ITIL® Capability Bundle Online (365 Days) Training Course

All ITIL® Capability Modules & ITIL® Managing Across The Lifecycle As A Bundle

Proctored Exam
365 Days Access
£1595 (Excl. VAT)€1777 (Excl. VAT)$2019 (Excl. VAT)

Introduction

Our ITIL® Capability Bundle Online (365 Days) includes the following courses:

  • ITIL® Service, Offerings & Agreements
  • ITIL® Planning, Protection & Optimisation
  • ITIL® Release, Control & Validation
  • ITIL® Operational Support & Analysis
  • ITIL® Managing Across The Lifecycle
Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our ITIL® Capability Bundle is the low cost, high quality way to achieve ITIL® Expert status. You can study over a 12 month period, with full access to all these courses during that time.

    Description

    Our ITIL® Capability Bundle is a set of online courses that contains all of the four intermediate ITIL® Capability courses and ITIL® Managing Across The Lifecycle.


    About the Course

    You will take charge of your own learning experience and our friendly Account Managers offer support 5 days a week. You will also have access to all of the ITIL® Capability modules and ITIL® Managing Across the Lifecycle which will allow you to tailor your own learning schedule.

    Who Should Attend

    IT Professional's who wish to achieve the ITIL® Expert Certification through ITIL® Capability modules as well as those who wish to study in their own time, and at their own pace.

    Materials Provided

    ITIL® Capability Bundle Online (365 Days) Includes:

    • Videos
    • Quizzes
    • Exercises
    • Study guides
    • Syllabus
    • Sample exams

    Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

    Organisational Benefits

    By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

    ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

    Individual Benefits

    You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the Service Management processes within your organisation.

    By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!

    Technical Requirements

    WINDOWS

    • Screen Resolution: 1020 x 768 or above
    • Network/Internet Connection: 4Mb (megabits) or above
    • Windows XP or higher
    • Microsoft Internet Explorer 6+
    • Firefox 3+
    • Safari 4+

    MAC

    • Screen resolution: 1020 x 768 or above
    • Network/Internet connection: 4Mb (megabits) or above
    • Mac OS X 10 or higher
    • Firefox 3+
    • Safari 4+

    Adobe Flash Player 10+

    Compatible speakers/headphones.

    We suggest the use of the Firefox web browser for the best educational experience.

    To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

    You will also need administrator rights to install the software that will be used to monitor the exam session.

    You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

    Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

    For a successful exam, you will need:

    MINIMUMRECOMMENDED
    Web Camera 640×480 resolution 1280×720 resolution
    PC Users Windows XP Windows 7
    Mac Users Mac OS X or higher Mac OS X 10.7 Lion
    Internet Download Speed .768 Mbps 1.5Mbps
    Internet Upload Speed .384 Mbps 1.5Mbps
    RAM 1024MB 2GB

    Acceptable browsers are:

    Google Chrome
    Mozilla Firefox
    Safari
    Internet Explorer 7, 8, 9, 10
    Adobe Flash Player and Shockwave must also be installed before you begin the exam.

    Prerequisites

    You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

    Please Note: AXELOS requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

    Prereading

    It is not compulsory but it is recommended that you purchase the following volumes:

    • ITIL® Service Strategy
    • ITIL® Service Design
    • ITIL® Service Transition
    • ITIL® Service Operation
    • ITIL® Continual Service Improvement

    The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

    Exam Overview

    Please Be Aware: You will need to purchase your examinations separately at £240 each.


    ITIL® Capability Exam Duration: 90 minutes

    Exam Format: Closed book, multiple choice

    Exam Delivery: Online, webcam proctored.

    Exam Pass Mark: 70% (28/40 marks across 8 questions),

    Exam Value: 4 ITIL® Credits


    ITIL® Managing Across the Lifecycle Exam Duration:120 minutes

    Exam Format: Closed book, multiple choice

    Exam Delivery: Online, webcam proctored

    Exam Pass Mark: 70% (35/50 marks across 10 questions)

    Exam Value: 5 ITIL® Credits

    Exam Type

    Proctored Exam

    Professional Development Units - PDU's

    • ITIL® Capability Modules: 4 ITIL® Credits
    • ITIL® Managing Across the Lifecycle: 5 ITIL® Credits

    You will need to gain 22 ITIL® Credits to be awarded the ITIL® Expert certification.

    Qualifications

    ITIL® Capability Intermediate Certificates and ITIL® Expert Certificate

    Next Steps

    Once you have gained our ITIL® Expert qualification, you may decide to gain a specialised qualification with one of our ITIL® Intermediate Lifecycle modules or one of our BCS Specialist courses.

    Alternatively, you may wish to achieve a qualification in Project Management.

    Conclusion

    Our ITIL® Managing Across the Lifecycle course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® Service Management processes and procedures at your organisation.

    You will be awarded the ITIL® Expert Certification – Congratulations from all at Purple Griffon for achieving this landmark qualification!