ITIL® 4 Leader Digital & IT Strategy - DITS Training Course

ITIL 4 Leader Digital & IT Strategy (DITS) Covers The Alignment Of Digital Business Strategy With IT Strategy

Introduction

The 3-day ITIL 4 Leader Digital & IT Strategy (DITS) training course focuses on the alignment of digital business strategy with IT strategy.

The pace of evolution in the digital world has never been so fast and organisations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL 4 Leader Digital and IT Strategy training course covers how disruption from new technologies are impacting organisations in every industry and how business leaders are responding.

If you have passed ITIL® 4 Managing Professional Transition Module (MPT) or ITIL® 4 Strategist Direct, Plan & Improve (DPI), then you only need to achieve ITIL® 4 Leader Digital & IT Strategy (DITS) certification to get to ITIL® Strategic Leader accreditation.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.

We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Course Conductor Verified ITIL Leader Summer 2019 Purple Griffon

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Outline

The table below specifies the learning outcomes of the ITIL 4 Digital and IT Strategy qualification, and the assessment criteria is used to assess your achievement of these learning outcomes, subsequent to a course of study.

There are two forms of assessment in this qualification; the practical case study assignments, and the MCQ (multiple choice question) exam.

Learning OutcomeAssessment Criteria
1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities 1.1 Relate the ITIL guiding principles to all aspects of Digital and IT Strategy: (2.10.4) a) Focus on value b) Start where you are c) Progress iteratively with feedback d) Collaborate and promote visibility e) Think and work holistically f) Keep it simple and practical g) Optimize and automate
2. Understand how to leverage digital strategy to react to digital disruption 2.1. Understand the following concepts: a) Digital Technology (2.1, 2.1.1, 2.1.2, 2.1.3) b) Digital Business (2.3) c) Digital Organization (2.2) d) Digitization (2.4) e) Digital Transformation (2.5)
2. Understand how to leverage digital strategy to react to digital disruption 2.2 Understand the following concepts: a) Business strategy and business models (2.7.1, 2.8.1) b) Digital and IT Strategy (2.7.2, 2.7.3) c) Products (2.6) d) Services (2.6)
2. Understand how to leverage digital strategy to react to digital disruption 2.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS. (2.10 (excluding 2.10.4), strategy management practice 2.1 & 2.4 including all subsections)
3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value 3.1 Explain environmental analysis in terms of: a) External analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) b) Internal analysis: The four dimensions of service management (4.1, 4.1.2, 4.1.3, 4.1.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is (8.1.2, 8.1.2.2)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy (8.1 including subsections)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.3 Explain and compare three levels of digital disruption: a) Ecosystem (3.1, 3.1.1) b) Industry/market (3.1, 3.1.2, 3.1.3) c) Organizational (3.1, 3.1.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.4 Show how an organization’s position in a particular market or industry is influenced by the following factors: a) Achieving customer/market relevance (3.2, 3.2.1, 3.2.4) b) Achieving operational excellence (3.2, 3.2.2, 3.2.4) c) Internal and external focus (3.2, 3.2.3, 3.2.4) d) Balanced approach (3.2, 3.2.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.5 Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.1 Know how to apply the following approaches to achieve customer/market relevance: a) Customer journeys (5.2.1, 5.2.1.1) b) Omnichannel delivery and support (5.2.1, 5.2.1.2) c) Context-sensitive delivery and support (5.2.1, 5.2.1.3) d) Customer analytics (5.2.1, 5.2.1.4) e) Customer feedback and 360° approaches (5.2.1, 5.2.1.5, 5.2.1.6)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.2 Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.3 Understand the financial aspects of Digital and IT Strategy in terms of the following: a) Financial policies (5.1.3, 5.1.3.3, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) b) Portfolio optimization (5.1.3, 5.3.1, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) c) Funding projects, products and services (5.1.3, 5.1.3.1, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) d) Balancing the cost of innovation and operation (5.1.3, 5.1.3.2, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) e) Charging models (5.1.3, 5.1.3.4, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
5.4 Assess strategic approaches for digital organizations (5.2 including subsections)
6. Understand the risks and opportunities of Digital and IT Strategy 6.1 Explain the concept of risk management in the context of a digital organization (11.1, 11.2, 11.3 including subsections for all, risk management practice 2.1 & 2.4 including all subsections)
6. Understand the risks and opportunities of Digital and IT Strategy 6.2 In the context of Digital and IT Strategy, explain how to: a) Identify risk (11.5 including subsections) b) Assess risk (11.7, 11.8 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk (11.10, 11.11, 11.12 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.4 Explain the concept of innovation, including its key elements and techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.5 Know how to apply techniques to develop and maintain a culture of innovation (10.5, 10.8, 10.9 including subsections for all)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions (4.3 including subsections)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.2 Explain how to define and communicate a vision and a strategy (3.4, 5.1.1, 5.1.2 including subsections for all)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.3 Know how to use business cases to advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 including subsections for all)
8. Understand how to implement a Digital and IT Strategy 8.1 Know how to define operating models for digital organizations (2.9, 12.2, architecture management practice 2.1 & 2.4, and workforce and talent management practice 2.1 & 2.4, including subsections for all)
8. Understand how to implement a Digital and IT Strategy 8.2 Explain the major skills required of leaders in a digital organization (6.2 (excluding 6.2.1), 9 including subsections)
8. Understand how to implement a Digital and IT Strategy 8.3 Apply the following approaches to strategy coordination and implementation: a) Large-scale transformation (6.1, 6.2.1, 6.1.1) b) Incremental transformation (6.1, 6.2.1, 6.1.2) c) Mergers and acquisitions (6.1, 6.2.1, 6.1.3) d) Individual changes (6.1, 6.2.1, 6.1.4)
8. Understand how to implement a Digital and IT Strategy 8.4 Explain approaches to POMs (parallel operating models) (8.2 including subsections)
8. Understand how to implement a Digital and IT Strategy 8.5 Explain how to assess success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 including subsections for all, measurement and reporting practice 2.1 & 2.4 including all subsections)
8. Understand how to implement a Digital and IT Strategy 8.6 Explain the typical activities of a digital transformation programme (6.3.4 including subsections)

Case Study Assessment

The case study has been created for the practical assignments of the ITIL 4 Leader: Digital and IT Strategy course.

It describes three fictional companies; any resemblance to real companies is unintentional.

Participants of the course are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course.

Practical assignments are assessed by the trainer(s) of the course.

Case Study Overview

Materials allowed Any This is an ‘open book’ assessment. Any available materials are allowed to be used during the assignments, including the ITIL 4: Digital and IT Strategy publication and the ITIL Practices Guidance documentation.
Exam duration Variable Duration: • Three assignments of 60 minutes, one assignment of 90 minutes in the group work format, or • Four individual written assignments of 60 minutes each in individual format.
Number of marks Number of marks Number of assignments: 4 Number of assessment criteria: 5 Marks: Each assessment criterion is worth 8 marks. There are 40 marks available. There is no negative marking.
Pass mark 30 marks 75% or higher – a raw score of 30 marks or above.
Level of thinking Bloom’s level 4 For Bloom’s 4 questions, candidates need to analyse the information provided and make a judgement on whether a course of action is effective and appropriate.
Question types Assignment All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC 1.1 ‘Relate the ITIL guiding principles to all aspects of Digital and IT Strategy’.

Description

The ITIL 4 Leader Digital & IT Strategy (DITS) training course focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

The ITIL 4 DITS training course also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

About the Course

The ITIL 4 Leader Digital & IT Strategy course will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

Who Should Attend

The ITIL 4 Leader Digital & IT Strategy (DITS) qualification is suitable for:

  • IT Service Managers
  • Professionals looking to advance their career in Service Management
  • Professionals who want to learn about IT Strategy - this can include:
    • Project Managers
    • Business Analysts

    Materials Provided

    Purple Griffon will provide you with full ITIL 4 Leader Digital & IT Strategy (DITS) course materials including:

    • Pre-reading
    • A Full ITIL 4 Course Manual
    • Mock-Examination
    • Exercises

    Organisational Benefits

    The organisational benefits of this ITIL 4 Leader Digital & IT Strategy (DITS) training course in the UK include:

    • Improved performance
    • Increased efficiencies
    • Trained staff with an understanding of Service Management is a digital organisation

    Individual Benefits

    The personal benefits of this ITIL 4 Leader Digital & IT Strategy (DITS) training course in the UK include:

    • Improved performance
    • Increased efficiencies
    • Trained staff with an understanding of Service Management is a digital organisation

    Prerequisites

    • The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Leader Digital & IT Strategy training course.
    • The ITIL 4 DITS training course also requires a minimum of three years of IT managerial experience.

    Prereading

    AXELOS Limited will release more information about the ITIL 4 Leader Digital & IT Strategy (DITS) pre-course work during H2 2020.

    Exam Overview

    The multiple-choice question exam consists of 30 questions, each of which has four answer options. For each question, one option is correct and the other three are incorrect.

    Materials allowed NoneThis is a ‘closed book’ exam. The ITIL 4: Digital and IT Strategy publication and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
    Exam duration60 minutes Candidates taking the exam in a language that is not their native or working language are allowed 25% extra time, i.e. 75 minutes in total.
    Number of marks 30 marks There are 30 questions, each worth 1 mark. There is no negative marking.
    Pass mark21 marks Candidates need to get 21 questions correct (70%) to pass the exam.
    Level of thinking Bloom’s levels 2 & 3 “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DITS. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DITS, as well as information from the related practices
    Question types Standard classic, Negative, & ListThe questions are all ‘multiple choice’. For the ‘standard classic’ questions, candidates have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and candidates have to select two correct statements from the list.

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    There are no professional qualification credits attached to the ITIL 4 Leader Digital & IT Strategy (DITS) certificate.

    Qualifications

    ITIL 4 Leader Digital & IT Strategy (DITS) Certification

    Conclusion

    Congratulations! If you pass the ITIL 4 Leader Digital & IT Strategy (DITS) exam, then you will be awarded the ITIL 4 Leader Digital & IT Strategy certification.

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