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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our ISO 20000 For Auditors training course covers the following areas:

  • The ISO 20000 Standard
  • The principles of IT Service Management
  • The requirements of an effective ISO 20000 audit

Our ISO 20000 For Auditors training course will cover the following topics:

  • Develop your knowledge of the structure, requirements and content of ISO 20000
  • Understand the process of Certification
  • Link ISO 20000 with other ITSM best practice frameworks, particularly ITIL®
  • Explore the key principles, terminology and processes of ITSM
  • Analyse, explain and assess ITSM methods in relation to the requirements of ISO 20000
  • Review commonly used ITSM tools and evaluate key evidence required for Certification
  • Understand the requirements of pre-audits, formal certification and surveillance audits using the APMG Certification scheme

Our ISO 20000 For Auditors training course is an advanced level course, which builds on existing audit experience. It is ideal for:

  • Independent auditors requiring further knowledge of ITSM and ISO 20000 audit
  • Internal auditors in organisations implementing or maintaining ISO 20000 certification

Our ISO 20000 For Auditors training course includes the following:

  • Full course documentation and materials
  • Certificate of attendance
  • ISO 20000 For Auditors examination

You are required to have a minimum of three years’ experience of conducting audits within an IT environment. This may include experience in ISO 9000, ISO 14001 or ISO 27001 audits.

You will be sent part 1 of the ISO 20000 Standard prior to attending our ISO 20000 For Auditors training course.

ISO 20000 For Auditors Examination:

Our ISO 20000 For Auditors training course will prepare you for a multiple choice exam, taken on day two of the training programme.

Proctored Exam
APMG ISO 20000 Auditor Certificate

Our three-day ISO 20000 Practitioner training course will give you a practical focus on developing the skills to understand and apply the ISO 20000 standard within your organisation, achieve compliance and certification.

You will now be able to help your organisation achieve compliance and Best Practice with ISO 20000.


Our ISO 20000 For Auditors training course is delivered over two days.


ISO 20000 For Auditors Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager