ITAM Foundation Certification Training Course

Available Now - IT Asset Management Foundation Certification


IT Asset Management (ITAM) forms an important element in a business strategy enabling cost control, risk reduction and improved business value in the IT asset lifecycle, including all aspects of hardware and software used in an organisation.

This three-day IT Asset Management (ITAM) foundation course provides an introduction to IT Asset Management and is aimed at anyone new to ITAM. From IT administrators with an operational focus to the CFO with a budgetary responsibility. The attendees will be able to understand the concept and purpose of ITAM and how ITAM can benefit their organisation. Furthermore, the participants will achieve an understanding of the licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline


ITAM introduction:

  • Definition, purposes and objectives
  • Why does your organisation need ITAM?
  • Introduction to the four key areas:
  • Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM – stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) introduction:

  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organisation from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM

Software Asset Management (SAM) introduction:

  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition throughto disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organisational pitfalls and challenges in the SAM process
  • IT service Management and ISO19770 approach within SAM


Services and Cloud Asset Management introduction:

  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues with assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective

People & Information Asset Management (PINAM) introduction:

  • Definition and objectives
  • How to define Information and People as assets
  • Security and risk control (information sharing, employees leaving the organisation, loss of mobile devices, access regulations, etc)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting – security policies for content, users and mobile devices

  • DAY 3

    ITAM Key findings and conclusions:

  • The best practices in the ITAM framework
  • How to assess and understand the ITAM maturity in your organisation
  • The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
  • Effective communication of your ITAM goals to the key stakeholders in your organisation
  • ITAM integration with the organisational key business drivers and goals evaluation
  • Exam preparation and Exam
  • Description

    A main focus of the training program is to expand upon the workflow and define the key roles within the ITAM disciplines across financial, contractual, inventory departments as well as highlighting the culture change that could ensue for end-users in an IT environment.

    About the Course

    The ITAM Foundation Course is based on Service Management best practices and the ISO standards (ISO 55000 and 19770), introducing the participants to the ITAM work frame in terms of IT governance and optimisation of the IT Assets from procurement through to disposal.

    Who Should Attend

    A successful ITAM program involves several departments in your organisation such as budget managers, IT service departments and finance. The ITAM Foundation course is designed for all key personnel in these functions.

    Materials Provided

    Full course materials are provided including:

    • Course Manual
    • Handouts
    • Mock Exam questions

    Organisational Benefits

    • Increased knowledge of how to perform IT Asset and Configuration Management
    • Improved understanding of risks associated with infrastructure configuration
    • Improved personal reputation
    • Increased understand the configuration and relationships of services and the configuration items that provide them
    • Improved job satisfaction

    Individual Benefits

    • Better financial results because of better ROI and/or cost reduction
    • Ability to base business decisions on entire life cycle of assets
    • Risks managed when necessary and knowingly existent when acceptable
    • Improved reputation towards your stakeholders
    • Demonstrated compliance with regulation and legislation
    • Increased attractiveness for shareholders
    • Demonstrated compliance with the requirements and wishes of your stakeholders
    • Informed decisions from multiple angles, such as performance, profit and costs, risks and opportunities
    • Higher customer satisfaction
    • Traceability of decisions
    • Improved Knowledge Management


    We recommend that the course is attended by several employees from these areas in order to enable a successful and coherent ITAM focus throughout your enterprise. Individuals can also benefit from this foundation course, and are welcome to attend.

    Whilst this course has an IT focus, it has been specifically designed with non-IT personnel in mind and is not full of acronyms or phrases that only IT professionals would know.


    There is no prereading associated with this course.

    Exam Overview

    The examination is a one-hour closed-book online multiple-choice test, consisting of 40 questions. The pass mark is 65% (26/40)

    The exam is invigilated via a remote proctor by Van Haren

    ITAMOrg ITAM Foundation Van Haren Logo - Purple Griffon Training

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    Contact one of our friendly account managers for more information about this course.


    ITAMOrg ITAM Foundation Certification

    Next Steps

    Our three-day Software Asset Management Specialist (SAMS) training course is designed for IT professionals with some understanding of the IT Asset Management area.


    Contact one of our friendly account managers for more information about this course.

    ITAM Foundation Certification Course Dates

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    ITAM Foundation Certification

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