ITIL® Service Strategy Online (90 Days) Training Course

Understand How Service Strategy Can Be Used To Enhance The Quality Of IT Services

Proctored Exam
90 Days Access
£415 (Excl. VAT)€457 (Excl. VAT)$519 (Excl. VAT)

Introduction

Our ITIL® Service Strategy online course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate.

The ITIL® Service Strategy certificate is the first phase in the IT Service Management Lifecycle, which focuses on the business fundamentals to drive the need for IT Services.


Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes:
    • Financial Management for IT services
    • Service Portfolio Management
    • Demand Management
    • Business Relationship Management
    • Strategy Management for IT services
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

Description

Learn how to successfully implement ITIL® Service Strategy Best Practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services.



About the Course

The primary focus for our ITIL® Service Strategy course is the management of teams responsible for the strategic assessment and planning for new or changing IT Services, which will enable your organisation to achieve its strategic goals.

Our ITIL® Service Strategy online course contains 22 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

Who Should Attend

  • If you wish to have a greater understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within your organisation
  • You are a IT professional working in a role associated with strategic planning, execution and control within a service-based business model, or you are seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • You are seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Materials Provided

ITIL® Service Strategy Online (90 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements. By adopting service strategy principles, it will allow the technical teams to develop the service quicker as there will be less opportunity for any misunderstanding, through regular and accurate liaison and communication.

IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects. Service strategy is a key area for those professionals working in roles associated with the strategic planning, execution and control within a service-based business model, including those seeking an understanding of the concepts, processes, functions and activities involved.

Individual Benefits

You will gain an understanding on how to identify and meet the required outcomes for the business, plus what level of service is required, and how this can be achieved. By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality – increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration: 90 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 70% (28/40 marks across 8 questions)

Exam Value: 3 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Service Strategy online course provides you with 3 Credits towards the ITIL® Expert qualification.

Qualifications

ITIL® Service Strategy Certificate

Next Steps

Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.

Conclusion

Our ITIL® Service Strategy course will provide you with the details and key steps that are needed if you are involved in the planning of the strategies and architectures to deliver effective and efficient IT services that will serve the organisation well. By achieving a pass mark in this exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.