ITIL® Planning, Protection & Optimisation Training Course

Organisational Benefits

Service Design is the phase of the ITIL lifecycle responsible for the ensuring services are correctly designed to meet customer requirements to such an extent that they require minimal improvement during their lifecycle. To achieve this vision, Planning, protection and optimisation ensures the 5 elements of Service Design are correctly addressed during design activities, and takes a holistic view, to wit;

• The design of new and changed services
• The design of service management systems and tools
• The design of technology architecture
• The design of processes
• The design of measurement systems, methods and metrics

Service Design provides guidance for the design of appropriate and innovative IT services to meet current and future agreed business requirements. Taking this holistic approach provides many benefits including;

• Reduced total cost of ownership
• Improved quality of service
• Improved consistency of service
• Ease the implementation of new or changed services
• Improve service alignment with organisational requirements
• Improve service performance
• Improve IT Governance
• Improve effectiveness of Service Management and IT processes
• Improve information and decision making
• Improve alignment with organisational values and strategies

The processes involved in the Planning, protection and optimisation course are as follows;

• Capacity Management – Ensures that the capacity of IT services and Infrastructure meets the agreed capacity and performance-related requirements in a cost-effective and timely manner, meeting both for current and future requirements.
• Demand Management – A critical aspect of service management – poorly managed demand is a source of risk to the organisation, while excess capacity is not cost-effective. Demand management is about influencing organisational demand for the services we provide, to make the most of existing resources – but to achieve this, we must understand when the demand is likely to occur, and what resources will be required to meet that demand.
• Availability Management – One of the most critical parts of the warranty of a service. If the service does not deliver the levels of availability required, then the organisation will not experience the value that has been promised
• IT Service Continuity Management – Support the overall Business continuity Management process by ensuring that, by managing the risks that could seriously affect IT services the IT service provider can always provide minimum agreed business continuity-related service levels.
• Information Security Management – Is a management process within the corporate governance framework, which provides the strategic direction for security activities and ensures objectives are achieved. It also ensures risks are appropriately managed.