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SIAM™ Professional Online

Teaches You The Four Stages Of The SIAM™ Roadmap

Proctored Exam
180 Days Access
£399 (Excl. VAT)€458 (Excl. VAT)$453 (Excl. VAT)


Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our SIAM™ Professional online training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our SIAM™ Professional online training course will cover the following topics:

Module 1: Course Introduction

Module 2: SIAM™ Foundation Summary & Roadmap

Module 3: Discovery & Strategy

Module 4: Plan & Build

Module 5: Implement

Module 6: Run & Improve

Module 7: Summary & Exam Preparation

Learning Outcomes

Our SIAM™ Professional online training course will help you to::

  • Establish a governance framework based on SIAM™ practices
  • Perform an organisation assessment to better determine and establish a plan and promote improvements
  • Determine the key elements to perform a SIAM™ implementation
  • Design and build up a SIAM™ model for different environments and organisations
  • Lead a SIAM™ implementation
  • Select different approaches to implement SIAM™
  • Use organisational change management in order to boost the SIAM™ implementation
  • Improve the organisation's SIAM™ ecosystem at every stage
  • Manage and continuously improve multiple processes based on SIAM™

Who Should Attend

Our SIAM™ Professional online training course is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.

What's Included

Our SIAM™ Professional online training course includes the following materials:

  • Videos
  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • SIAM™ Professional Examination

Technical Requirements

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

Thorough knowledge of SIAM™ is required. Previous completion of the SIAM™ Foundation exam is strongly recommended although not compulsory.

Part of the Accredited SIAM™ Professional training is conducting practical assignments in which you must participate. The practical assignments are based on applying SIAM™ Best Practice guidance to the SIAM™ Professional case study.

A good level of knowledge of IT Service Management is also recommended.

Recommended Reading

It is recommended that you read the following:

EXIN SIAM™ Professional – Case Study
EXIN (2020)
Freely available on SIAM™ Professional Case Study

Exam Information

EXIN SIAM™ Professional Examination:

  • Duration: 90 Minutes
  • Format: Closed Book Based On Case Study
  • Questions: 40
  • Style: Multiple-Choice
  • Pass Mark: 26/40 (65%)

The SIAM™ Professional examination will be based on the syllabus in this document. Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.

Exam Type

Proctored Exam


SIAM™ Professional Certificate

What's Next

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Additional Information

Service Integration and Management (SIAM™) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.

Our SIAM™ Professional online training course will build consensus and clarity around key principles and practices of SIAM™ which is necessary since the application of SIAM™ is always varied across different organisations.

Frequently Asked Questions

You will have access to our SIAM™ Professional Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.