Available Now - IT Asset Management Foundation Certification
Introduction
IT Asset Management (ITAM) forms an important element in a business strategy enabling cost control, risk reduction and improved business value in the IT asset lifecycle, including all aspects of hardware and software used in an organisation.
This three-day IT Asset Management (ITAM) foundation course provides an introduction to IT Asset Management and is aimed at anyone new to ITAM. From IT administrators with an operational focus to the CFO with a budgetary responsibility. The attendees will be able to understand the concept and purpose of ITAM and how ITAM can benefit their organisation. Furthermore, the participants will achieve an understanding of the licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.
Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
The IT Asset lifecycle and its impact on your business
The key roles in ITAM – stakeholders, functions, roles and responsibilities
Typical business issues and challenges in the ITAM workflow
Introduction to ITAM best practices, ISO55000 and ITSM
Hardware Asset Management (HAM) introduction:
The concept, purpose and benefits of HAM
The HAM lifecycle in your organisation from acquisition through to disposal
Request and approval processes, procurement and lifecycle management, redeployment and disposal management
The placement of HAM in the ITAM ecosystem
Mobile device (asset) management aspects of HAM
The best practices of HAM (ISO and ITSM)
The tool reflections of HAM
Software Asset Management (SAM) introduction:
Definition and objectives
SAM best practices and framework
The business value of SAM
SAM from request to acquisition throughto disposal
Key roles and stakeholders in a SAM program
The placement of SAM in the ITAM ecosystem
The concept of compliance
The risks/costs related to software audits
Organisational pitfalls and challenges in the SAM process
IT service Management and ISO19770 approach within SAM
DAY 2
Services and Cloud Asset Management introduction:
The concept of services and cloud services
The costs, challenges and benefits associated with Services and Cloud services
Definition and objectives within Services and Cloud Asset Management (SEAM)
The contractual issues with assets in SEAM
The pitfalls and benefits from SEAM
ITAM best practices in a SEAM context
The placement of SEAM in the ITAM ecosystem
Key roles and stakeholders in a SEAM program
Compliance in a Cloud perspective
People & Information Asset Management (PINAM) introduction:
Definition and objectives
How to define Information and People as assets
Security and risk control (information sharing, employees leaving the organisation, loss of mobile devices, access regulations, etc)
BYOD in a People and Information Management perspective
How do mobile users use their devices and content? Benefits and pitfalls
Policy Setting – security policies for content, users and mobile devices
DAY 3
ITAM Key findings and conclusions:
The best practices in the ITAM framework
How to assess and understand the ITAM maturity in your organisation
The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
Effective communication of your ITAM goals to the key stakeholders in your organisation
ITAM integration with the organisational key business drivers and goals evaluation
Exam preparation and Exam
Description
A main focus of the training program is to expand upon the workflow and define the key roles within the ITAM disciplines across financial, contractual, inventory departments as well as highlighting the culture change that could ensue for end-users in an IT environment.
About the Course
The ITAM Foundation Course is based on Service Management best practices and the ISO standards (ISO 55000 and 19770), introducing the participants to the ITAM work frame in terms of IT governance and optimisation of the IT Assets from procurement through to disposal.
Who Should Attend
A successful ITAM program involves several departments in your organisation such as budget managers, IT service departments and finance. The ITAM Foundation course is designed for all key personnel in these functions.
Materials Provided
Full course materials are provided including:
Course Manual
Handouts
Mock Exam questions
Organisational Benefits
Increased knowledge of how to perform IT Asset and Configuration Management
Improved understanding of risks associated with infrastructure configuration
Improved personal reputation
Increased understand the configuration and relationships of services and the configuration items that provide them
Improved job satisfaction
Individual Benefits
Better financial results because of better ROI and/or cost reduction
Ability to base business decisions on entire life cycle of assets
Risks managed when necessary and knowingly existent when acceptable
Improved reputation towards your stakeholders
Demonstrated compliance with regulation and legislation
Increased attractiveness for shareholders
Demonstrated compliance with the requirements and wishes of your stakeholders
Informed decisions from multiple angles, such as performance, profit and costs, risks and opportunities
Higher customer satisfaction
Traceability of decisions
Improved Knowledge Management
Prerequisites
We recommend that the course is attended by several employees from these areas in order to enable a successful and coherent ITAM focus throughout your enterprise. Individuals can also benefit from this foundation course, and are welcome to attend.
Whilst this course has an IT focus, it has been specifically designed with non-IT personnel in mind and is not full of acronyms or phrases that only IT professionals would know.
Prereading
There is no prereading associated with this course.
Exam Overview
The examination is a one-hour closed-book online multiple-choice test, consisting of 40 questions. The pass mark is 65% (26/40)
The exam is invigilated via a remote proctor by Van Haren
Exam Type
Classroom Exam
Professional Development Units - PDUs
Contact one of our friendly account managers for more information about this course.
