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ISO/IEC 20000 For Auditors Training Course

Understand The Requirements Of The ISO/IEC 20000 Standard


Our 2-day ISO/IEC 20000 for Auditors training course is ideal for practising Auditors who need to understand the requirements of the ISO/IEC 20000 Standard in order to conduct compliance-related activities.

The objectives of this course are to:

- Provide adequate knowledge on the contents and requirements of ISO/IEC 20000 Parts 1-5 to enable auditors to conduct audits.

. Provide opportunity to practice the knowledge gained during the sessions.

At the end of this course you should be able to:

. Conduct audits for compliance against the requirements of ISO/IEC 20000.

Please note that the course is biased to the requirements of ISO/IEC 20000 and hence the finer details of audit techniques and the audit process are not covered.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£995Excl. VAT

Course Syllabus

What Will You Learn?

  • Introduction and background to ISO/IEC 20000
  • The ISO/IEC 20000 Certification Scheme
  • ISO/IEC 20000 Overview: Terminology, Process and Objectives
  • ISO/IEC 20000 Part I (The Standard)
  • ISO/IEC 20000 Part 2 (The Code of Practice)
  • ISO/IEC 20000 Part 3 (Eligibility and Scoping)
  • ISO/IEC 20000 Part 5 (Incremental Exemplar)
  • Examination Practice and Preparation

Learning Outcomes

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). The standard defines an integrated set of management processes required to develop an effective IT Service Management System (SMS) that meet wider business needs. Our tutors and materials are accredited with APMG.

Please Note: The examination can be only taken as part of an accredited training course.

Who Should Attend

Our ISO/IEC 20000 for Auditors training course is aimed at practising auditors with at least 3 years audit experience.

What's Included

  • Full Comprehensive Course Materials
  • Highly Skilled and Knowledgeable Tutors
  • ISO/IEC 20000 for Auditors Examination
  • Refreshments

Entry-Level Requirements

The course is aimed at practising auditors with at least 3 years audit experience. The training does not cover audit techniques or issues surrounding preparation of an organisation for audit. The course ensures students are fully aware of the detailed contents of the ISO/IEC 20000 standard for IT Service Management in order to be able to perform ISO 20000-related activities.

ITSM Foundation certification, whilst not a requirement, is advantageous. Potential students should familiarise themselves with the basic principles of ITIL before the course.

Recommended Reading

You will be sent pre-reading prior to the start of this course.

Exam Information

ISO/IEC 20000 for Auditors Examination:

  • 40 multiple-choice questions
  • The examination duration is 1 hour
  • The pass mark is 26 marks out of 40 questions (65% pass mark)

The examination is taken on the final day of the training programme.

Exam Type

Classroom Exam


APMG ISO/IEC 20000 Auditor Certificate

What's Next

Our ISO/IEC 20000 Practitioner training course will prepares IT Practitioner's or Project manager to implement ISO/IEC 20000 in your organisation.

Additional Information

Congratulations! If you are successful in passing the examination, you will be awarded the APMG ISO/IEC 20000 Auditor Certificate. You will now be able to help your organisation achieve compliance and Best Practice with ISO/IEC 20000.

ISO/IEC 20000 For Auditors Course Dates

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ISO/IEC 20000 For Auditors

Virtual Classroom
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