ITIL® Top Up To Expert - 1 Intermediate + MALC Online (365 Days) Training Course

Start 365 Days Access To The Lifecycle Or Capability Module Of Your Choice

Proctored Exam
365 Days Access
£1050 (Excl. VAT)€1155 (Excl. VAT)$1313 (Excl. VAT)

Introduction

ITIL® Top Up To Expert package is the low cost, high quality path to ITIL® Expert. You can study over a 12 month period with full access to one Intermediate Capability/Lifecycle module and ITIL® Managing Across The Lifecycle.



Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Choose the Lifecycle or Capability modules that are right for you.

Lifecycle Modules

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

Capability Modules

  • ITIL® Release, Control and Validation
  • ITIL® Service Offerings and Agreements
  • ITIL® Operational Support and Analysis
  • ITIL® Planning, Protection and Optimisation

You will be granted access to our ITIL® Managing Across The Lifecycle online course.

Description

Our ITIL® Top Up To Expert package allows you to take charge of your own learning experience. We offer you the flexibility to gain the ITIL® credits you need to achieve Expert status.

About the Course

You can undertake Lifecycle, Capability or mixed track study to achieve the required number of credits.

Who Should Attend

Our ITIL® Top Up To Expert package is designed for those who already hold 5 or more ITIL® credits.

Materials Provided

ITIL® Top Up To Expert - 1 Intermediate + MALC (365 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Syllabus
  • Sample exams

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

Individual Benefits

You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the Service Management processes within your organisation.

By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

Our ITIL® Top Up To Expert package is tailored for those who already hold a minimum of 5 ITIL® Credits.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration for Lifecycle/Capability: 90 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, Webcam proctored

Exam Pass Mark: 70% (28/40 marks across 8 questions)

Exam Value: Lifecycle - 3 ITIL® credits, Capability - 4 ITIL® credits


Exam Duration for ITIL® Managing Across the Lifecycle: 120 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, Webcam proctored

Exam Pass Mark: 70% (35/50 marks across 10 questions)

Exam Value: 5 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Successful completion of the course will allow you to gain the following ITIL® credits:

  • ITIL® Managing Across the Lifecycle: 5 ITIL® credits
  • Lifecycle: 3 ITIL® credits
  • Capability: 4 ITIL® credits


Qualifications

You will be awarded one ITIL® Lifecycle/Capability Intermediate and ITIL® Managing Across The Lifecycle Certificate.

Next Steps

Our advanced Implementing ITSM course was produced in partnership with ITIL® author Randy Steinberg, our course presents a proven, real-world approach to transforming your ITSM organisation.

We have two online options:

Implementing ITSM Online (90 Days)

Implementing ITSM Online (150 Days)

Conclusion

Our ITIL® Managing Across the Lifecycle course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® Service Management processes and procedures at your organisation.

You will be awarded the ITIL® Expert Certification – Congratulations from all at Purple Griffon for achieving this landmark qualification!