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Please Note: Full payment is required before you are granted access to our online training courses. After your order has been processed (up to 48 hours), you will receive an email containing the access URL, username and password. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.



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Download Overview

Our VeriSM™ Foundation online training course will help you to:

  • Define the elements of organisational governance (evaluate, direct, monitor).
  • Describe the impact of digital transformation on service management.
  • Explain methods to overcome team challenges (silos, virtual teams).
  • Define the elements of the VeriSM™ model.
  • Explain how VeriSM™ re-defines service management.
  • Explain how VeriSM™ uses the management mesh to create and support services.
  • Explain the elements within each of the four stages of the VeriSM™ model:
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM®, Lean as a management practice.
  • Define the importance of considering Shift Left, Customer Experience/User Experience, Continuous Delivery practices in service delivery.
  • Explain the benefits of the cloud, virtualisation, and automation.
  • Explain the impact of big data, the internet of things, mobile computing, bring your own device on service management.
  • Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation in relation to service delivery.
  • Identify steps to initiate an improvement program based on VeriSM™.

Our VeriSM™ Foundation online training course will cover the following topics:

Lesson 1: Organisational Context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM™ Model

Lesson 9: The VeriSM™ Model Part 1 Define

Lesson 10: The VeriSM™ Model Part 2 Produce

Lesson 11: The VeriSM™ Model Part 3 Provide

Lesson 12: The VeriSM™ Model Part 4 Respond

Lesson 13: Adapting The VeriSM™ Model

Lesson 14: Progressive Practices Agile

Lesson 15: Progressive Practices DevOps & SIAM®

Lesson 16: Progressive Practices Lean Shift Left

Lesson 17: Progressive Practices CXUX Continuous Delivery

Lesson 18: Innovative Technologies- Part 1

Lesson 19: Innovative Technologies- Part 2

Lesson 20: Innovative Technologies- Part 3

Lesson 21: Getting Started Lesson

Lesson 22: Exam Preparation

All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Our VeriSM™ Foundation online training course is suitable for the following roles:

  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
  • Managers – who want to understand how to leverage evolving management practices

Our VeriSM™ Foundation online training course includes the following:

  • Videos
  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • VeriSM™ Foundation Examination

Read the EXIN Official Guidance for a step-by-step guide on how to take your online proctored examination.

There are no formal prerequisites for our VeriSM™ Foundation online training course, however a good prior knowledge of Service Management is desirable.

There is no recommended reading associated with our VeriSM™ Foundation online training course.

VeriSM™ Foundation Examination:

  • Format: Closed Book
  • Duration: One Hour
  • Style: Multiple-Choice
  • Questions: 40
  • Pass Mark: 26/40 (65%)

If the examination is taken in a language that is not your native/official language, you are entitled to 25% extra time.

Proctored Exam
VeriSM™ Foundation Certificate

VeriSM™ is a Service Management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

Our VeriSM™ Essentials Online training course will introduce you to the VeriSM™ model, the basics of IT Service Management (ITSM) and VeriSM™ re-defines IT Service Management (ITSM).

Our VeriSM™ Foundation online training course is designed to give you a complete understanding of the VeriSM™ approach and how it pulls together your current best practice methodologies and frameworks.

It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.


You will have access to our VeriSM™ Foundation Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 180 or 365 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.