ITIL® 4 Strategist Direct, Plan & Improve - DPI Training Course

ITIL 4 Strategist Direct, Plan & Improve (DPI) Provides You With The Practical Skills To Create A Learning & Improving IT Organisation

Introduction

Our 3-day ITIL 4 Strategist Direct, Plan & Improve (DPI) training course will provide you with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

The ITIL 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The ITIL 4 Strategist Direct, Plan & Improve (DPI) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.

If you would like a full understanding of the core materials, then attendance on our ITIL Managing Professional module training courses is mandatory.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Included

3 Days

£1295Excl. VAT

Course Outline

The syllabus of the ITIL 4 Strategist Direct, Plan & Improve (DPI) certificate training course comprises of:

1. Understand the key concepts of direct, plan & improve

1.1 Understand the following key terms:

Direction
Planning
Improvement
Operating model
Methods
Risks
Scope of control

1.2 Understand the differences between the following key concepts:

Vision and mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines

1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

2.1 Identify the scope of control and within this:

Know how to cascade objectives and requirements
Know how to define effective policies, controls and guidelines
Know how to place decision-making authority at the correct level

3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

3.1 Understand the role of risk and risk management in DPI

3.2 Understand how governance impacts DPI

3.3 Know how to ensure that controls are sufficient, but not excessive

4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

4.2 Know how to identify assessment objectives, outputs, requirements and criteria

4.3 Know how to select an appropriate assessment method for a particular situation

4.4 Know how to define and prioritise desired outcomes of an improvement

4.5 Know how to build, justify and advocate for a business case

4.6 Know how to conduct:

Improvement reviews
Analysis of lessons learned

4.7 Know how to embed continual improvement at all levels of the SVS

5. Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement

5.1 Understand the nature, scope and potential benefits of organisational change management

5.2 Know how to use the key principles and methods of Communication & OCM:

Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels

5.3 Know how to establish effective interfaces across the value chain

6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

6.1 Know how to define indicators and metrics to support objectives

7. Understand and know how to direct, plan and improve value streams and practices

7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

Addressing the 4 dimensions
Applying the guiding principles
Value stream mapping
Optimisation of workflow
Elimination of waste
Ensuring & utilising feedback

Description

The purpose of the ITIL 4 Strategist Direct, Plan & Improve (DPI) training course in London is to provide ITIL Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Strategist Direct, Plan And Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional, which will assess your practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which will assess your ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

About the Course

The learning outcomes from the ITIL Strategist Direct, Plan & Improve (DPI) training course are below:

Understand the key concepts of direct, plan & improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

Who Should Attend

The ITIL 4 Strategist Direct, Plan & Improve (DPI) course in London is suitable for:

IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Professionals looking to advance their career in Service Management
Professionals who want to learn how to direct, plan and improve IT services - this can include:

Service Management Professionals
Project Managers
Business Analysts

Materials Provided

Purple Griffon will provide you with full ITIL 4 Strategist Direct, Plan & Improve (DPI) course materials including:

Pre-reading
A Full ITIL 4 DPI Course Manual
Mock-Examination
Exercises

Organisational Benefits

The organisational benefits of this ITIL 4 Strategist Direct, Plan & Improve (DPI) course in the UK include:

Improved performance
Increased efficiencies
Trained staff with an understanding of Service Management is a digital organisation

Individual Benefits

The personal benefits of this ITIL 4 Strategist Direct, Plan & Improve (DPI) course in the UK include:

Holding an up to date industry recognised qualification
Gaining up to date knowledge of how to direct, plan and improve IT services

Prerequisites

The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Strategist Direct, Plan And Improve (DPI) training course.

Prereading

There is no pre-reading prior to attending the ITIL Strategist Direct, Plan And Improve DPI course, however revision of your ITIL 4 Foundation level materials would be useful to re-enforce your existing level of knowledge of ITIL 4.

Exam Overview

The ITIL 4 Strategist Direct, Plan & Improve (DPI) examination has been designed to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organisation.

The ITIL 4 Strategist Direct, Plan And Improve (DPI) examination will comprise of:

Duration: 90 minutes, closed book
Number of questions: 40
Marks: Each question is worth 1 mark. There are 40 marks available.
There is no negative marking.
Pass mark: is 70% or higher – 28/40 marks or above

The ITIL 4 Strategist Direct, Plan And Improve (DPI) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no professional qualification credits attached to the ITIL 4 Strategist Direct, Plan & Improve (DPI) certificate.

Qualifications

ITIL 4 Strategist Direct, Plan & Improve (DPI) Certification

Next Steps

Below is the new ITIL 4 certification scheme and information released by AXELOS Limited as of November, 2018.

ITIL V3 VS ITIL 4 Qualification Scheme AXELOS ITIL V3 VS ITIL4 Training

The ITIL 4 qualification scheme shows the training path for the following training courses:

Conclusion

Congratulations! If you pass the ITIL 4 Strategist Direct, Plan & Improve (DPI) exam, then you will be awarded the ITIL 4 Strategist DPI certification. Your next steps should be the other ITIL 4 Managing Professional training courses.