ITIL® 4 Foundation Is The First Step In Your ITIL® 4 Certification Journey. Become Certified Before The New Year. Learn more

Professional Cloud Service Manager (PCSM) Training Course

Are You Ready To Align Cloud Computing And Service Management?


You can now enhance your career by earning the Professional Cloud Service Manager (PCSM) Certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for Service Management professionals involved with cloud-based solutions. Organisations that employ PCSMs will have experts on board that can help maximise the business opportunities that cloud is creating.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1599Excl. VAT

Course Outline

Cloud Service Management Fundamentals

  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with IT Service Management (ITSM)
  • Cloud Service and Support Models

Cloud Service Management Roles

  • Cloud Management Roles
  • Service Management Roles
  • Organisational Roles

Cloud Service Strategy

  • Cloud Strategy Fundamentals
  • Key Drivers for Adoption
  • Risk Management Overview

Cloud Service Design, Deployment and Migration

  • Basics of Cloud Service Design
  • Dealing with Legacy Systems, Services and Applications
  • Benchmarking of Cloud Services
  • Cloud Service Capability Planning
  • Cloud Service Deployment and onboarding
  • The Cloud Store

Cloud Service Management

  • Cloud Service Management Perspective
  • Cloud Service Level Management & Service Assurance
  • DevOps in a Cloud Environment
  • Managing Cloud Service Configurations
  • Change Management for Cloud Computing Environments
  • Reacting to demand for Cloud Services

Cloud Service Economics

  • Pricing Models for Cloud Services
  • Procurement of Cloud Based Services
  • Cloud Service Charging

Cloud Service Governance

  • Basic Governance Definitions
  • Cloud Governance Framework
  • Cloud Governance Considerations

Showing the Value of Cloud Services to the Business

  • Understanding the Value of Cloud Services
  • Linking the Value of Cloud Services to Strategy
  • Measuring the Value of Cloud Services


The Professional Cloud Service Manager (PCSM) designation is a globally recognised certification for Service Management Professionals.

Our 3-day Professional Cloud Service Manager (PCSM) training course will showcase your Service Management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable of managing the various stakeholders within the enterprise.

About the Course

Our Professional Cloud Service Manager (PCSM) training course is a hands-on practical approach to understanding how cloud computing and cloud based services impact operations, and how to adapt existing processes to deliver better services. Our experienced tutors will take these factors and ITIL® Best Practices into account to bridge Service Management gaps in cloud.

Who Should Attend

Our Professional Cloud Service Manager (PCSM) training session is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • ITIL® Certified Professionals
  • Service Managers
  • Service Management Professionals
  • Cloud Strategy and Management Professionals

Materials Provided

  • Full Course Materials
  • Complimentary Publications
  • Refreshments Throughout The Day
  • Professional Cloud Service Manager (PCSM) Examination

Organisational Benefits

The premise of Cloud Computing is it allows services to be provided with greater economies of scale, quicker, faster and cheaper and without the need for a service provider to own the entire IT infrastructure. Peaks in demand for IT, business and customer services can be automatically provisioned for, leading to a pay-per-use model. A pay-per-use model can, in certain circumstances, lower the full cost of service delivery without full ownership of back-end IT infrastructure.

Individual Benefits

You will have the opportunity to boost your cloud credentials and gain a competitive edge against peers.


There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL® Certified.


There is no prereading associated with this training certification.

Exam Overview

The Professional Cloud Service Manager (PCSM) examination is an online scenario based with 25 complex multiple-choice questions which lasts 75 minutes (15 minutes additional time is available for individuals who speak English as a second language).

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with the Professional Cloud Service Manager (PCSM) Certificate.


Professional Cloud Service Manager (PCSM) Certificate

Next Steps

With ever-growing dependence on information and communications, the scope of security practice has had to evolve from IT Security to Information Security and now on to Cyber Security and Cyber Resilience.

With increased on-line customer engagement, security can no longer be just focused on the technology but requires a collaborative approach driven from the board downwards to include everyone in the organisation, including the supply chain.

We currently offer the following RESILIA® training courses:


In a complex IT environment, IT Management is always under pressure to deliver more Agile IT services and adapt to change. Organisations are adopting strategies that include Cloud Computing imeet these challenges and offer reliable, flexible and scalable services.

Professional Cloud Service Manager (PCSM) Course Dates

Course Filter

DD/MM/YYY - e.g. 31/12/2015
Showing 1 to 2 of 2 Total Course Dates.
Course Date

Professional Cloud Service Manager (PCSM)

Virtual Classroom
Course Date

Professional Cloud Service Manager (PCSM)

Virtual Classroom
Scroll Table to View Content