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VeriSM​™ Essentials Online

Understand The Structure Of The VeriSM™ Model

Proctored Exam
180 Days Access
£319 (Excl. VAT)€366 (Excl. VAT)$363 (Excl. VAT)

Overview

VeriSM™ is a Service Management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

Our VeriSM™ Essentials online training course will introduce you to the VeriSM™ model, the basics of IT Service Management (ITSM) and VeriSM™ re-defines IT Service Management (ITSM).

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our VeriSM™ Essentials online training course covers the following topics:

Lesson 1: Organisational context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM™ Model

Lesson 9: The VeriSM™ Model Part 1 Define

Lesson 10: The VeriSM™ Model Part 2 Produce

Lesson 11: The VeriSM™ Model Part 3 Provide

Lesson 12: The VeriSM™ Model Part 4 Respond

Lesson 13: Exam Preparation

Learning Outcomes

Our VeriSM™ Essentials online training course has been designed to introduce fundamental Service Management skills and knowledge.

Our VeriSM™ Essentials online training course will teach you about:

  • The service organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies

Who Should Attend

All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Our VeriSM™ Essentials online training course is suitable for the following roles:

  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
  • Managers – who want to understand how to leverage evolving management practices

What's Included

Our VeriSM™ Essentials online training course includes the following:

  • Videos
  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • VeriSM™ Essentials Examination

Technical Requirements

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

There are no formal prerequisites for our VeriSM™ Essentials online training course, however a good prior knowledge of Service Management is desirable.

Recommended Reading

There is no recommended reading associated with our VeriSM™ Essentials online training course.

Exam Information

VeriSM™ Essentials Examination:

  • Format: Closed Book
  • Duration: 30 Minutes
  • Style: Multiple-Choice
  • Questions: 20
  • Pass Mark: 13/20 (65%)

If the VeriSM™ Essentials examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time

Exam Type

Proctored Exam

Qualifications

VeriSM​™ Essentials Certificate

What's Next

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

Our VeriSM™ Foundation Online training course focuses on the VeriSM™ model which emphasises the focus on value, outcomes and organisational goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.

Additional Information

Our VeriSM™Essentials online training course is useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach.

Frequently Asked Questions

You will have access to our VeriSM™ Essentials Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.