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Please Note: Full payment is required before you are granted access to our online training courses. After your order has been processed (up to 48 hours), you will receive an email containing the access URL, username and password. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

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Download Overview

Our VeriSM™ Essentials online training course has been designed to introduce fundamental Service Management skills and knowledge.

Our VeriSM™ Essentials online training course will teach you about:

  • The service organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies

Our VeriSM™ Essentials online training course covers the following topics:

Lesson 1: Organisational context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM™ Model

Lesson 9: The VeriSM™ Model Part 1 Define

Lesson 10: The VeriSM™ Model Part 2 Produce

Lesson 11: The VeriSM™ Model Part 3 Provide

Lesson 12: The VeriSM™ Model Part 4 Respond

Lesson 13: Exam Preparation

All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Our VeriSM™ Essentials online training course is suitable for the following roles:

  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
  • Managers – who want to understand how to leverage evolving management practices

Our VeriSM™ Essentials online training course includes the following:

  • Videos
  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • VeriSM™ Essentials Examination

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

There are no formal prerequisites for our VeriSM™ Essentials online training course, however a good prior knowledge of Service Management is desirable.

There is no recommended reading associated with our VeriSM™ Essentials online training course.

VeriSM™ Essentials Examination:

  • Format: Closed Book
  • Duration: 30 Minutes
  • Style: Multiple-Choice
  • Questions: 20
  • Pass Mark: 13/20 (65%)

If the VeriSM™ Essentials examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time

Proctored Exam
VeriSM​™ Essentials Certificate

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

Our VeriSM™ Foundation Online training course focuses on the VeriSM™ model which emphasises the focus on value, outcomes and organisational goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.

Our VeriSM™Essentials online training course is useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach.

FAQS

You will have access to our VeriSM™ Essentials Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 180 or 365 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.