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Most organisations are unlikely to have a Configuration Management Database (CMDB) in place let alone a Configuration Management System (CMS). Many organisations struggle with the sheer complexity and never get started, others start and then fail to maintain accuracy so people lose confidence. In this highly intensive and interactive one day Masterclass we will discuss everything to do with Service Asset and Configuration Management from design and development through to implementation and improvement.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
During this course, we will take a closer look at:
You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.
If you attend no other training course this year you must attend this one. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.
This one-day masterclass will take a pragmatic and in-depth look at Service Asset and Configuration Management
If you want to get a better understanding of the Service Asset and Configuration Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manual and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Service Asset and Configuration Management area.
Learn all about the way this area should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Service Asset & Configuration Management area.