The BCS Specialist Certificate in Supplier Management course focuses on understanding how to successfully manage suppliers. This three-day course will give you an opportunity to discuss the implications of using suppliers and how to maximize the benefits of using them. You'll also consider the contents of Underpinning Contracts and how to ensure they support your Service Level Agreements.
You'll also gain an understanding of the importance and use of associated processes such as Service Level Management. Finally you'll also learn the benefits of using related frameworks such as SFIA and COBIT. The course ends with a one and a half hour, scenario based, twenty-five question multiple-choice examination. The pass mark is 16/25 (65%). You will be appropriately prepared for this by our tutors throughout the course. Included in this preparation will be the opportunity to answer at least one practice exam paper, which will raise your confidence levels.
This course is split in to modules. The following modules aim to give you a thorough understanding of each course topic:
Supplier management process, based on industry best practices:
Tools, methods and techniques:
Analysis of supplier performance statistics and trends:
The BCS Specialist Certificate in Supplier Management will provide you with a good understanding of the principles of, and practical experience of, developing, maintaining, operating and improving a supplier management process. BCS specialist certifications in IT service management draw on the broad range of good practice in service management and are not limited to ITIL®. They embrace COBIT®, ISO/IEC 20000, SFIA / SFIAplus and ITIL® - enabling job specific skill development.
All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Supplier Management. The course will involve presentations from the tutor plus interaction with the tutor and other course attendees about practical “real life" issues.
This course is applicable if you:
This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
Through understanding Supplier Management, the IT teams can ensure that suppliers deliver their services efficiently and seamlessly. Customers and users are then able to achieve their goals without needing to concern themselves with the operational costs and risks of managing suppliers.
Attendance on this course will increase your understanding of how to create and maintain successful relationships with suppliers. This enhancement of your skills will increase the satisfaction you have in your work role. It is possible you will realise other benefits such as a promotion or salary rise!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
A copy of the syllabus for this certification will be provided.
Please note that as of May 2015 BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a one and a half hour, scenario based, twenty-five question multiple-choice examination. The pass mark is 16/25 (65%).
The examination is taken on the afternoon of the 3rd day.
At present there are no Continuing Professional Development – CPD points or Professional Development Units – PDUs attached to this course.
Contact one of our helpful account managers who will be able to assist you in deciding next steps – whether this is sitting another Lifecycle course or something else, such as a Capability or Specialist course perhaps.
This BCS Specialist Certificate in Supplier Management course will provide you with the details and key steps that are needed if you are involved in delivering effective and efficient services through the use of suppliers.
By achieving a pass mark in this exam, you will be awarded a world recognised BCS qualification.
Candidates who have already taken and passed this examination before the end of March 2015, will be able to use the relevant 1.5 credits from the complementary qualifications as part of their pathway to the ITIL® Expert certification, with a total of 22 points being required in order to be become an ITIL® Expert.
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