SIAM® Foundation Online (30 Days) will give you a good understanding of what SIAM is, the SIAM roadmap, roles, practices, challenges and related processes. It is fully accredited to meet the syllabus requirements and prepare you for the exam.
SIAM® Foundation Online (30 Days) contains 21 easy to absorb lessons covering SIAM® technology, concepts, structural elements and challenges.
Lesson 1: Introduction To SIAM®
Lesson 2: Purpose And Value
Lesson 3: The SIAM Ecosystem
Lesson 4: SIAM® Structures
Lesson 5: SIAM® Roadmap Part 1
Lesson 6: SIAM® Roadmap Part 2
Lesson 7: SIAM®Roadmap Part 3
Lesson 8: SIAM® Roadmap Part 4
Lesson 9: SIAM® Roles And Responsibilities Part 1
Lesson 10: SIAM® Roles And Responsibilities Part 2
Lesson 11: SIAM® Roles And Responsibilities Part 3
Lesson 12: SIAM® Practices Part 1
Lesson 13: SIAM® Practices Part 2
Lesson 14: Processes Part 1
Lesson 15: Processes Part 2
Lesson 16: Challenges And Risks Part 1
Lesson 17: Challenges And Risks Part 2
Lesson 18: Challenges And Risks Part 3
Lesson 19: SIAM® And Other Practices Part 1
Lesson 20: SIAM® And Other Practices Part 2
Lesson 21: Exam Preparation
This training course will introduce you to Service Integration and Management (SIAM®) and prepare you for the EXIN/BCS SIAM® Foundation examination by giving you the knowledge and understanding necessary for success.
This training session will introduce Service Integration and Management including its history, business drivers, roles, challenges and the processes that support SIAM® models.
This training course will create clarity and consensus for anyone involved in service management that take care of any combination of internal and external service providers. This includes Consultants, Service Managers, Project and Programme Managers as well as Business Relationship, Change and Commercial Managers. Solution Architects might also benefit.
SIAM® Foundation Online (30 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
SIAM® Foundation Online (30 Days) does not require any existing knowledge of SIAM® but knowledge of IT Service Management terminology is recommended, for example ITIL® or ISO/IEC 20000.
You will not have to complete any prereading prior to accessing this training course.
SIAM® Foundation Online (30 Days) Examination:
There are no Professional Qualification Credits that you can earn from this online training session.
SIAM® Foundation Certificate
SIAM® Foundation Online (30 Days) will build consensus and clarity around key principles and practices of SIAM® which is necessary since the application of SIAM is always varied across different organisations.