personal performance and worth based on Key Performance Indicators (KPI's)

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL 4 Foundation online exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB


There are no mandatory entry requirements for the ITIL 4 Foundation exam, however the ITIL 4 qualification is a prerequisite for higher level ITIL 4 training courses.


The ITIL4 Foundation course does not require any existing knowledge of the ITIL Framework.

Exam Overview

ITIL 4 Foundation Online Exam

  • Exam Duration: 60 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (26/40 Questions)

If you would like to practice for your ITIL4 Foundation online exam, then you can test your knowledge with the ITIL 4 Foundation Mini Quiz.

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no formal Professional Qualification Credits attached to the ITIL4 Foundation online training package.


ITIL 4 Foundation Certificate

Next Steps

The ITIL 4 Specialist Create, Deliver & Support Online training course will explain the core service management activities and expand on the current scope of the ITIL framework to cover the creation of services.

If you would like any advice on what ITIL training path to take, then our helpful training course advisors are available to help answer your questions.


The ITIL 4 Foundation course is an excellent introduction to IT Service Management Best Practice and help you to improve your success at work or continuing your development through the ITIL 4 training framework, all the way to ITIL Master.