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VeriSM​™ Essentials Online

Understand The Structure Of The VeriSM™ Model

Proctored Exam
180 Days Access
£319 (Excl. VAT)€357 (Excl. VAT)$343 (Excl. VAT)


Do you want to learn everything about the VeriSM model? Or would you like to earn some industry-recognised qualifications from home?

This VeriSM Essentials online training course will give you a basic understanding of Service Management, culture and organisational structure using the VeriSM™ model.

Purple Griffon's VeriSM Essentials online course will help you to become VeriSM certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this VeriSM online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email and they will be able to help you straight away.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

The VeriSM Essentials syllabus is below:

Lesson 1: Organisational context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM Model

Lesson 9: The VeriSM Model Part 1 Define

Lesson 10: The VeriSM Model Part 2 Produce

Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond

Lesson 13: Exam Preparation

Learning Outcomes

The VeriSM Essentials online training course contains 13 easy to absorb lessons to help you understand service management basics in the digital age using the VeriSM model.

Who Should Attend

This VeriSM online training course is aimed at anyone who works with (or wants to work with) products and services enabled by technology.

It’s an ideal entry level for those wanting to work in IT, service management or with digital services.

VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

What's Included

This VeriSM Essentials online training course includes:

  • VeriSM Videos
  • VeriSM Quizzes
  • VeriSM Exercises
  • VeriSM Study Guides
  • The Official VeriSM Essentials Syllabus
  • VeriSM Essentials Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful VeriSM Essentials online exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Entry-Level Requirements

There are no entry level requirements for the VeriSM Essentials training course and it does not require any existing knowledge of the VeriSM model.

Recommended Reading

There is no formal prereading or precourse work associated with the VeriSM Essentials online course.

Exam Information

VeriSM Essentials Online Exam

  • Exam Duration: 30 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (13/20 Questions)

The examination must be taken within 3 months of course completion, however we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.

Exam Type

Proctored Exam


VeriSM Essentials Certificate

What's Next

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Foundation (180 Days)
ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Additional Information

The VeriSM Essentials certification is a stand alone training course, but you can later take VeriSM Plus to become VeriSM Foundation certified.

Frequently Asked Questions

You will have access to our VeriSM™ Essentials Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.