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SIAM™ Foundation Online

Introduces You To The SIAM™ Model

Proctored Exam
180 Days Access
£399 (Excl. VAT)€458 (Excl. VAT)$453 (Excl. VAT)

Overview

Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our SIAM™ Foundation online training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

Our SIAM™ Foundation online training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM™ eco-system.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our SIAM™ Foundation online training course will cover the following topics:

Lesson 1: Introduction To SIAM™

Lesson 2: Purpose And Value

Lesson 3: The SIAM™ Eco-System

Lesson 4: SIAM™ Structures

Lesson 5: SIAM™ Roadmap Part 1

Lesson 6: SIAM™ Roadmap Part 2

Lesson 7: SIAM™ Roadmap Part 3

Lesson 8: SIAM™ Roadmap Part 4

Lesson 9: SIAM™ Roles And Responsibilities Part 1

Lesson 10: SIAM™ Roles And Responsibilities Part 2

Lesson 11: SIAM™ Roles And Responsibilities Part 3

Lesson 12: SIAM™ Practices Part 1

Lesson 13: SIAM™ Practices Part 2

Lesson 14: Processes Part 1

Lesson 15: Processes Part 2

Lesson 16: Challenges And Risks Part 1

Lesson 17: Challenges And Risks Part 2

Lesson 18: Challenges And Risks Part 3

Lesson 19: SIAM™ And Other Practices Part 1

Lesson 20: SIAM™ And Other Practices Part 2

Lesson 21: Exam Preparation

Learning Outcomes

Our SIAM™ Foundation online training course will help you to:

  • Understand the main concepts and processes of SIAM™ that are used in organisations
  • Establish a SIAM™ ecosystem in order to better organise the organisation's resources
  • Provide better support during a SIAM™ implementation by understanding the main considerations for the most important processes
  • Reduce risks associated with Integrated Services and the SIAM™ ecosystem
  • Connect different practices with SIAM™ to boost and improve the organisation’s service provision
  • Integrate services by using different structures based on SIAM™ practices and methodology
  • Recognise the key stages of SIAM™ implementation in order to better plan its roll-out
  • Determine SIAM™ roles and responsibilities in processes and the organisation
  • Better select the most appropriate SIAM™ practices in line with the organisation’s environment and maturity

Who Should Attend

Our SIAM™ Foundation online training course is aimed at professionals all over the world who have an interest in the practices of SIAM™ or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. The following roles could be interested in our SIAM™ Foundation online training course:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs)
  • Chief Technical Offers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organisational Change Practitioners

What's Included

Our SIAM™ Foundation online training course includes the following materials:

  • Videos
  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • SIAM™ Foundation Examination

Technical Requirements

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

There are no entry-level requirements for our SIAM™ Foundation online training course, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.

Recommended Reading

There is no recommended reading associated with our SIAM™ Foundation online training course.

Exam Information

EXIN SIAM™ Foundation Examination:

  • Duration: 60 Minutes
  • Format: Closed Book
  • Questions: 40
  • Style: Multiple-Choice
  • Pass Mark: 26/40 (65%)

Exam Type

Proctored Exam

Qualifications

SIAM™ Foundation Certificate

What's Next

Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our SIAM™ Professional Online training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

Additional Information

Our SIAM™ Foundation online training course will build consensus and clarity around key principles and practices of SIAM™ which is necessary since the application of SIAM™ is always varied across different organisations.

Our SIAM™ Foundation online training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM™ eco-system.

You will also learn how Service Integration And Management deliver business value and is able to contribute to the implementation and use of SIAM™ in an organisation.

Frequently Asked Questions

Absolutely! You can become certified with our SIAM™ Foundation Online (180 Days) training course for £589 + VAT, which includes the formal proctored examination.

If you're like most companies these days, you're going through a digital transformation, and you're using multiple suppliers to provide IT-related services. Is there a way to leverage those suppliers and create a single business-facing IT organisation? Service Integration And Management (SIAM™) is being adopted by organisations everywhere to help simplify Supplier Management and is a mechanism to enhance the alignment of IT priorities with business objectives. SIAM™introduces the concept of a Service Integrator, a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

It's a hot topic in IT Service Management World right now. SIAM™ stands for Service Integration And Management. SIAM™ is a management methodology used to manage multiple service providers and integrate them seamlessly to provide a single business-facing IT organisation. SIAM™ is NOT a process. It's a service capability and a set of practices in a model and approach that builds on and complements every part of the ITIL® practices.

SIAM™ should be considered by any organisation with multiple internal and external service providers who want to control them via a single integration layer. It may also be helpful to organisations wishing to offer their services as a Service Integrator, for example, a lead supplier or managed service provider (MSP).

SIAM™ suggests that there are four model options for the Service Integrator layer, being: Internal, External, Hybrid and Lead Service Provider. Our SIAM™ Foundation certification training course looks at the advantages and disadvantages of the different models and how they could be deployed.

It depends on a number of factors. Each organisation needs to consider SIAM™ on a case by case basis.

Not necessarily, there may be long term savings but may require an initial investment in establishing the most appropriate SIAM™ model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

As more and more organisations outsource services or move to cloud service provision then managing service providers becomes increasingly more difficult. This trend has led to an increased demand for people who have knowledge of SIAM™.

It most certainly does. Our SIAM™ Foundation training course describes the contribution of the following frameworks and standards to a SIAM® ecosystem: IT Service Management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT and Lean. It is highly integrated with the ITIL® Framework and other processes including: Service Portfolio Management, Monitoring & Measuring, Event Management, Incident Management, Problem Management, Change & Release Management, Configuration Management, Service Level Management, Supplier Management, Contract Management, Business Relationship Management, Financial Management, Information Security Management, Continual Service Improvement, Knowledge Management, Toolset & Information Management, Project Management and Audit & Control.

The SIAM™ Foundation certificate is not a prerequisite for attending the higher level SIAM™ Professional certification training course, but it is highly recommended for those that have little or no experience of SIAM™.

The SIAM™ Foundation proctored examination is taken over sixty minutes and comprises of forty multiple-choice questions. In order to get your SIAM™ Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your SIAM™ Foundation exam is now easier than ever.

The SIAM™ Foundation proctored examination is a closed book examination with no notes.

The SIAM™ Foundation exam can be taken in English, Chinese, Finnish, German and Japanese.

Our SIAM™ Foundation Online (180 Days) training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

To be awarded the SIAM™ Foundation certification, you must complete SIAM™ Foundation certification training, and when you feel comfortable, take the SIAM™ Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your SIAM™ Foundation certificate.

There are no entry-level requirements to the SIAM™ Foundation examination, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.

The SIAM™ Foundation certification is governed and maintained by EXIN.

Our SIAM™ Foundation training course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore, the SIAM™ Foundation certification is intended for providers that want to implement and manage Service Integration and Management models.

After you have completed the SIAM™ Foundation training course, you should move towards the SIAM™ Professional Online (180 Days) training course. Our SIAM™ Professional Online (180 Days) training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

You will have access to our SIAM™ Foundation online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.