BCS Specialist Certificate In Change Management Training Course

Understand The Activities Undertaken In The Key Areas Of Change Management

Introduction

Our 3-day BCS Specialist Certificate In Change Management training course focuses on understanding how to efficiently control and manage changes. This three-day course will give you the opportunity to create a (or improve your existing) Change Process. You’ll discuss challenges for Change Management and how to overcome them. You’ll consider how tools such as the Configuration Management System can help you.

Are you really managing IT change within your organisation or are you simply doing the admin?

To help you get to grips with establishing an effective Change Management process and running an efficient Change Management function, we have put together an article for you ‘Getting Started With Change Management’.

View Article

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1950Excl. VAT

Course Outline

This course is split in to modules. The following modules aim to give you a thorough understanding of each course topic:

  • Introduction: Overview of course structure, objectives, exam format and agenda. History of ITSM, introduction to ITSM in general, including standards, good practice and frameworks such as ISO/IEC 20000, ITIL® and COBIT® and the differences in approach.
  • The goals and objectives of the change management process and an outline of the related functions, roles and processes.
  • Change management process, based on industry best practices:
  • Change management concepts and principles
  • The how - ITIL® and its application to change management
  • A generic change management process
  • The what – the requirements of the ISO/IEC 20000 standard
  • Tools, methods and techniques:
  • Awareness, knowledge and use of change management support tools and techniques
  • Typical change management toolsets
  • Generic requirements for change management toolsets
  • Integration with other areas, processes and functions
  • The benefits of automation
  • Change management – Roles and responsibilities – SFIA and ITIL®:
  • Skills Framework for the Information Age (SFIA) and its use with defining change management roles
  • ITIL® and its use in defining change management roles
  • Control, measurement and reporting activities:
  • COBIT® and its application to change management
  • The preparation of change management reports for dissemination
  • Analysis of changes, failed changes, delayed changes, statistics and trends:
  • The analysis of changes, statistics and reports, identifying trends
  • Interfaces and dependencies
  • The appreciation and understanding of the interfaces and dependencies change management has with other areas, functions and processes
  • Planning, improvement and implementation:
  • The planning, implementation and continual improvement (Plan/ Do/ Check/ Act ) of change management

Description

Our BCS Specialist Certificate in Change Management Certificate will provide you with a good understanding of the principles of, and practical experience of, developing, maintaining, operating and improving a change management process. BCS specialist certifications in IT Service Management draw on the broad range of good practice in service management and are not limited to ITIL®. They embrace COBIT®, ISO/IEC 20000, SFIA / SFIAplus and ITIL® - enabling job specific skill development.

About the Course

All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Change Management. The course will involve presentations from the tutor plus interaction with the tutor and other course attendees about practical “real life” issues.

Who Should Attend

Our BCS Specialist Certificate In Change Management training course is most applicable to those who:

  • Are an individual who requires a working knowledge of industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.
  • Are an IT professional who is working within an organisation that has adopted and adapted some of these practices and are required to deliver or improve Change Management within an on-going Service Improvement Programme (SIP).
  • Are aiming to work or are preparing to work in a Change Management process whether at a technical, operational, supervisory or managerial level.

    This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

    Materials Provided

    • A full copy of all course slides, with room to make your own notes
    • A full copy of the ITIL® Glossary and Acronym List
    • Course hand outs to aid further understanding, where applicable
    • Sample questions

    Organisational Benefits

    Through understanding Change Management, the IT teams can ensure that customer and user satisfaction is maintained and improved through controlling changes with an appropriate level of flexibility and speed. From the IT team’s viewpoint, a good Change Management process means they have the control to ensure they spend most of their time on productive work, rather than continuous fire-fighting.

    Individual Benefits

    Attending this course will give you better understanding of how to successfully manage changes with a consequent increase in your effectiveness. This will make you a more valued member of the IT team. Other benefits such as a promotion or salary increase may also come your way!

    Prerequisites

    You are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience.

    Please Note: As of May 2015 BCS requires evidence of your ITIL® Foundation Certificate.

    In order to sit the exam you must provide a paper photocopy of your ITIL® Foundation Certificate - Please ensure that you bring this with you on the first day of the course. If you fail to do so you will NOT be able to sit the exam.

    Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.

    Prereading

    A copy of the syllabus for this certification will be provided.

    Exam Overview

    Please Note: As of May 2015 BCS requires evidence of your ITIL® Foundation Certificate.

    In order to sit the exam you must provide a paper photocopy of your ITIL® Foundation Certificate - Please ensure that you bring this with you on the first day of the course. If you fail to do so you will NOT be able to sit the exam.

    Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.

    BCS Specialist Certificate In Change Management Examination:

    1 1/2 hour scenario based, 25 question multiple-choice examination. The pass mark is 16/25 (65%).

    The examination is taken on the afternoon of the final day.

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    At present there are no Continuing Professional Development – CPD points or Professional Development Units – PDUs attached to this course.

    Qualifications

    BCS Specialist Certificate In Change Management

    Next Steps

    Contact one of our helpful account managers who will be able to assist you in deciding next steps – whether this is sitting another Lifecycle course or something else, such as a Capability or Specialist course perhaps.

    Conclusion

    This BCS Specialist Certificate in Change Management course will provide you with the details and key steps that are needed if you wish to effectively and efficiently manage changes.

    By achieving a pass mark in this exam, you will be awarded a world recognised BCS qualification.

    Candidates who have already taken and passed this examination before the end of March 2015, will be able to use the relevant 1.5 credits from the complementary qualifications as part of their pathway to the ITIL® Expert certification, with a total of 22 points being required in order to be become an ITIL® Expert.

    BCS Specialist Certificate In Change Management Course Dates

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