This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
Our ITIL4® Foundation online course introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library, you will learn the key practices within the new ITIL4® framework.
26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value.
The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.
ITIL4® Foundation Online (30 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
There are no mandatory prerequisites for the examination.
Our ITIL® Foundation online course does not require any existing knowledge of the ITIL® Framework.
Exam Duration: 60 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored.
Exam Pass Mark: 65% (26/40 questions)
Further details of the ITIL4 Foundation Online course will be available from 28th February 2019
ITIL4 Foundation Certificate
Once you have achieved the ITIL4® Foundation certification, you can then decide on which is the most appropriate course for you.
Your choice will depend on what your ultimate aim is of course, but if you need some guidance, contact one of our helpful account managers who will be able to assist you.
Our ITIL® Foundation course is an excellent introduction to the best-practice Service Management framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL4® training framework, possibly all the way to ITIL4® Master level.