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Our 3-day ISO/IEC 20000 (2018) Practitioner training course will give you a practical focus on developing the skills to understand and apply the ISO/IEC 20000 (2018) standard within your organisation, achieve compliance and certification.
The ISO/IEC 20000 (2018) Practitioner course is perfect for practitioners who need to understand the requirements of the standard and be able to demonstrate professional competence in order to perform consultancy assignments.
The ISO/IEC 20000 Practitioner training course intended for anyone who wishes to be able to interpret and apply ISO/IEC 20000 (2018) to help develop the Service Management capability of an organisation, assess its readiness, and prepare it, for audit and certification.
Holders of the ISO/IEC 20000 Practitioner certificate are able to demonstrate their competence in ISO/IEC 20000 (2018) through their ability to:
The ISO/IEC 20000 (2018) Practitioner training course is delivered by expert tutors and will cover the interpretation and application of the ISO/IEC 20000 (2018) Standard.
The ISO/IEC 20000 (2018) Practitioner training course is based on the approved, current syllabus, and meets the requirements for preparation for formal examination as an ISO/IEC 20000 Consultant/Practitioner. APMG are the examination body - their Terms and Conditions can be found at: http://www.apmg-international.com/
The ISO/IEC 20000 (2018) Practitioner training course in London is intended for anyone who would like to interpret and apply ISO/IEC 20000 (2018) to help develop Service Management capabilities within your organisation.
If you successfully achieve the ISO/IEC 20000 (2018) Standard, your organisation will be able to:
If you successfully achieve the ISO/IEC 20000 (2018) Standard, you will be able to:
You are required to hold one of the following certifications to qualify to sit the ISO/IEC 20000 (2018) Practitioner examination:
You must ensure that you provide proof of your required certification before the training course starts.If you fail to do this, you will NOT be able to sit the ISO/IEC 20000 (2018) Practitioner exam.
There is no pre-reading associated with our ISO/IEC 20000 Practitioner course at our London venue in the UK.
You can only be awarded the ISO/IEC 20000 (2018) Practitioner Certificate if you have successfully taken an accredited training course and passed the relevant examination.
ISO/IEC 20000 (2018) Practitioner Examination:
The exam paper consists of 4 questions each worth 20 marks, giving a total of 80 marks. The pass mark is 40 (50%).
There are no professional qualification credits attached to the ISO/IEC 20000 (2018) Practitioner training course.
Our three-day ITIL 4 Foundation training course will enable you to understand a new way to look at IT Service Management (ITSM) through a Service Value System (SVS).
Congratulations! If you earned the ISO/IEC 20000 (2018) Practitioner Certification, then at ISO/IEC 20000 Practitioner level - you will understand and be able to apply the content of ISO/IEC 20000 standard within your organisation.