Take Our Free Online 20 Question UX Design Mini Quiz To Asses Your User Experience (UX) Knowledge. Learn more

Moving From IT Technician To Manager Workshop Training Course

Learn What Your New Priorities Are And What Your Organisation Expects From You


We have teamed up with one of our favourite IT Service Management Experts Noel Bruton to deliver this Moving From IT Technician To Manager Workshop and we are really excited to share his knowledge with you all...

On-site training courses can take up to sixteen attendees simultaneously and cost £1995+VAT per day, inclusive of trainer's travel and accommodation.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£395Excl. VAT

Course Outline

The Moving From IT Technician To Manager Workshop will show you how to:

  • Why There Is Little Time In The Manager's Day For Carrying On As A Technician
  • What Your Staff Need From You And How To Motivate And Advance Them
  • What Your Company Expects From You And How To Deliver It
  • What Your New Priorities Should Be And How To Handle Them
  • What New Skills You Should Acquire In The Longer Term And Where To Get Them
  • How Your Technical Expertise Shifts To A New Level When Acting As A Manager
  • The Tasks And Functions That Fill A Manager's Day
  • Shifting Perspective - From Tasks To Operations, From Details To Strategy
  • Why And How To Escape The Grip Of Reactivity
  • Understanding Hierarchy When You're No Longer At The Bottom Of It


We all need management, we all need leadership and we all need direction. This means that decisions need to be made and policies must be enacted and the person to do that is the Manager. But here in IT, those decisions often involve a technical understanding so it is appropriate to promote to management from within technical ranks and it is there that IT Management all too often becomes unstuck - because of the attitudes, skills, principles and priorities of a Manager are very different from those of a technician and those huge differences are frequently difficult to grasp.

So our industry often finds itself promoting technicians who despite moving up through the ranks into new responsibilities may continue behave as technicians. Technicians who have been promoted to Manager without making the the necessary philosophical and behavioural adjustment might be tempted to conclude that management is just about 'being the boss'. The results can be detrimental and a Manager who has not yet grasped how to fill their day with managerial tasks rather than technical functions may bring particular risks such as:

The technical department ceases to move forward because its Manager is still reacting to demands as a technician, rather than becoming a strategist and planner.

The team may harbour resentment because they see their new superior pay more but in effect still doing the same job he did as a technician so his appointment brings no new benefit to them or perhaps others feel themselves equally qualified for the management job and its higher salary so fail to respect the appointment.

The department remains distant from the rest of IT Management because its head does not comprehend managerial issues and priorities.

The promoted technician does not know how to fill their day with managerial functions so in order to be seen to do something with their time, they merely issue orders and allocate the most complex technical tasks to themselves.

About the Course

This Moving From IT Technician To Manager Workshop is designed to break through the mental barrier of 'technicianship' and open up the world of management with its different agenda, perspectives, emphases and priorities. It won't make you a management guru overnight but it will show you the management world and its implications for how you conduct your working day. Your daily-to-do-list will look very different after this and you'll be able to approach it with confidence. The key deliverable is the specific tasks that will occupy your working day as a manager.

Who Should Attend

This Moving From IT Technician To Manager Workshop is for:

  • Any Past Technician In IT, Now In Charge Of Staff
  • Heads Of Service Desk, Help Desk Second And Third Line Sections
  • Technical Managers Who Need To Change Emphasis
  • Newly Or Soon-To-Be-Promoted Technicians
  • Supervisors Or Team Leaders
  • Anybody In IT Who Needs To Refresh Their Management Skills

Materials Provided

You will be provided with full workshop materials including:

  • Workshop Slide-Set
  • Attendance Certificate Upon Request

Organisational Benefits

  • Improved Performance Of Your Key Staff
  • Better Trained Staff
  • Increased Staff Motivation
  • Improved Team Work

Individual Benefits

  • Improved Understanding Of Your Role
  • Less Stress Within Your Role
  • Better Team Work
  • Improved Career Prospects


There are no prerequisites required to attend this Moving From IT Technician To Manager Workshop.


There is no pre-reading required to attend this Moving From IT Technician To Manager Workshop.

Exam Overview

There is no examination associated with this Moving From IT Technician To Manager Workshop.

Exam Type

No Exam

Professional Development Units - PDUs

There are no PDUs or Credits that you can earn from this Moving From IT Technician To Manager Workshop.


There are no qualifications.

Next Steps

Our 1-day Getting The Best From Your IT Technicians Workshop is a compilation of specific lessons from Noel Bruton's extensive portfolio of popular and successful IT Support Management seminars with a singular focus - how you get the best from the IT Technical Staff who report to you such as members of the Service Desk, Desktop Support, Networking or Communications Technicians, Audio-Visual Engineers or Business Software Specialists.


The Moving From IT Technician To Manager Workshop exposes the vital mindset shift that is needed to stop thinking like a reactive technician and begin to plan, strategise, orchestrate resources and demands as a Manager.

Moving From IT Technician To Manager Workshop Course Dates

Course Filter

DD/MM/YYY - e.g. 31/12/2015
Showing 0 to 0 of 0 Total Course Dates.


There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Scroll Table to View Content