VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
The 'Plus' course is aimed at those with an existing IT Service Management qualification (e.g. ITIL Foundation) who wish to gain a VeriSM Foundation qualification and are prepared to self study the VeriSM Essentials course content which this 'Plus' course omits.
The VeriSM Plus course syllabus consists of a number of learning objectives taken from the full 3 day VeriSM Foundation course syllabus:
1. The Service Organization
1.3 Digital transformation
The candidate can:
1.3.1 Define the impact of new technology on organisations
1.3.2 Describe the impact of digital transformation on service management
3. People and Organisational Structure
3.1 Organisation structure
The candidate can:
3.1.1 Define the differences between a leader and a manager
3.1.2 Explain the competencies of the service management professional
3.1.3 List the elements of a well-functioning team
4. The VeriSM™ Model
4.1 The VeriSM™ model
The candidate can:
4.1.1 Define the elements of the VeriSM™ model
4.1.2 Explain how VeriSM™ re-defines service management
4.1.3 Explain how VeriSM™ uses the management mesh to create and stabilize services
4.1.4 Explain the elements within each of the four stages of the VeriSM™ model
4.2 Adapting the VeriSM™ model
The candidate can:
4.2.1 Define the process of selecting and integrating management practices.
4.2.2 Explain the characteristics of successful operating models
5. Progressive Practices
5.1 Progressive practices
The candidate can:
5.1.1 Indicate the success factors for adopting progressive management practices
5.1.2 Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice
6. Innovative Technologies
6.1 Impact of Technology
The candidate can:
6.1.1 Summarize the implications of technology on service management
6.1.2 Explain the benefits of cloud, virtualisation, and automation
6.1.3 Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
6.1.4 Describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization
7. Getting Started with VeriSM™
7.1 Getting started
The candidate can:
7.1.1 Identify how to get started [ Tested in F, Pl ]
7.1.2 Describe how to move from reactive to proactive operations
An accredited training course will require a minimum of 7 hours of study run over 1 day including live exam.
The course is delivered in a traditional classroom setting allowing full discussion of the new approach and principles.
Specific Learning Objectives of VeriSM™ Foundation range certificates
VeriSM™ describes a new service management approach from the organisational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organisations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ allows a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organisational culture, and even the nature of the individual project or service you are working on.
Rather than focusing on one prescriptive way of working, it helps organisations to respond to their consumers and deliver value with integrated service management practices. VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and flexibly adopt different management practices to meet different service management situations.
All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation,
Essentials and Plus are useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. The certifications are essential for anyone who works with products and services and will be of particular interest to:
Full course materials are provided including
Organisational benefits include:
Personal benefits include:
The prerequisites to attend the VeriSM Plus course and exam are that you have either:
or
None required
The exam is accredited by BCS and comprises:
Pass mark: 65% (13 out of 20)
If the examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time
VeriSM Foundation Certificate
This is an excellent course designed to give you a complete understanding of the VeriSM approach and how it pulls together your current Best Practice methodologies and frameworks.
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