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We have teamed up with one of our favourite IT Service Management Experts Noel Bruton to deliver this Getting The Best From Your IT Technicians Workshop and we are excited to share his wisdom with you all....
On-site training courses can take up to sixteen attendees simultaneously and cost £1995+VAT per day, inclusive of trainer's travel and accommodation.
The Getting The Best From Your IT Technicians Workshop will show you how to:
Imagine an IT Support Service where the technicians routinely produce excellence in an atmosphere of serene confidence. One where errors are few and the respect of customers and corporation is very high. Where there is time to add variety to the IT Support working day, such that reactive, project and maintenance work progress side by side and the backlog is low - a vision of success rather than mere endless toil.
The purpose of this Getting The Best From Your IT Technicians Workshop is to describe the techniques and approaches to set you on your way to getting the best from your people while increasing their enjoyment of the job.
This Getting The Best From Your IT Technicians Workshop is a compilation of specific lessons from Noel Bruton's extensive portfolio of popular and successful IT Support Management seminars with a singular focus - how you get the best from the IT Technical Staff who report to you such as members of the Service Desk, Desktop Support, Networking or Communications Technicians, Audio-Visual Engineers or Business Software Specialists.
This Getting The Best From Your IT Technicians Workshop is for IT Support Managers, Team Leaders, Quality and Service Level Managers; in fact anybody involved in those critical decisions that lead to management action and service improvement.
You will be provided with full workshop materials including:
There are no prerequisites required to attend this Getting The Best From Your IT Technicians Workshop.
There is no pre-reading required to attend this Getting The Best From Your IT Technicians Workshop.
There is no examination associated with this Getting The Best From Your IT Technicians Workshop.
There are no PDUs or Credits that you can earn from this Getting The Best From Your IT Technicians Workshop.
The 2-day How To Lead An IT 2nd (Or 3rd) Line Support Group Workshop is packed with the practical how-to methods for leading an IT Technical Group, orchestrating its resources, demands and delivering its services.
The Getting The Best From Your IT Technicians Workshop will help your team leave at the end of the day with a feeling of a job well done, rather than the exhausting prospect of the same eternal backlog and drudgery tomorrow.
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