SIAM Online Foundation Training Course

If you're like most companies these days, you're going through a digital transformation, and you're using multiple suppliers to provide IT-related services. Is there a way to leverage those suppliers and create a single business-facing IT organisation? Service Integration And Management (SIAM™) is being adopted by organisations everywhere to help simplify Supplier Management and is a mechanism to enhance the alignment of IT priorities with business objectives. SIAM™introduces the concept of a Service Integrator, a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

It's a hot topic in IT Service Management World right now. SIAM™ stands for Service Integration And Management. SIAM™ is a management methodology used to manage multiple service providers and integrate them seamlessly to provide a single business-facing IT organisation. SIAM™ is NOT a process. It's a service capability and a set of practices in a model and approach that builds on and complements every part of the ITIL® practices.

SIAM™ should be considered by any organisation with multiple internal and external service providers who want to control them via a single integration layer. It may also be helpful to organisations wishing to offer their services as a Service Integrator, for example, a lead supplier or managed service provider (MSP).

SIAM™ suggests that there are four model options for the Service Integrator layer, being: Internal, External, Hybrid and Lead Service Provider. Our SIAM™ Foundation certification training course looks at the advantages and disadvantages of the different models and how they could be deployed.

It depends on a number of factors. Each organisation needs to consider SIAM™ on a case by case basis.

Not necessarily, there may be long term savings but may require an initial investment in establishing the most appropriate SIAM™ model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

As more and more organisations outsource services or move to cloud service provision then managing service providers becomes increasingly more difficult. This trend has led to an increased demand for people who have knowledge of SIAM™.

It most certainly does. Our SIAM™ Foundation training course describes the contribution of the following frameworks and standards to a SIAM® ecosystem: IT Service Management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT and Lean. It is highly integrated with the ITIL® Framework and other processes including: Service Portfolio Management, Monitoring & Measuring, Event Management, Incident Management, Problem Management, Change & Release Management, Configuration Management, Service Level Management, Supplier Management, Contract Management, Business Relationship Management, Financial Management, Information Security Management, Continual Service Improvement, Knowledge Management, Toolset & Information Management, Project Management and Audit & Control.

The SIAM™ Foundation certificate is not a prerequisite for attending the higher level SIAM™ Professional certification training course, but it is highly recommended for those that have little or no experience of SIAM™.

The SIAM™ Foundation proctored examination is taken over sixty minutes and comprises of forty multiple-choice questions. In order to get your SIAM™ Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your SIAM™ Foundation exam is now easier than ever.

The SIAM™ Foundation proctored examination is a closed book examination with no notes.

The SIAM™ Foundation exam can be taken in English, Chinese, Finnish, German and Japanese.

Our SIAM™ Foundation Online (180 Days) training course will cover the terminology, core principles, benefits and challenges of implementing Service Integration And Management. You will also be able to decide on the particular SIAM™ model that is best for your organisation.

To be awarded the SIAM™ Foundation certification, you must complete SIAM™ Foundation certification training, and when you feel comfortable, take the SIAM™ Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your SIAM™ Foundation certificate.

There are no entry-level requirements to the SIAM™ Foundation examination, however, it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL® 4 or VeriSM™.

The SIAM™ Foundation certification is governed and maintained by EXIN.

Our SIAM™ Foundation training course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation, in particular, those professionals who are already working with IT Service Management processes. Furthermore, the SIAM™ Foundation certification is intended for providers that want to implement and manage Service Integration and Management models.

After you have completed the SIAM™ Foundation training course, you should move towards the SIAM™ Professional Online training course. Our SIAM™ Professional Online training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

You will have access to our SIAM™ Foundation online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.