Professional Cloud Service Manager (PCSM) Training Course

Are You Ready To Align Cloud Computing And Service Management?

Introduction

You can now enhance your career by earning the Professional Cloud Service Manager (PCSM) Certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for Service Management professionals involved with cloud-based solutions. Organisations that employ PCSMs will have experts on board that can help maximise the business opportunities that cloud is creating.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Included

3 Days

£1599Excl. VAT

Course Outline

Cloud Service Management Fundamentals

History of Cloud Computing
Basics of Cloud Service Management
Service Perspectives
Relationship with IT Service Management (ITSM)
Cloud Service and Support Models

Cloud Service Management Roles

Cloud Management Roles
Service Management Roles
Organisational Roles

Cloud Service Strategy

Cloud Strategy Fundamentals
Key Drivers for Adoption
Risk Management Overview

Cloud Service Design, Deployment and Migration

Basics of Cloud Service Design
Dealing with Legacy Systems, Services and Applications
Benchmarking of Cloud Services
Cloud Service Capability Planning
Cloud Service Deployment and onboarding
The Cloud Store

Cloud Service Management

Cloud Service Management Perspective
Cloud Service Level Management & Service Assurance
DevOps in a Cloud Environment
Managing Cloud Service Configurations
Change Management for Cloud Computing Environments
Reacting to demand for Cloud Services

Cloud Service Economics

Pricing Models for Cloud Services
Procurement of Cloud Based Services
Cloud Service Charging

Cloud Service Governance

Basic Governance Definitions
Cloud Governance Framework
Cloud Governance Considerations

Showing the Value of Cloud Services to the Business

Understanding the Value of Cloud Services
Linking the Value of Cloud Services to Strategy
Measuring the Value of Cloud Services

Description

The Professional Cloud Service Manager (PCSM) designation is a globally recognised certification for Service Management Professionals.

Our 3-day Professional Cloud Service Manager (PCSM) training course will showcase your Service Management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable of managing the various stakeholders within the enterprise.

About the Course

Our Professional Cloud Service Manager (PCSM) training course is a hands-on practical approach to understanding how cloud computing and cloud based services impact operations, and how to adapt existing processes to deliver better services. Our experienced tutors will take these factors and ITIL® Best Practices into account to bridge Service Management gaps in cloud.

Who Should Attend

Our Professional Cloud Service Manager (PCSM) training session is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

ITIL® Certified Professionals
Service Managers
Service Management Professionals
Cloud Strategy and Management Professionals

Materials Provided

Full Course Materials
Complimentary Publications
Refreshments Throughout The Day
Professional Cloud Service Manager (PCSM) Examination

Organisational Benefits

The premise of Cloud Computing is it allows services to be provided with greater economies of scale, quicker, faster and cheaper and without the need for a service provider to own the entire IT infrastructure. Peaks in demand for IT, business and customer services can be automatically provisioned for, leading to a pay-per-use model. A pay-per-use model can, in certain circumstances, lower the full cost of service delivery without full ownership of back-end IT infrastructure.

Individual Benefits

You will have the opportunity to boost your cloud credentials and gain a competitive edge against peers.

Prerequisites

There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL® Certified.

Prereading

There is no prereading associated with this training certification.

Exam Overview

The Professional Cloud Service Manager (PCSM) examination is an online scenario based with 25 complex multiple-choice questions which lasts 75 minutes (15 minutes additional time is available for individuals who speak English as a second language).

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with the Professional Cloud Service Manager (PCSM) Certificate.

Qualifications

Professional Cloud Service Manager (PCSM) Certificate

Next Steps

With ever-growing dependence on information and communications, the scope of security practice has had to evolve from IT Security to Information Security and now on to Cyber Security and Cyber Resilience.

With increased on-line customer engagement, security can no longer be just focused on the technology but requires a collaborative approach driven from the board downwards to include everyone in the organisation, including the supply chain.

We currently offer the following RESILIA® training courses:

Conclusion

In a complex IT environment, IT Management is always under pressure to deliver more Agile IT services and adapt to change. Organisations are adopting strategies that include Cloud Computing imeet these challenges and offer reliable, flexible and scalable services.