ITIL4® Foundation Online (60 Days) Training Course

The ITIL4® Foundation Online course will get you started on your IT Service Management career

Proctored Exam
60 Days Access
£475 (Excl. VAT)€555 (Excl. VAT)$617 (Excl. VAT)


This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.


Our ITIL4® Foundation online course introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library, you will learn the key practices within the new ITIL4® framework.

About the Course

26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value.

Who Should Attend

The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.

Materials Provided

ITIL4® Foundation Online (30 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits


  • Reduced costs achieved through fewer incidents caused by failed change (less rework)
  • Improved productivity through more efficient and effective processes
  • Increased customer retention via improved customer satisfaction
  • Competitive advantages through improved speed to market of IT goods and services
  • Better adherence and compliance to contractual obligations in turn reducing legal risk and the associated costs

Individual Benefits


  • Enhanced career prospects with your organisation Improved job opportunities within the ITSM industry
  • Increased job satisfaction
  • A better understanding of your role and the role of others, reducing conflict which may lead to stressful situations
  • The ability to measure your personal performance and worth based on Key Performance Indicators (KPI's)

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera640×480 resolution1280×720 resolution
PC UsersWindows XPWindows 7
Mac UsersMac OS X or higherMac OS X 10.7 Lion
Internet Download Speed.768 Mbps1.5Mbps
Internet Upload Speed.384 Mbps1.5Mbps

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


There are no mandatory prerequisites for the examination.


Our ITIL® Foundation online course does not require any existing knowledge of the ITIL® Framework.

Exam Overview

Exam Duration: 60 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 65% (26/40 questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

Further details of the ITIL4 Foundation Online course will be available from 28th February 2019


ITIL4 Foundation Certificate

Next Steps

Once you have achieved the ITIL4® Foundation certification, you can then decide on which is the most appropriate course for you.

Your choice will depend on what your ultimate aim is of course, but if you need some guidance, contact one of our helpful account managers who will be able to assist you.


Our ITIL® Foundation course is an excellent introduction to the best-practice Service Management framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL4® training framework, possibly all the way to ITIL4® Master level.