ITIL® 4 Specialist Create, Deliver & Support - CDS Training Course

The ITIL 4 Specialist Create, Deliver & Support (CDS) Expands On The Current Scope Of The ITIL Framework

Introduction

Our 3-day ITIL 4 Specialist Create, Deliver & Support (CDS) training course will explain the core service management activities and expand on the current scope of the ITIL framework to cover the creation of services.

The ITIL 4 CDS training course will focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

The ITIL 4 CDS course covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

The ITIL 4 Specialist Create, Deliver And Support (CDS) training course is aimed at IT Service Management (ITSM) Practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

If you would like a full understanding of the core materials, then attendance on our ITIL Managing Professional module training courses is mandatory.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.

We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Prices from £1195

Exam Included

3 Days

£1295Excl. VAT

Course Outline

By the end of the ITIL 4 Specialist Create, Deliver & Support (CDS) training course, you will be able to:

1. Understand how to plan and build a service value stream to create, deliver and support services

1.1 Understand the concepts and challenges relating to the following across the service value system:

Organisational structure
Integrated/collaborative teams
Team capabilities, roles, competencies
Team culture and differences
Working to a customer-orientated mindset
Employee satisfaction management
The value of positive communications

1.2 Understand how to use a ‘shift left’ approach

1.3 Know how to plan and manage resources in the service value system:

Team collaboration and integration
Workforce planning
Results based measuring and reporting
The culture of continual improvement

1.4 Understand the use and value of information and technology across the service value system:

Integrated service management toolsets
Integration and data sharing
Reporting and advanced analytics
Collaboration and workflow
Robotic process automation (RPA)
Artificial intelligence and machine learning
Continuous integration and delivery/deployment (CI/CD)
Information models

2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

2.1. Know how to use a value stream to design, develop and transition new services

2.2 Know how the following ITIL practices contribute to a value stream for a new service

Service design
Software development and Management
Deployment management
Release management
Service Validation and testing
Change Enablement

2.3 Know how to use a value stream to provide user support

2.4 Know how the following ITIL practices contribute to a value stream for user support

Service desk
Incident management
Problem management
Knowledge management
Service level management
Monitoring and event management

3. Know how to create, deliver and support services

3.1 Know how to co-ordinate, prioritise and structure work and activities to create deliver and support services, including:

Managing queues and backlogs
Prioritising work
3.2 Understand the use and value of the following across the service value system:
Buy vs build considerations
Sourcing options
Service integration and management (SIAM)

Description

The ITIL 4 Specialist Create, Deliver And Support (CDS) qualification will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with with an understanding of service performance, service quality and improvement methods.

About the Course

The ITIL 4 CDS course is an excellent introduction to how to manage the service value chain across the various ITIL lifecycle stages and understand how practices underpin service value streams.

Who Should Attend

The ITIL 4 Specialist Create, Deliver & Support (CDS) course in London is suitable for:

Professionals continuing their journey In IT Service Management (ITSM).
ITSM Managers or aspiring ITSM Managers
ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

Materials Provided

Purple Griffon will provide you with full ITIL 4 Specialist Create, Deliver & Support (CDS) materials including:

Pre-reading
A Full Course Manual
The Official TSO ITIL 4 Handbook
CDS Glossary
Mock-Examination
Exercises

Organisational Benefits

The organisational benefits of this ITIL 4 Specialist Create, Deliver & Support (CDS) course in the UK include:

Staff having the most up to date knowledge of ITIL Best Practice and how to apply it within your organisation
Improved efficiencies
More motivated staff
Increased customer satisfaction and retention

Individual Benefits

The personal benefits of this ITIL 4 Specialist Create, Deliver & Support (CDS) course in the UK include:

Understanding how to plan and build a service value stream to create, deliver and support services
Knowing how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Knowing how to create, deliver and support services

Prerequisites

The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Specialist Create, Deliver & Support (CDS) training course.

Prereading

There is no pre-reading prior to attending the ITIL 4 Specialist CDS training course, however revision of your ITIL 4 Foundation level materials would be useful to re-enforce your existing level of knowledge of ITIL 4.

Exam Overview

The ITIL 4 Specialist Create, Deliver & Support (CDS) examination will comprise of:

Duration: 90 minutes, closed book
Number of questions: 40
Marks: Each question is worth 1 mark. There are 40 marks available.
There is no negative marking.
Pass mark: is 70% or higher – 28/40 marks or above

The ITIL 4 Specialist Create, Deliver & Support (CDS) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no professional qualification credits attached to the ITIL 4 Specialist Create, Deliver And Support (CDS) Certificate.

Qualifications

ITIL 4 Specialist Create, Deliver & Support (CDS) Certification

Next Steps

Below is the new ITIL 4 certification scheme and information released by AXELOS Limited as of November, 2018.

AXELOS ITIL 4 Training Qualification Scheme - Purple Griffon Training

The ITIL 4 qualification scheme shows the training path for the following training courses:

Conclusion

Congratulations! If you pass the ITIL 4 Specialist Create, Deliver & Support (CDS) exam, then you will be awarded the ITIL 4 Specialist Create, Deliver & Support (CDS) certification. Your next steps should be the other ITIL 4 Managing Professional training courses.