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Service Catalogue Management has become flavour of the month; it has great benefits, but only if done correctly. If you are struggling to get your head around the concept, or have started but stalled or are creating multiple service catalogues then you need to attend this Masterclass.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
During the day we will take a close look at:
In this highly intensive one day Masterclass we will look at the purpose of the Service Catalogue, who the stakeholders are and their requirements.
In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging
If you want to get a better understanding of the Service Catalogue Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manual and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Service Catalogue Management environment.
Learn all about the way Service catalogue Management should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps.
Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Service Catalogue Management area.
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