The ISO/IEC 20000 Practitioner Will Take Your IT Service Management (ITSM) Skills To The Next Level
Our 3-day ISO/IEC 20000 (2018) Practitioner training course will give you a practical focus on developing the skills to understand and apply the ISO/IEC 20000 (2018) standard within your organisation, achieve compliance and certification.
The ISO/IEC 20000 (2018) Practitioner course is perfect for practitioners who need to understand the requirements of the standard and be able to demonstrate professional competence in order to perform consultancy assignments.
The ISO/IEC 20000 Practitioner training course intended for anyone who wishes to be able to interpret and apply ISO/IEC 20000 (2018) to help develop the Service Management capability of an organisation, assess its readiness, and prepare it, for audit and certification.
Holders of the ISO/IEC 20000 Practitioner certificate are able to demonstrate their competence in ISO/IEC 20000 (2018) through their ability to:
Understand & Apply The Content Of The ISO/IEC 20000 (2018) Standard
Understand & Describe The Relationships Between ISO/IEC 20000 (2018) & Best Practices In Common Use In ITSM
Assist & Advise Organisations In Assessing Their Readiness For ISO/IEC 20000 (2018) Certification
Advise Organisation Of The Issues Concerning Applicability, Eligibility & Scoping
Produce A GAP Analysis & Improvement/Implementation Plan
Assist & Advise Organisations In Implementing A Continual Improvement Process
Prepare Organisations For A ISO/IEC 20000 (2018) Certification Audit
Help Organisations Achieve ISO/IEC 20000 (2018) Certification
The ISO/IEC 20000 (2018) Practitioner training course is delivered by expert tutors and will cover the interpretation and application of the ISO/IEC 20000 (2018) Standard.
Background To The ISO/IEC 20000 (2018) Standard & Certification Scheme
ISO/IEC 20000 (2018) Overview: Terminology, Process & Objectives
ISO/IEC 20000 (2018) Part I (The Standard) In Detail
ISO/IEC 20000 (2018) Part 2, Part 3 (Applicability & Scoping) Exam Practice
About the Course
The ISO/IEC 20000 (2018) Practitioner training course is based on the approved, current syllabus, and meets the requirements for preparation for formal examination as an ISO/IEC 20000 Consultant/Practitioner. APMG are the examination body - their Terms and Conditions can be found at: http://www.apmg-international.com/
Who Should Attend
The ISO/IEC 20000 (2018) Practitioner training course in London is intended for anyone who would like to interpret and apply ISO/IEC 20000 (2018) to help develop Service Management capabilities within your organisation.
Full Comprehensive ISO/IEC 20000 Practitioner Course Materials (PDF Files)
Highly Skilled & Knowledgeable Tutors
If you successfully achieve the ISO/IEC 20000 (2018) Standard, your organisation will be able to:
Establish an on-going culture of continual improvement and learning within an organisation, providing a target to achieve and maintain. This leads to continual improvement in the quality of IT services provided and increased business and customer confidence in the service provider and their ability to deliver.
Ensure that organisations focus on the implementation of a set of integrated processes and solutions that are appropriate, suitable and effective in meeting the needs of the business processes, the customers and the users they serve.
Increase the rate of change and the productivity of staff and the use of their skills and expertise. This in turn leads to reduced long-term costs and a reduced risk of being unable to meet business objectives.
Enable organisations to adopt a structured approach to service management based on Best Practice guidance, allowing them to better understand their business and their needs, their roles and their processes. This leads to an improved reputation, relationships, inter-working and communication with their business and customer contacts.
Enable organisations to internally assess their processes and activities against international standards as a method of identifying and implementing improvements.
To be independently, externally audited for compliance using a scheme and standard that is internationally recognised and respected.
If you successfully achieve the ISO/IEC 20000 (2018) Standard, you will be able to:
Understand the relationship between ISO/IEC 20000 Standard and ITSM and use best practices in ITSM to apply appropriate methods within your organisation.
Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of Continual Improvement Processes.
Produce a gap analysis supported by an improvement and implementation plan.
Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
Recognise the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for Continual Service Improvement.
You are required to hold one of the following certifications to qualify to sit the ISO/IEC 20000 (2018) Practitioner examination:
The APMG ISO/IEC 20000 Foundation
You must ensure that you provide proof of your required certification before the training course starts.If you fail to do this, you will NOT be able to sit the ISO/IEC 20000 (2018) Practitioner exam.
There is no pre-reading associated with our ISO/IEC 20000 Practitioner course at our London venue in the UK.
You can only be awarded the ISO/IEC 20000 (2018) Practitioner Certificate if you have successfully taken an accredited training course and passed the relevant examination.
ISO/IEC 20000 (2018) Practitioner Examination:
The exam paper consists of 4 questions each worth 20 marks, giving a total of 80 marks. The pass mark is 40 (50%).
Professional Development Units - PDUs
There are no professional qualification credits attached to the ISO/IEC 20000 (2018) Practitioner training course.
ISO/IEC 20000 (2018) Practitioner Certification
Our 3-day ITIL® V3 Practitioner Training Course was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance.
Congratulations! If you earned the ISO/IEC 20000 (2018) Practitioner Certification, then at ISO/IEC 20000 Practitioner level - you will understand and be able to apply the content of ISO/IEC 20000 standard within your organisation.