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Problem Management is not rocket science. It is relatively simple and can have a huge impact on an organisation but if it is not done correctly the results will likely be insignificant. This 1-day investment in your time and energy by attending our ITIL® Problem Management Masterclass will bring awards now and in the future.
Problem Management is a process more often talked about than followed…
By reading our article ‘Getting Started With Problem Management' you will learn:
Our ITIL® Problem Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
During the day, the course will review:
Establishing an effective Problem Management process will mean that you can push forward more effectively with proactive processes such as Availability Management.
In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging
If you want to get a better understanding of the Problem Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manual and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Problem Management area.
Learn all about the way Problem Management should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Problem Management area.
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