ITIL® Change Management Masterclass Training Course

Explains The Knowledge And Techniques Used To Become A Truly Formidable Change Manager

Introduction

Our intensive 1-day ITIL® Change Management Masterclass we will be getting back to the basics of Change Management and equipping you with the skills, knowledge and techniques to make you a truly formidable Change Manager.

Our ITIL® Change Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.

Are you really managing IT change within your organisation or are you simply doing the admin?

To help you get to grips with establishing an effective Change Management process and running an efficient Change Management function, we have put together an article for you ‘Getting Started With Change Management’.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Not Included

1 Day

£245Excl. VAT

Course Outline

We will take a pragmatic and in-depth look at:

How to get started with Change Management
Understanding the customer and user attitude towards change
The importance of an effective Change Management process
The importance of the Service Desk in Change Management
The Change Management process down to activity level
Types of change
Change Models
Process interfaces and interdependencies
Techniques and methods we can use effectively
The Change schedule
Emergency change
Roles and responsibilities and the CAB
The technology that underpins and supports the process
The importance of Metrics, KPIs and Reporting
The importance of Change Evaluation
How to communicate change
An implementation roadmap
Ongoing continual service improvement
Current and future challenges

Description

Change Management is one of the key processes within any organisation. If you do not manage change effectively you have chaos, and chaos leads to incidents and problems. Poorly managed and failed change can also result in re-work, overtime, disgruntled staff, financial penalties, dissatisfied and lost customers.

About the Course

By the end of this one day Masterclass on Change Management you will have mastered the Change Management process and be capable of implementing and improving a Change Management function within your organisation, and more importantly getting the buy-in and commitment from those who need to follow the process

Who Should Attend

This Masterclass is aimed at those currently working or about to work within a Change Management process area - whether at a technical, operational, supervisory or managerial level. This Masterclass may also be of interest to Project Managers, Business Managers and Business Process Owners.

Materials Provided

Course manual and hand-outs provided

Organisational Benefits

Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Change Management process area.

Individual Benefits

Learn all about the way Change Management should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.

Prerequisites

None.

Prereading

None.

Exam Overview

Not applicable

Exam Type

No Exam

Professional Development Units - PDUs

Not applicable

Qualifications

Not applicable

Next Steps

Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role, such as the BCS Specialist Certificate in Change Management