VeriSM​™ Essentials Online

Our VeriSM™ Essentials online training course covers the following topics:

Lesson 1: Organisational context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM™ Model

Lesson 9: The VeriSM™ Model Part 1 Define

Lesson 10: The VeriSM™ Model Part 2 Produce

Lesson 11: The VeriSM™ Model Part 3 Provide

Lesson 12: The VeriSM™ Model Part 4 Respond

Lesson 13: Exam Preparation

All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Our VeriSM™ Essentials online training course is suitable for the following roles:

• Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
• Executives – who are accountable for effective service delivery
• IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
• Managers – who want to understand how to leverage evolving management practices

Our VeriSM™ Essentials online training course includes the following:

• Videos
• Quizzes
• Exercises
• Study Guides
• Sample Exam
• VeriSM™ Essentials Examination

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

There are no formal prerequisites for our VeriSM™ Essentials online training course, however a good prior knowledge of Service Management is desirable.

There is no recommended reading associated with our VeriSM™ Essentials online training course.

VeriSM™ Essentials Examination:

• Format: Closed Book
• Duration: 30 Minutes
• Style: Multiple-Choice
• Questions: 20
• Pass Mark: 13/20 (65%)

If the VeriSM™ Essentials examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

Our VeriSM™ Foundation Online training course focuses on the VeriSM™ model which emphasises the focus on value, outcomes and organisational goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.

Our VeriSM™Essentials online training course is useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach.