The VeriSM™ Essentials Online (30 Days) training course will give you a basic understanding of Service Management, culture and organisational structure using the VeriSM™ model.
Lesson 1: Organisational context and governance
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organisational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Exam Preparation
The VeriSM™ Essentials Online (30 Days) training course contains 13 easy to absorb lessons to help you understand service management basics in the digital age using the VeriSM™ model.
The VeriSM™ Essentials Online (30 Days) training course is spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
The VeriSM™ Essentials Online (30 Days) training course is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.
The VeriSM™ Essentials Online (30 Days) training course includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Adobe Flash Player 10+
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
Please Note: In addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful examination, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the examination.
The VeriSM™ Essentials Online (30 Days) training course does not require any existing knowledge of VeriSM™.
There is no formal prereading for the VeriSM™ Essentials Online (30 Days) training course.
Exam Duration: 30 Minutes
Exam Format: Closed book - Multiple Choice
Exam Delivery: Online - Webcam Proctored
Exam Pass Mark: 65% (13/20 Questions)
There are no Professional Qualification Credits associated with the VeriSM™ Essentials Online (30 Days) training course.
VeriSM™ Essentials Certificate
The VeriSM™ Plus Online (30 Days) training course covers the VeriSM™ model, progressive practices and innovative technologies.