SIAM® Foundation Online (60 Days) Training Course

Understand The SIAM® Roadmap, Roles, Practices, Challenges And Related Processes

Proctored Exam
60 Days Access
£475 (Excl. VAT)€574 (Excl. VAT)$617 (Excl. VAT)


SIAM® Foundation Online (60 Days) will give you a good understanding of what SIAM is, the SIAM® roadmap, roles, practices, challenges and related processes. It is fully accredited to meet the syllabus requirements and prepare you for the exam.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

SIAM® Foundation Online (60 Days) contains 21 easy to absorb lessons covering SIAM® technology, concepts, structural elements and challenges.

Lesson 1: Introduction To SIAM®

Lesson 2: Purpose And Value

Lesson 3: The SIAM® Ecosystem

Lesson 4: SIAM® Structures

Lesson 5: SIAM® Roadmap Part 1

Lesson 6: SIAM® Roadmap Part 2

Lesson 7: SIAM® Roadmap Part 3

Lesson 8: SIAM® Roadmap Part 4

Lesson 9: SIAM® Roles And Responsibilities Part 1

Lesson 10: SIAM® Roles And Responsibilities Part 2

Lesson 11: SIAM® Roles And Responsibilities Part 3

Lesson 12: SIAM® Practices Part 1

Lesson 13: SIAM® Practices Part 2

Lesson 14: Processes Part 1

Lesson 15: Processes Part 2

Lesson 16: Challenges And Risks Part 1

Lesson 17: Challenges And Risks Part 2

Lesson 18: Challenges And Risks Part 3

Lesson 19: SIAM® And Other Practices Part 1

Lesson 20: SIAM® And Other Practices Part 2

Lesson 21: Exam Preparation


This training course will introduce you to Service Integration and Management (SIAM®) and prepare you for the EXIN/BCS SIAM® Foundation examination by giving you the knowledge and understanding necessary for success.

About the Course

This training session will introduce Service Integration and Management including its history, business drivers, roles, challenges and the processes that support SIAM® models.

Who Should Attend

This training course will create clarity and consensus for anyone involved in service management that take care of any combination of internal and external service providers. This includes Consultants, Service Managers, Project and Programme Managers as well as Business Relationship, Change and Commercial Managers. Solution Architects might also benefit.

Materials Provided

SIAM® Foundation Online (60 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

  • Effective framework for managing supplier performance and improving consistency in service levels.
  • Single point of accountability for end-to-end service delivery to the business.
  • A mechanism to enhance alignment of IT priorities with business objectives.
  • Improved governance and control of supplier and services and costs.
  • Better service and cost predictability.

Individual Benefits

  • You will have the capability to manage IT risks and compliance across the eco-system.
  • You will have the ability to seize benefits in technology breakthroughs to reduce IT costs.
  • You will have the knowledge and experience to achieve SIAM goals.
  • You will have the potential to optimise value from suppliers.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


SIAM® Foundation Online (60 Days) does not require any existing knowledge of SIAM® but knowledge of IT Service Management terminology is recommended, for example ITIL® or ISO/IEC 20000.


You will not have to complete any prereading prior to accessing this training course.

Exam Overview

SIAM® Foundation Online (60 Days) Examination:

  • Exam Duration: 60 Minutes
  • Exam Format: Closed Book, Multiple Choice
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (26/40 Questions)
  • Exam Language: Contact Us For Current Translation Availability

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no Professional Qualification Credits that you can earn from this online training session.


SIAM® Foundation Certificate

Next Steps

Once you have gained the SIAM Foundation Certificate, you may decide to follow more advanced ITIL® Certifications working towards the ITIL® Expert qualification.

Purple Griffon offer the complete range of ITIL® and ISO/IEC 20000 courses.


SIAM® Foundation Online (60 Days) will build consensus and clarity around key principles and practices of SIAM® which is necessary since the application of SIAM® is always varied across different organisations.