Do you want to learn everything about the VeriSM model? Or would you like to earn some industry-recognised qualifications from home?
This VeriSM Essentials online training course will give you a basic understanding of Service Management, culture and organisational structure using the VeriSM™ model.
Purple Griffon's VeriSM Essentials online course will help you to become VeriSM certified from the comfort of your very own home or office at your own pace.
If you have any questions about purchasing this VeriSM online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.
The VeriSM Essentials syllabus is below:
Lesson 1: Organisational context & Governance
Lesson 2: Digital Transformation
Lesson 3: Service Culture
Lesson 4: Organisational Structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organisational Change Principles
Lesson 8: Introduction To The VeriSM Model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Exam Preparation
The VeriSM Essentials online training course contains 13 easy to absorb lessons to help you understand service management basics in the digital age using the VeriSM model.
This VeriSM online training course is aimed at anyone who works with (or wants to work with) products and services enabled by technology.
It’s an ideal entry level for those wanting to work in IT, service management or with digital services.
VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
This VeriSM Essentials online training course includes:
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
WINDOWS
MAC
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful VeriSM Essentials online exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
There are no entry level requirements for the VeriSM Essentials training course and it does not require any existing knowledge of the VeriSM model.
There is no formal prereading or precourse work associated with the VeriSM Essentials online course.
VeriSM Essentials Online Exam
The examination must be taken within 3 months of course completion, however we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.
Proctored Exam
VeriSM Essentials Certificate
The VeriSM Essentials certification is a stand alone training course, but you can later take VeriSM Plus to become VeriSM Foundation certified.
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