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The ITIL® Service Transition course focuses on managing transitions of services and processes to ensure that the maximum benefits are delivered to the target organisations. This three-day course will help you to understand the issues around controlling the building, testing and implementation of changes to services – and why it is important to do so. You’ll also find out how Service Transition processes can apply throughout the Service Management Lifecycle, for example how Knowledge Management can underpin decisions in both Strategy and Operations. The course also covers the importance of understanding how transitions can affect people and how to manage them though changes to a successful conclusion.
The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course. Included in this preparation will be the opportunity to answer two practice exam papers, which will raise your confidence levels.
This course is made up of the modules listed below.Each module aims to help you understand each section and give you a full understanding of each subject.
The ITIL® Service Transition intermediate certificate is one of the five lifecycle phases that build on the knowledge gained from the ITIL® Foundation certificate.This lifecycle phase is for those who wish to seek, or currently hold, a management or team leader role in your company. The primary focus for this ITIL® Service Transition certification is to plan and manage the capacity and resources required to package, build, test and deploy a release into production, with minimal impact on the business.
All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Service Transition.
You will learn about the following topics:
Those who:
This course would also be of use if you are working in one of the following IT professions or areas:
Through understanding Service Transition, the IT teams can more successfully handle higher volumes of change. From the customer’s point of view, that results in a greater percentage of IT changes delivering the desired improvements without unnecessary disruption. From the IT team’s viewpoint, it means an increased level of trust from the customers and users.
You will gain an understanding on how to control changes to the IT services with the appropriate level of flexibility. This will lead to great confidence in your own abilities and hence better job satisfaction. You may gain other benefits such as increased promotion within your own organisation along with a potential to increase your salary!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 3rd day.
Our classroom based ITIL® Service Transition training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 3 Credits towards the ITIL® Expert qualification.
This ITIL® Service Transition course will provide you with the details and key steps that are needed if you are involved in building, testing and implementing changes, along with supporting processes such as Configuration and Knowledge Management. By achieving a pass mark in this exam, you will be awarded a world recognised ITIL® qualification. If you are aiming towards the ITIL® Expert certification you will also add 3 points to your ITIL® Credit Score, with a total of 22 points being required in order to be become an ITIL® Expert.
