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Our 3-day ITIL 4 Specialist Create, Deliver & Support (CDS) training course will explain the core service management activities and expand on the current scope of the ITIL framework to cover the creation of services.
The ITIL 4 CDS training course will focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
The ITIL 4 CDS course covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
The ITIL 4 Specialist Create, Deliver And Support (CDS) training course is aimed at IT Service Management (ITSM) Practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
If you would like a full understanding of the core materials, then attendance on our ITIL Managing Professional module training courses is mandatory.
Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.
We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.
We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.
By the end of the ITIL 4 Specialist Create, Deliver & Support (CDS) training course, you will be able to:
1. Understand how to plan and build a service value stream to create, deliver and support services
1.1 Understand the concepts and challenges relating to the following across the service value system:
1.2 Understand how to use a ‘shift left’ approach
1.3 Know how to plan and manage resources in the service value system:
1.4 Understand the use and value of information and technology across the service value system:
2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
2.1. Know how to use a value stream to design, develop and transition new services
2.2 Know how the following ITIL practices contribute to a value stream for a new service
2.3 Know how to use a value stream to provide user support
2.4 Know how the following ITIL practices contribute to a value stream for user support
3. Know how to create, deliver and support services
3.1 Know how to co-ordinate, prioritise and structure work and activities to create deliver and support services, including:
The ITIL 4 Specialist Create, Deliver And Support (CDS) qualification will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with with an understanding of service performance, service quality and improvement methods.
The ITIL 4 CDS course is an excellent introduction to how to manage the service value chain across the various ITIL lifecycle stages and understand how practices underpin service value streams.
The ITIL 4 Specialist Create, Deliver & Support (CDS) course in London is suitable for:
Purple Griffon will provide you with full ITIL 4 Specialist Create, Deliver & Support (CDS) materials including:
The organisational benefits of this ITIL 4 Specialist Create, Deliver & Support (CDS) course in the UK include:
The personal benefits of this ITIL 4 Specialist Create, Deliver & Support (CDS) course in the UK include:
The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Specialist Create, Deliver & Support (CDS) training course.
There is no pre-reading prior to attending the ITIL 4 Specialist CDS training course, however revision of your ITIL 4 Foundation level materials would be useful to re-enforce your existing level of knowledge of ITIL 4.
The ITIL 4 Specialist Create, Deliver & Support (CDS) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert
There are no professional qualification credits attached to the ITIL 4 Specialist Create, Deliver And Support (CDS) Certificate.
Below is the new ITIL 4 certification scheme and information released by AXELOS Limited as of November, 2018.
The ITIL 4 qualification scheme shows the training path for the following training courses:
Congratulations! If you pass the ITIL 4 Specialist Create, Deliver & Support (CDS) exam, then you will be awarded the ITIL 4 Specialist Create, Deliver & Support (CDS) certification. Your next steps should be the other ITIL 4 Managing Professional training courses.
