Our ITIL® Fully Inclusive Foundation, All Intermediates and MALC Online (365 Days) will put you in charge of your own learning experience and have full access to all courses for 365 days which will allow you to tailor your own study schedule.
Our ITIL® Expert Bundle Online is the low cost, high quality way to achieve ITIL® Expert status. You can study over a 12 month period, with full access to all ITIL® Lifecycle or Capability online modules during that time.
You will learn about the relevant topics for each certification, dependant on which route you wish to take - whether this be the ITIL® Lifecycle or the ITIL® Capability route (or a mixture of both were applicable).
You will be contacted by one of our friendly Account Managers after your purchase to set you up with the courses that you need.
You will get access to all of our ITIL® online courses for a reduced fee - this professional training solution delivers a rich experience.
Our friendly and helpful Account Managers offer support 5 days a week.
IT Professional's who wish to achieve the ITIL® Expert Certification through ITIL® Lifecycle and Capability modules as well as those who wish to study in their own time, and at their own pace.
ITIL® Expert Bundle Online (365 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.
ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.
You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the Service Management processes within your organisation.
By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.
Please Note: AXELOS requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please Be Aware: You will need to purchase your examinations separately at £240 each.
Each online webcam intermediate examination consists of 8 closed book, multiple choice questions with a 90 minute duration.
Exam Pass Mark:
You will need to gain 22 ITIL® Credits to be awarded the ITIL® Expert certification.
Upon successful completion, you will be awarded ITIL® Lifecycle /Capability Certificates and the ITIL® Expert Certificate.
Our ITIL® Expert Bundle Online is effectively a 'bundle' of all of the required certificates that will allow you to achieve Expert certification through a schedule that you can define yourself. The 365 day licence, effectively provides you with twelve months to undertake the required study (and exam) before moving on to the next stage.