ITIL® Lite Online (60 Days) Training Course

Introduces The Key Concepts Of ITIL® & IT Service Management

No Exam

60 Days Access

£47 (Excl. VAT)€52 (Excl. VAT)$59 (Excl. VAT)

Introduction

Get a quick introduction to ITIL® and Service Management essentials with our ITIL® Lite online course.

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Lesson 1: Introducing ITIL® – Including the history of ITIL® and its importance

Lesson 2: ITIL® in action – a deeper dive into the Service Lifecycle

Lesson 3: Implementing ITIL® and next steps – includes implementation considerations and some real world case studies

Description

Our ITIL® Lite online course provides an introduction to ITIL®; it introduces the key concepts of ITIL® and IT Service Management without assuming prior knowledge.

About the Course

Our ITIL® Lite online course contains 3 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

The study duration is approximately 110 minutes.

Who Should Attend

Anyone working in IT Services, or who has an interest in ITIL®.

This is a beginner level, introductory course and is not appropriate for those who already hold ITIL® qualifications

Materials Provided

ITIL® Lite Online (60 Days) Includes:

Videos
Exercises
Reference Guide

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

The organisation benefits of taking our ITIL® Lite online course are:

It is a good introduction to ITIL® for all your staff
Your staff will gain an understanding of ITIL® ‘Best Practice’ and the advantages of adopting it
It will allow all staff to communicate more effectively about IT Service Management policies, processes and procedures

Individual Benefits

The personal benefits of taking an ITIL® Lite online course are:

You will gain a basic understanding of ITIL®
It will allow you to decide if you need to go further with your understanding of IT Service Management
It will allow you to understand and more effectively communicate about IT Service Management and ITIL®

Technical Requirements

WINDOWS

Screen Resolution: 1020 x 768 or above
Network/Internet Connection: 4Mb (megabits) or above
Windows XP or higher
Microsoft Internet Explorer 6+
Firefox 3+
Safari 4+

MAC

Screen resolution: 1020 x 768 or above
Network/Internet connection: 4Mb (megabits) or above
Mac OS X 10 or higher
Firefox 3+
Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

	MINIMUM	RECOMMENDED
Web Camera	640×480 resolution	1280×720 resolution
PC Users	Windows XP	Windows 7
Mac Users	Mac OS X or higher	Mac OS X 10.7 Lion
Internet Download Speed	.768 Mbps	1.5Mbps
Internet Upload Speed	.384 Mbps	1.5Mbps
RAM	1024MB	2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

There are no mandatory prerequisites as there is no examination.

Prereading

Our ITIL® Lite online course does not require any existing knowledge of the ITIL® Framework

Exam Overview

Our ITIL® Lite online course has no examination however it does include a 40 page reference guide.

Exam Type

No Exam

Professional Development Units - PDU's

There are no Professional Qualification Credits associated with this course.

Qualifications

There is no examination associated with our ITIL® Lite online course.

Next Steps

Expand your ITIL® and ITSM knowledge with the following courses:

ITIL® Foundation Online (30 Days)

ITIL® Foundation Online (60 Days)

Intermediate:

ITIL® Service Strategy Online (90 Days)

ITIL® Service Strategy Online (150 Days)

ITIL® Service Design Online (90 Days)

ITIL® Service Design Online (150 Days)

ITIL® Service Transition Online (90 Days)

ITIL® Service Transition Online (150 Days)

ITIL® Service Operation Online (90 Days)

ITIL® Service Operation Online (150 Days)

ITIL® Continual Service Improvement Online (90 Days)

ITIL® Continual Service Improvement Online (150 Days)

ITIL® Release, Control & Validation Online (90 Days)

ITIL® Release, Control & Validation Online (150 Days)

ITIL® Operational Support & Analysis Online (90 Days)

ITIL® Operational Support & Analysis Online (150 Days)

ITIL® Service Offerings & Agreements Online (90 Days)

ITIL® Service Offerings & Agreements Online (150 Days)

ITIL® Planning, Protection & Optimisation Online (90 Days)

ITIL® Planning, Protection & Optimisation Online (150 Days)

ITIL® Managing Across the Lifecycle Online (90 Days)

ITIL® Managing Across the Lifecycle Online (150 Days)

Conclusion

Contact one of our friendly Account Managers to discuss your next steps.