ITIL® 4 Foundation Bridge Training Course

ITIL 4 Foundation Bridge Will Help You Convert From The ITIL V3 Certification To The New ITIL 4 Qualification


Do you want to learn more about the new ITIL® 4 training certification scheme? We recently recorded a free 1-hour online ITIL® 4 Foundation Overview Webinar.

The session was delivered by our CEO & Lead Trainer Steve Lawless - we hope you enjoy learning about the introduction to foundation level!

Our 2-day ITIL 4 Foundation Bridge training course is ideal if you already hold the ITIL V3 Foundation certification and looking to convert to the ITIL 4 Foundation qualification. It covers the full course material but at a faster pace, if you already know the Service Management Lifecycle and underpinning process structure. It will transition you from ITIL V3 or even ITIL V2 straight to the latest release ITIL 4.

The ITIL 4 Foundation Bridge course is not intended for those new to the ITIL framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full 3-day ITIL® 4 Foundation training course.

We are proud to announce that based entirely on customer reviews,Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Course Conductor Verified ITIL Leader Purple Griffon Summer 2019

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£795Excl. VAT

Course Outline

The ITIL 4 Foundation Bridge training course in London will cover the following ITIL management areas:

Please Note: If the topic is new to ITIL, Purple Griffon will cover the topic completely and where the topic has changed from the previous version of ITIL, then we will concentrate on the differences between the previous versions (ITIL V2011, ITIL V2 and ITIL V3) and the new version ITIL 4.

1. Understand the key concepts of service management

1.1 Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

1.2 Describe the key concepts of creating value with:

  • Cost
  • Value
  • Organisation
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty

1.3 Describe the key concepts of service relationships:

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

2. Understand how the ITIL guiding principles can help an organisation adopt and adapt service management

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

3. Understand the four dimensions of service management

3.1 Describe the four dimensions of service management:

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

4. Understand the purpose and components of the ITIL service value system

4.1 Describe the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the inputs, outputs and purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

6. Know the purpose and key terms of 15 ITIL practices

6.1 Recall the purpose of the following ITIL practices:

  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

6.2 Recall definitions of the following ITIL terms:

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error

7. Understand 7 ITIL practices

7.1 Explain the following ITIL practices in detail, including how they fit within the service value chain:

  • Continual improvement, including the continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management


The ITIL 4 Foundation Bridge course in London is aimed at those with previous knowledge of ITIL and wish to bring themselves up to speed with the very latest thinking.

About the Course

The ITIL 4 Foundation Bridge training in London will give you the very latest concepts and terminology used in Service Management worldwide.

Who Should Attend

The ITIL 4 Foundation Bridge training course in the UK is suitable for:

Professional who hold the ITIL V3 Foundation qualification and looking to move towards the ITIL 4 Foundation certification.

Materials Provided

Purple Griffon will provide you with full ITIL 4 Foundation Bridge materials including:

  • Pre-reading
  • A Full ITIL 4 Foundation Bridge Course Manual
  • The Official TSO ITIL 4 Handbook
  • Exercises
  • Mock Exam Questions

Organisational Benefits

The organisational benefits of this ITIL 4 Foundation Bridge course include:

  • A complete refresh of best practice guidance for IT Service Management
  • Continuity from previous versions of ITIL

Individual Benefits

The individual benefits of this ITIL 4 Foundation Bridge course include:

  • You will have the very latest ITIL framework knowledge.
  • You will be able to apply ITIL to any scenario
  • You will become more marketable as a Service Management professional


The ITIL 4 Bridge training course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It's not intended for those new to the ITIL framework, IT Service Management (ITSM) or Enterprise Service Management (ESM). If you are a newbie, then you should attend the full 3-day ITIL® 4 Foundation training course.


Purple Griffon will send you joining instructions and precourse information prior to the ITIL 4 courses at our London training venue.

Exam Overview

Sadly, there is no shortened ITIL 4 Foundation Bridge examination as there was from ITIL V2 to ITIL V3 conversion, you will have to take the full 1 hour ITIL 4 Foundation exam.

In order for us to consolidate the ITIL 4 Foundation Bridge training course into only 2 days, the exam is taken online after the training course and is administered by our Examination Institute (PeopleCert).

Please Note: If you would like this training course delivered on-site at your organisation, then paper based exams can be requested.

The information for the ITIL 4 Foundation examination is below:

  • 1 hour duration
  • 40 multiple choice questions
  • The pass mark for the ITIL 4 exam is 65%

The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS Limited.

The live examination is taken at a time and place of your choosing after the training course. Once you are ready to take the online exam, then please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam - you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

In addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Exam Type

Proctored Exam

Professional Development Units - PDUs

There are no official professional qualification credits attached to the ITIL 4 Foundation Bridge qualification.


ITIL 4 Foundation​ Certificate In IT Service Management (ITSM)

Next Steps

Did you know that recertification from ITIL V3 Foundation to ITIL V4 Foundation gives professionals:

  • Latest guidance on ITIL and IT Service Management
  • The ability to continue the learning and certification journey when the scheme changes
  • The knowledge needed to begin changing the way they and their teams work

Below is the new ITIL 4 certification scheme and information released by AXELOS Limited as of November, 2018.

ITIL 4 Qualification Scheme

The ITIL 4 qualification scheme shows the training path for the following training courses:


This ITIL 4 training course in the UK is an excellent starter if you want to develop a career in ITSM.

Read our blog article 'ITIL 4 - What’s Happening, What’s New And What We Know…' for the latest information.

ITIL® 4 Foundation Bridge Course Dates

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