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SIAM® Foundation Online (30 Days) Training Course

The SIAM Foundation Online Training Course Will Help You Become SIAM Certified In Only 30 Days!

Proctored Exam
30 Days Access
£415 (Excl. VAT)€477 (Excl. VAT)$519 (Excl. VAT)


Do you want influence your organisation to adopt a SIAM approach? Or would you like to earn some industry-recognised qualifications from home?

This Service Integration And Management (SIAM) Foundation online training course will give you a good understanding of what SIAM is, the SIAM roadmap, roles, practices, challenges and related processes.

Purple Griffon's SIAM Foundation Online training course will help you to become SIAM certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this SIAM online training package or would like some tips about learning from home, then you can have a chat with one of friendly training course advisors on +44 (0)1539 736 828 or email and they will be able to help you straight away.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The SIAM Foundation online syllabus is below:

Lesson 1:Introduction To SIAM

Lesson 2: Purpose And Value

Lesson 3: The SIAM Eco-System

Lesson 4: SIAM Structures

Lesson 5: SIAM Roadmap Part 1

Lesson 6: SIAM Roadmap Part 2

Lesson 7: SIAM Roadmap Part 3

Lesson 8: SIAM Roadmap Part 4

Lesson 9: SIAM Roles And Responsibilities Part 1

Lesson 10: SIAM Roles And Responsibilities Part 2

Lesson 11: SIAM Roles And Responsibilities Part 3

Lesson 12: SIAM Practices Part 1

Lesson 13: SIAM Practices Part 2

Lesson 14: Processes Part 1

Lesson 15: Processes Part 2

Lesson 16: Challenges And Risks Part 1

Lesson 17: Challenges And Risks Part 2

Lesson 18: Challenges And Risks Part 3

Lesson 19: SIAM And Other Practices Part 1

Lesson 20: SIAM And Other Practices Part 2

Lesson 21: Exam Preparation


The SIAM Foundation online course will provide you with an introduction to Service Integration And Management, including its history, business drivers, roles, challenges and the processes which support SIAM models.

About the Course

The Service Integration And Management Foundation online training course will help you to decide on the particular SIAM model that is best for your organisation.

Who Should Attend

The SIAM online training course will create clarity and consensus for anyone involved in IT Service Management (ITSM) who take care of internal and external service providers.

The SIAM Foundation training course is suitable for any of the following roles:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs)
  • Chief Technical Offers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organisational Change Practitioners

Materials Provided

This brand new SIAM Foundation online training course includes:

  • SIAM Videos
  • SIAM Quizzes
  • SIAM Exercises
  • SIAM Study Guides
  • The Official SIAM Foundation Syllabus
  • SIAM Foundation Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the SIAM Foundation online training course?

  • Effective framework for managing supplier performance and improving consistency in service levels.
  • Single point of accountability for end-to-end service delivery to the business.
  • A mechanism to enhance alignment of IT priorities with business objectives.
  • Improved governance and control of supplier and services and costs.
  • Better service and cost predictability.

Individual Benefits

What are the personal benefits of the SIAM Foundation online training course?

  • You will have the capability to manage IT risks and compliance across the eco-system.
  • You will have the ability to seize benefits in technology breakthroughs to reduce IT costs.
  • You will have the knowledge and experience to achieve SIAM goals.
  • You will have the potential to optimise value from suppliers.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful SIAM Foundation online exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB


The SIAM Foundation online training course does not require any existing knowledge of SIAM, but knowledge of IT Service Management terminology is recommended, for example ITIL or ISO/IEC 20000.


There is no official prereading or precourse work associated with the SIAM Foundation training course.

Exam Overview

SIAM Foundation Online Exam

  • Exam Duration: 60 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (26/40 Questions)

If you would like to practice for your SIAM Foundation online exam, then you can test your SIAM knowledge with the SIAM Foundation Mini Quiz.

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no formal Professional Qualification Credits attached to the SIAM Foundation online training package.


Service Integration And Management (SIAM) Foundation Certificate

Next Steps

Once you have earned the SIAM Foundation qualification, you may wish to follow more advanced ITIL 4 certifications working towards ITIL 4 Master status. Purple Griffon offer ITIL 4 Online Certifications and ISO/IEC 20000 Online Certifications.

If you would like any advise on what ITIL or ISO/IEC 20000 training path to take, then our helpful training course advisors are available to help answer your questions.


The SIAM Foundation online training course will build consensus and clarity around key principles and practices of SIAM, which is necessary since the application of SIAM is always varied across different organisations.