ITIL® Managing Across the Lifecycle Online (90 Days) Training Course

The Final Stage In Achieving Your ITIL® Expert Certification

Proctored Exam
90 Days Access
£415 (Excl. VAT)€462 (Excl. VAT)$525 (Excl. VAT)

Introduction

Our ITIL® Managing Across the Lifecycle course is the final course in the ITIL® accreditation stream, which builds on the knowledge gained from the previous courses and takes you from ITIL® content knowledge to ITIL® content application and integration.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

  • Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the Lifecycle
  • Managing services across the Lifecycle
  • Governance and the organisation
  • Measurement
  • Implementing and improving service management capability
  • Preparing for the exam

Please Note: The ITIL® Managing Across the Lifecycle examination is based around a case study. The case study you will use during the exam is provided as part of your course material.

Description

Our ITIL® Managing Across the Lifecycle course looks at using ITIL® processes and practices across the Lifecycle. It includes the application and integration of Service Management processes and provides skills that can be used to deliver value in your organisation.

About the Course

Our ITIL® Managing Across the Lifecycle course contains 8 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

Who Should Attend

You should attend this course if you:

  • Are an individual who requires a business and management level understanding of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • Are seeking the ITIL® Expert in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Are seeking to progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Materials Provided

ITIL® Managing Across the Lifecycle (90 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Through gaining an understanding of Managing Across the Lifecycle, this will ensure that the IT teams can deliver/implement the required, aligned, processes that will drive benefits for the business, by ensuring that service delivery will meet their expectations.

From the customer's point of view, that means they are able to completely rely on the IT services to help them achieve their desired results. From the IT team's perspective, consistently good service delivery means less fire-fighting leading to the ability to take a more proactive approach to Service Delivery.

Individual Benefits

You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the service management processes within your organisation.

By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You must already hold the ITIL® Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) plus have an additional 15 credits from previously attended ITIL® intermediate courses and exam passes. It is highly recommended, although not mandatory, that you read the complete ITIL® library.

Please Note: Axelos requires evidence of these certificates. In order to book the E-Learning course and exam you must provide an e-copies of all ITIL® Certificates - please ensure you forward these to your Account Manager so we are able to order your E-Learning course and exam without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration: 120 minutes

Exam Format: Closed book, multiple choice, includes case study

Exam Delivery: Online, webcam proctored

Exam Pass Mark: 70% (35/50 marks across 10 questions)

Exam Value: 5 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Managing Across the Lifecycle course provides you with 5 credits.

Qualifications

ITIL® Managing Across the Lifecycle Certificate

Next Steps

Contact one of our helpful Account Managers who will be able to assist you in deciding next steps.

Conclusion

Our ITIL® Managing Across the Lifecycle course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® Service Management processes and procedures at your organisation.

You will be awarded the ITIL® Expert Certification – Congratulations from all at Purple Griffon for achieving this landmark qualification!