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ITIL Service Management Masterclasses In London, UK

ITIL® Service Management Masterclasses Training Courses

Are you struggling with a particular process area?

Do you need maximum results from minimum spend?

Can you only spare one day out of the office?

As consultants/trainers, we deliver numerous training courses across the country both public scheduled and private on-site.

Usually, we follow a rigid syllabus and we have a limited scope as trainers to cover topics in-depth within the framework of a specific course.

To allow us to teach off-syllabus and engage in an in-depth debate around a single process, we have devised a series of one-day Masterclasses.

We have chosen several hot topics that we know organisations are struggling with; these include:

• ITIL® Availability Management Masterclass
• ITIL® Change Management Masterclass
• ITIL® Continual Service Improvement Masterclass
• ITIL® Design Coordination Masterclass
• ITIL® Problem Management Masterclass
• ITIL® Service Asset & Configuration Management Masterclass
• ITIL® Service Catalogue Management Masterclass
• ITIL® Service Desk Masterclass
• ITIL® Transition Planning & Support Masterclass

Each Masterclass will take a pragmatic, in-depth look at a single process down to the activity level and we will:

• Look at the process interfaces
• Help you establish roles and responsibilities
• Look at the technology that underpins and supports the process
• Provide advice and guidance on establishing a roadmap for implementation
• Provide advice and guidance on how to communicate the benefits and turn doubters into advocates
• Identify future improvements and provide advice on how to overcome the challenges you will no doubt face in the future

There will be no more than 12 delegates allowed to book on to each Masterclass, allowing us to focus on quality training with the ability to have one to one discussions when appropriate.

If London is not convenient for you, Masterclasses can also be run on-site for individual organisations.

If you would like to arrange a Masterclass for a process not listed above then, please advise us and we will endeavour to arrange one.

ITIL® Service Management Masterclasses Course Dates