ITIL® Fully Inclusive Bundle Online (365 Days) Training Course

Work Through ITIL® Lifecycle/Capability​ Modules To Achieve Expert Status

No Exam
365 Days Access
£1950 (Excl. VAT)€2172 (Excl. VAT)$2468 (Excl. VAT)

Introduction

Our ITIL® Fully Inclusive Foundation, All Intermediates and MALC Online (365 Days) will put you in charge of your own learning experience and have full access to all courses for 365 days which will allow you to tailor your own study schedule.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our ITIL® Expert Bundle Online is the low cost, high quality way to achieve ITIL® Expert status. You can study over a 12 month period, with full access to all ITIL® Lifecycle or Capability online modules during that time.

Description

You will learn about the relevant topics for each certification, dependant on which route you wish to take - whether this be the ITIL® Lifecycle or the ITIL® Capability route (or a mixture of both were applicable).

You will be contacted by one of our friendly Account Managers after your purchase to set you up with the courses that you need.

About the Course

You will get access to all of our ITIL® online courses for a reduced fee - this professional training solution delivers a rich experience.

Our friendly and helpful Account Managers offer support 5 days a week.

Who Should Attend

IT Professional's who wish to achieve the ITIL® Expert Certification through ITIL® Lifecycle and Capability modules as well as those who wish to study in their own time, and at their own pace.

Materials Provided

ITIL® Expert Bundle Online (365 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Syllabus
  • Sample exams

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.


Organisational Benefits

By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

Individual Benefits

You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the Service Management processes within your organisation.

By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

Please Note: AXELOS requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Please Be Aware: You will need to purchase your examinations separately at £240 each.

Each online webcam intermediate examination consists of 8 closed book, multiple choice questions with a 90 minute duration.

Exam Pass Mark:

  • Lifecycle and Capability exams is 70% (28/40 marks across 8 questions)
  • Managing Across The Lifecycle exam is 70% (35/50 marks across 10 questions)

Exam Type

No Exam

Professional Development Units - PDU's

  • ITIL® Lifecycle Modules: 3 ITIL® Credits
  • ITIL® Capability Modules: 4 ITIL® Credits
  • ITIL® Managing Across the Lifecycle: 5 ITIL® Credits

You will need to gain 22 ITIL® Credits to be awarded the ITIL® Expert certification.

Qualifications

Upon successful completion, you will be awarded ​ITIL® Lifecycle ​/Capability Certificates and the ITIL® Expert Certificate​.

Next Steps

Once you have gained our ITIL® Expert qualification, you may decide to participate in one of our BCS Specialist courses.

Alternatively, you may wish to achieve a qualification in Project Management.

Conclusion

Our ITIL® Expert Bundle Online is effectively a 'bundle' of all of the required certificates that will allow you to achieve Expert certification through a schedule that you can define yourself. The 365 day licence, effectively provides you with twelve months to undertake the required study (and exam) before moving on to the next stage.