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Professional Cloud Service Manager (PCSM)

Are You Ready To Align Cloud Computing And Service Management?


Our three-day Professional Cloud Service Manager (PCSM) training course will test your fundamental knowledge of Cloud Service Management.

This includes how to implement new solution practices whilst maintaining existing system performance, processes and functions. It does this whilst focusing on the impact on consumers and providers.

Our Professional Cloud Service Manager (PCSM) training course is ideal for IT Service Management Professionals who work within a cloud computing context.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1599Excl. VAT

Course Syllabus

Our Professional Cloud Service Manager (PCSM) training course will cover the following topics:

  • Module 1: Cloud Service Management Fundamentals
  • Module 2: Cloud Service Management Roles
  • Module 3: Cloud Service Strategy
  • Module 4: Cloud Service Design, Deployment and Migration
  • Module 5: Cloud Service Management
  • Module 6: Cloud Service Economics
  • Module 7: Cloud Service Governance
  • Module 8: Showing the Value of Cloud Services to the Business
  • Module 9: Popular Service Management Frameworks

Learning Outcomes

Our Professional Cloud Service Manager (PCSM) training course will help you to:

  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.
  • Analyse an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.
  • Compare the relationship between the cloud provider and cloud consumer.
  • Differentiate between potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organisation.
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  • Analyse the impact of demand and how to “right-size” cloud services at the design stage.
  • Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
  • Analyse effective demand management across cloud-based service models.
  • Illustrate the benefits, risks, and issues of DevOps within an IT organisation.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Outline the various pricing models for cloud services.
  • Examine the challenges with purchasing cloud-based services.
  • Diagram a hybrid IT cost model.
  • Discover key governance requirements of cloud service provision.
  • Model cloud service management principles into ICT operations and IT service management.
  • Demonstrate how to link cloud value back to IT strategy.
  • Name a number of popular and relevant IT frameworks and standards.
  • Predict the complexities involved in designing, deploying, and running cloud services.
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organisation.

Who Should Attend

Our Professional Cloud Service Manager (PCSM) training session is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • ITIL® Certified Professionals
  • Service Managers
  • Service Management Professionals
  • Cloud Strategy and Management Professionals

What's Included

Our Professional Cloud Service Manager (PCSM) training course includes the following:

  • Full Course Materials
  • Complimentary Publications
  • Refreshments Throughout The Day
  • Professional Cloud Service Manager (PCSM) Examination

Entry-Level Requirements

There are no formal entry-level requirements, however, it is recommended that you are conversant with cloud concepts and vocabulary.

Recommended Reading

There is no recommended reading associated with our Professional Cloud Service Manager (PCSM) training course.

Exam Information

Professional Cloud Service Manager (PCSM) Examination:

Our Professional Cloud Service Manager (PCSM) training course will prepare you for the Professional Cloud Service Manager (PCSM) examination provided by the CCC. The Professional Cloud Service Manager (PCSM) is taken on the final day of the training course.

  • Format: Closed Book
  • Proctoring: Web Proctored
  • Duration: 75 Minutes
  • Questions: 25 Multiple-Choice Questions
  • Pass Grade: 64%

Exam Type

Proctored Exam


Professional Cloud Service Manager (PCSM) Certificate

What's Next

Our Cloud Computing Foundation Online training course will provide you with an overview of Cloud Computing and its relationship with other areas of information management. It also includes some technical knowledge.

You will understand the fundamental concepts of Cloud Computing like architecture, design, and deployment models and how it can be employed by different types of organisations.

Additional Information

In a complex IT environment, IT Management is always under pressure to deliver more Agile IT services and adapt to change. Organisations are adopting strategies that include Cloud Computing meet these challenges and offer reliable, flexible and scalable services.

The Professional Cloud Service Manager (PCSM) certification from the Cloud Credential Council (CCC) is globally known as the standard of achievement for Service Management professionals involved with cloud-based solutions.

Frequently Asked Questions

Our Professional Cloud Service Manager (PCSM) training course is delivered over three days.

Professional Cloud Service Manager (PCSM) Course Dates

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Professional Cloud Service Manager (PCSM)

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