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Our 2-day ISO/IEC 20000 for Auditors training course is ideal for practising Auditors who need to understand the requirements of the ISO/IEC 20000 Standard in order to conduct compliance-related activities.
The objectives of this course are to:
- Provide adequate knowledge on the contents and requirements of ISO/IEC 20000 Parts 1-5 to enable auditors to conduct audits.
. Provide opportunity to practice the knowledge gained during the sessions.
At the end of this course you should be able to:
. Conduct audits for compliance against the requirements of ISO/IEC 20000.
Please note that the course is biased to the requirements of ISO/IEC 20000 and hence the finer details of audit techniques and the audit process are not covered.
What Will You Learn?
ISO/IEC 20000 is the international standard for IT Service Management (ITSM). The standard defines an integrated set of management processes required to develop an effective IT Service Management System (SMS) that meet wider business needs. Our tutors and materials are accredited with APMG.
Please Note: The examination can be only taken as part of an accredited training course.
Our ISO/IEC 20000 for Auditors training course is aimed at practising auditors with at least 3 years audit experience.
The course is aimed at practising auditors with at least 3 years audit experience. The training does not cover audit techniques or issues surrounding preparation of an organisation for audit. The course ensures students are fully aware of the detailed contents of the ISO/IEC 20000 standard for IT Service Management in order to be able to perform ISO 20000-related activities.
ITSM Foundation certification, whilst not a requirement, is advantageous. Potential students should familiarise themselves with the basic principles of ITIL before the course.
You will be sent pre-reading prior to the start of this course.
ISO/IEC 20000 for Auditors Examination:
The examination is taken on the final day of the training programme.
Our ISO/IEC 20000 Practitioner training course will prepares IT Practitioner's or Project manager to implement ISO/IEC 20000 in your organisation.
Congratulations! If you are successful in passing the examination, you will be awarded the APMG ISO/IEC 20000 Auditor Certificate. You will now be able to help your organisation achieve compliance and Best Practice with ISO/IEC 20000.