Our ITIL® 4 Managing Professional - MP Online (365 Days) package is a stream of four training courses:
• ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
• ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
• ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
• ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
You must hold the ITIL® 4 Foundation certificate as a prerequisite.
The purpose of our ITIL® 4 Managing Professional - MP Online (365 Days) package is to provide you with all of the ITIL® 4 knowledge from the modules below:
• ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
• ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
• ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
• ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
Our ITIL® 4 Managing Professional - MP Online (365 Days) package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows
Our ITIL® 4 Managing Professional - MP Online (365 Days) package is aimed at IT practitioners working within technology and digital teams across businesses.
Our ITIL® 4 Managing Professional - MP Online (365 Days) package includes:
• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• ITIL® 4 Sample Exams
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
WINDOWS
• Screen Resolution: 1020 x 768 or above
• Network/Internet Connection: 4Mb (megabits) or above
• Windows XP or higher
• Microsoft Internet Explorer 6+
• Firefox 3+
• Safari 4+
MAC
• Screen resolution: 1020 x 768 or above
• Network/Internet connection: 4Mb (megabits) or above
• Mac OS X 10 or higher
• Firefox 3+
• Safari 4+
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful online exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
You must hold the ITIL® 4 Foundation certificate as a prerequisite, so we advise that you purchase access to our ITIL® 4 Foundation Online (180 Days) training course.
We would advise that you revise your ITIL® 4 Foundation level materials as it will help to reinforce your existing level of knowledge of ITIL® 4.
Find the examination details specified in each of the four online training course modules:
• ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
• ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
• ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
• ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
Please Note: There is no single ITIL® 4 Managing Professional (MP) examination.
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
• Be current and valid – ID containing dates that have expired are not allowed.
• Be an original, not a photocopy.
• Include a recognizable photo of you.
• Match the information you gave when you booked your online exam.
• Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
• Contain your Birthdate/Year.
• Contain your First/Middle Name(s) and Last Name in English (Latin) characters.
Please Note: Electronic IDs will not be accepted.
Proctored Exam
ITIL® 4 Managing Professional (MP) Certification
The ITIL® 4 Managing Professional (MP) qualification is the equivalent of the ITIL® V3 Expert Certification.
ITIL® 4 Managing Professional (MP) is a stream of four modules from the ITIL® 4 certification scheme: ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days), ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days).
Our ITIL® 4 Managing Professional (MP) package includes the following four three-day ITIL® 4 training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days), ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days). You must hold the ITIL® 4 Foundation as a prerequisite.
The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Managing Professional (MP) online package.
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.
The ITIL® 4 Managing Professional (MP) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.
The cost to re-sit one of the ITIL® 4 exams is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.
Our ITIL® 4 Managing Professional (MP) online package is perfect for IT practitioners working within technology and digital teams across businesses.
ITIL® 4 Managing Professional (MP) is the equivalent of the ITIL® V3 Expert. To reach ITIL® 4 ITIL® 4 Managing Professional (MP) status, you must successfully complete the following four modules: ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days), ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days).
After you have completed the whole ITIL® 4 Managing Professional (MP) package, the next step you can take is the ITIL® 4 Leader Digital & IT Strategy (DITS) certification training course, which will accredit you as ITIL® 4 Strategic Leader (SL).
You will have access to our ITIL® 4 Managing Professional (MP) online package for 365 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.
IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.
ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.
ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.
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