VeriSM™ Essentials Online (30 Days) Training Course

Understand Service Management Basic Using The VeriSM™ Model

Proctored Exam

30 Days Access

£336 (Excl. VAT)€374 (Excl. VAT)$425 (Excl. VAT)

Introduction

The VeriSM™ Essentials Online (30 Days) training course will give you a basic understanding of Service Management, culture and organisational structure using the VeriSM™ model.

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Lesson 1: Organisational context and governance

Lesson 2: Digital transformation

Lesson 3: Service Culture

Lesson 4: Organizational structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational change principles

Lesson 8: Introduction to the VeriSM model

Lesson 9: The VeriSM Model Part 1 Define

Lesson 10: The VeriSM Model Part 2 Produce

Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond

Lesson 13: Exam Preparation

Description

The VeriSM™ Essentials Online (30 Days) training course contains 13 easy to absorb lessons to help you understand service management basics in the digital age using the VeriSM™ model.

About the Course

The VeriSM™ Essentials Online (30 Days) training course is spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

Who Should Attend

The VeriSM™ Essentials Online (30 Days) training course is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.

Materials Provided

The VeriSM™ Essentials Online (30 Days) training course includes:

Videos
Quizzes
Exercises
Study Guides
Official Syllabus
Sample Exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Bring your staff and organisation up to date with the latest in IT Service Management Best Practice
Better alignment with business needs
Efficiency savings

Individual Benefits

Bring your staff and organisation up to date with the latest in IT Service Management Best Practice
Better alignment with business needs
Efficiency savings

Technical Requirements

WINDOWS

Screen Resolution: 1020 x 768 or above
Network/Internet Connection: 4Mb (megabits) or above
Windows XP or higher
Microsoft Internet Explorer 6+
Firefox 3+
Safari 4+

MAC

Screen resolution: 1020 x 768 or above
Network/Internet connection: 4Mb (megabits) or above
Mac OS X 10 or higher
Firefox 3+
Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

Please Note: In addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful examination, you will need:

	MINIMUM	RECOMMENDED
Web Camera	640×480 resolution	1280×720 resolution
PC Users	Windows XP	Windows 7
Mac Users	Mac OS X or higher	Mac OS X 10.7 Lion
Internet Download Speed	.768 Mbps	1.5Mbps
Internet Upload Speed	.384 Mbps	1.5Mbps
RAM	1024MB	2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the examination.

Prerequisites

The VeriSM™ Essentials Online (30 Days) training course does not require any existing knowledge of VeriSM™.

Prereading

There is no formal prereading for the VeriSM™ Essentials Online (30 Days) training course.

Exam Overview

Exam Duration: 30 Minutes

Exam Format: Closed book - Multiple Choice

Exam Delivery: Online - Webcam Proctored

Exam Pass Mark: 65% (13/20 Questions)

Exam Type